3CX Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

3CX Strengths, Domain Expertise, and Key Differentiators

As well as better collaboration and improved efficiency of employees, 3CX's VoIP PBX provides the features and tools you need to boost your customer service and support. The inbuilt call center software includes features such as interactive voice response (IVR), call recording, click to call, call routing, wallboard, queues and more.

Enhance the communication and workflow of call center agents and improve the customer experience. With advanced contact center features all included with the PRO Edition, there's no need for costly third-party add-ons or expansions.

3CX Recent Developments

In recent times, 3CX has made noteworthy strides in the realm of unified communications, and its strategic moves reflect a blend of altruism and astute business acumen. The company's headline-grabbing initiative in April 2020, offering free access to its standard software for three years amid the COVID-19 pandemic, showcased a commitment to supporting global organizations during a challenging period. This move underscored 3CX's responsiveness to the immediate needs of businesses, aligning with its ethos of ensuring "business as usual" through enhanced communication tools.

Beyond its philanthropic efforts, 3CX has demonstrated robust financial health. The initiative, coupled with its core business strategies, has likely contributed to revenue growth and profit, positioning the company as a socially responsible and financially sound player in the unified communications arena.

3CX Mergers and Acquisitions (M&A) Activities

3CX's strategic acquisition of Askozia in August 2017 marked a significant milestone in its global expansion strategy. With a focus on the German market, this move not only broadened its geographical footprint but also integrated Askozia's Linux technology, reinforcing 3CX's product portfolio. Such calculated acquisitions indicate a commitment to staying at the forefront of technological advancements.

3CX Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 3CX applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 3CX and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 3CX PRO customers.

3CX Key Enterprise and Cloud Applications

3CX PRO

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3CX Direct vs Indirect sales

3CX Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified 3CX Customers

No. of 3CX Customers: 600000

No. of 3CX Enterprise Applications Customers: 600000

No. of 3CX Cloud Customers: x

No. of 3CX Cloud Subscribers: 12000000

With a global customer base of 600,000 businesses across 190 countries, 3CX boasts an impressive track record. Key customers such as PWC, Best Western, and others illustrate its versatility in catering to diverse industries and regions. This vast customer network positions 3CX as a trusted solution provider on a global scale.

3CX Market Opportunities, M&A and Geo Expansions

In January 2018, 3CX and Egypt-based UC Solutions have built a partnership which UC Solutions will become a 3CX Distributor for Egypt. Since its founding seven years ago, UC Solutions has quickly emerged as a leading IT vendor in Egypt. With a robust portfolio of cutting-edge solutions, a highly experienced technical team, and the ultimate goal of improving the business processes of its customers, UC Solutions was a clear choice to be added as a 3CX Distributor for Egypt.

3CX's Unified Communications solution is renowned throughout the industry as a cost-effective yet comprehensive all-in-one solution for any business looking to compete in the fast-paced business world today. Given the massive growth taking place in Egypt's economy today, the timing for this partnership couldn't be better to increase 3CX's footprint in this important market. Further, this partnership will enable existing and new 3CX partners to access local support thanks to UC Solution's highly qualified and fully certified team members.

3CX Risks and Challenges

Botnets, malware distribution, vishing, denial of service attacks, and toll fraud" as risks to organizations with gaps in their security. The problem isn't with the technology, though, it's with a "lack of understanding" that can lead to massive holes in protection. Awareness of any potential security risks ahead of time and know-how you can prevent them.

3CX Ecosystem, Partners, Resellers and SI

The collaboration with Telin in 2023 positions 3CX for expanded market reach in North America, showcasing the importance of ecosystem partnerships. Additionally, partnerships with ERC in Ukraine further reinforce 3CX's commitment to providing quality support and training to its global network of resellers.

3CX's trajectory in recent years reflects a commitment to innovation, adaptability, and global outreach. As it navigates the competitive landscape of unified communications, embracing emerging technologies will be pivotal in sustaining and enhancing its market position. The company's strategic partnerships, customer-centric approach, and financial prudence position it as a formidable player in the ever-evolving IT industry.

3CX Cloud Infrastructure Insights

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: