Whatfix Strengths, Domain Expertise, and Key Differentiators
Whatfix is a Digital Adoption Platform that helps users achieve optimal performance by providing them quick and easy access to contextual information, needed at the time a task is being performed. With Whatfix, enterprises enable their users to quickly adopt any software application thereby eliminating the time spent in referring multiple resources for help and support.
Whatfix Recent Developments
In July 2020, Whatfix launched Whatfix Store designed to minimize bottlenecks and reduce update time. The extension generated using the Whatfix Store can be used on both Google Chrome and Edge (Chromium) browsers.
Whatfix Mergers and Acquisitions (M&A) Activities
In August 2021, Whatfix acquired Nittio Learn, a learning management system.
In October 2019, Whatfix acquired Airim, a company that provides an AI-powered Personalization Engine for users and customers. Airim’s technology will be integrated with Whatfix to complement the company’s digital adoption platform and help bolster its artificial intelligence stack to deliver personalized content to every user autonomously – making Whatfix the industry’s Digital Adoption Solution (DAS) to offer Autonomous Personalization.
Whatfix Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Whatfix applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Whatfix and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Whatfix customers.
Whatfix Overview
Ownership: - x
Number of Employees: 730
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Whatfix Key Enterprise and Cloud Applications
Whatfix
Whatfix Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Whatfix Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Whatfix Enterprise Applications Revenues By Functional Markets, $M:
Whatfix Enterprise Applications Revenues By Verticals, $M:
Whatfix Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Whatfix Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Whatfix Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Whatfix Customers
No. of Whatfix Customers: 550
No. of Whatfix Enterprise Applications Customers: 550
No. of Whatfix Cloud Customers: 550
No. of Whatfix Cloud Subscribers: x
Whatfix is used by over 630 companies worldwide including Cardinal Health Canada, Cisco, Experian, DaVita Healthcare, BMC Software Inc., and many more.
90% of their client base is outside of India, with 60% comprising the US and 30% the rest of the world.
Whatfix Market Opportunities, M&A and Geo Expansions
In July 2021, Whatfix implemented an employee stock ownership plan (ESOP) buyback of $4.3 million (Rs.32 crores) for its employees.
In February 2020, Whatfix has raised a Series-C round of $32 million led by Sequoia Capital India, indicating increased investor interest in the software-as-a-service (SaaS) space. With this investment, Whatfix plans to further invest in product innovation with enhanced functionalities that unify the employee experience and digital journey across desktop, mobile, and web applications; simplify enterprise-wide search across fragmented content repositories; and increase user productivity via workflow automation, personalisation, and BOT-based data entry, address the demands for digital adoptions solutions across markets like Europe and Australia.
In March 2019, Whatfix raised $12.5 million in Series B funding. Eight Roads Ventures India led the round with participation from its U.S.-based sister fund F-Prime Capital and Cisco Investments. Existing investors, Stellaris Venture Partners, and Helion Ventures Partners, also participated in the round. Whatfix plans to use the capital to create digital adoption category leadership in the enterprise application software market and continue its expansion into the US and global markets.
Whatfix Risks and Challenges
Expanding their portfolio of products can be a challenge.
Whatfix Ecosystem, Partners, Resellers and SI
Whatfix has six offices across the globe in the U.S., India, and expansion to London and Australia.
Some of Whatfix partners are Accenture, Altron, HRPath, Infosys and others.
Whatfix Cloud Infrastructure Insights
Subscribe to read more about:
- Whatfix Public Cloud and Infrastructure (IaaS)
- Whatfix Platform (PaaS)
- Whatfix Application Delivery
- Whatfix Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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