3clogic Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

3clogic Strengths, Domain Expertise, and Key Differentiators

3CLogic, a prominent cloud contact center platform, revolutionizes enterprise communications by leveraging Amazon Web Services (AWS). The platform delivers sophisticated speech-enabled solutions tailored for leading CRMs such as ServiceNow, Salesforce, and SugarCRM. With global deployments spanning four continents and a expanding clientele of Global 2000 companies, 3CLogic facilitates digital transformation, enhancing customer experience, organizational efficiency, and reporting insights through dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

3clogic Recent Developments

In January 2022, 3CLogic introduced new SMS capabilities for ServiceNow, aiming to enhance service experiences for enterprise teams. These features, part of 3CLogic's spring release, leverage the popularity and immediacy of SMS to proactively set customer expectations, enable self-service, reduce call volumes, and improve customer service experiences.

In February 2021, 3CLogic released its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents with easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience.

In April 2020, 3clogic launched its integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience.

In January 2018, 3CLogic product, 3C Connect, was designed to seamlessly integrate existing legacy or on-premise telephony systems, including Cisco, Avaya, and Mitel, with leading CRM platforms, such as Salesforce, ServiceNow, Microsoft Dynamics, and SugarCRM. The release specifically addressed the growing demand for basic integration features between legacy systems and cloud-based CRM platforms while avoiding the headache associated with replacing on-premise telephony systems to gain an immediate boost in agent productivity, greater operational flexibility, and overall agent engagement insights only integrated solutions can offer."

3clogic Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 3clogic applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 3clogic and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 3CLogic Call Center Software customers.

3clogic Key Enterprise and Cloud Applications

3CLogic Call Center Software

3clogic Revenues, $M:

3clogic Revenue Breakdown By Type, $M:

3clogic Enterprise Applications Revenues By Functional Markets, $M:

3clogic Enterprise Applications Revenues By Verticals, $M:

3clogic Revenues By Region, $M

3clogic Direct vs Indirect sales

3clogic Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified 3clogic Customers

No. of 3clogic Customers: 2000

No. of 3clogic Enterprise Applications Customers: x

No. of 3clogic Cloud Customers: x

No. of 3clogic Cloud Subscribers: x

Deployed across four continents with a expanding Global 2000 client base, 3CLogic plays a pivotal role in driving digital transformation. The platform enhances customer experience, organizational efficiency, and reporting insights through dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.

Notable customers include PGA Superstore, Suffolk University, 1901 Group LLC, Suffolk Construction Co. Inc., Linfox, Homes & Land, Urgent.ly, Allied Financial, Cardinal Advisors, DRB Capital, among others.

3clogic Market Opportunities, M&A and Geo Expansions

In August 2021, 3CLogic was chosen by a prominent global software development firm specializing in IT automation and device management services for over 40,000 businesses worldwide. The decision aligns with the organization's goal to enhance customer service operations amidst the expansion of its product suite and international presence.

In March 2020, 3CLogic secured a $9.0M Series B financing round led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners, and other existing investors. The funds will be utilized to accelerate 3CLogic's global expansion initiatives.

3clogic Risks and Challenges

International expansion poses potential long-term risks for 3CLogic, a leading cloud contact center solution provider.

3clogic Ecosystem, Partners, Resellers and SI

In July 2021, 3CLogic unveiled a strategic partnership with ScreenMeet, the only cloud-native, in-platform, remote support solution seamlessly integrated with ServiceNow. This collaboration, involving two leading ISVs and ServiceNow Technology Partners, aims to enhance ServiceNow’s omnichannel customer support capabilities by combining communication offerings across voice, SMS, video, co-browsing, and screen-sharing.

"In March 2020, 3CLogic entered into a partnership with Observe.AI, a speech analytics platform designed to accelerate and enhance the analysis of recorded customer calls and interactions. This collaboration allows 3CLogic customers to monitor 100% of agent calls, improving efficiencies in onboarding, training, and compliance workflows to transform agent performance and elevate the overall customer experience.

"In May 2018, 3CLogic joined forces with ServiceNow to provide native integration solutions into the ServiceNow platform. This strategic partnership facilitated the deployment of 3CLogic solutions across four continents.

3clogic Cloud Infrastructure Insights

Subscribe to read more about:

• 3clogic Public Cloud and Infrastructure (IaaS)
• 3clogic Platform (PaaS)
• 3clogic Application Delivery
• 3clogic Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: