Aircall Strengths, Domain Expertise, and Key Differentiators
Aircall distinguishes itself through its commitment to product differentiation. By integrating seamlessly with third-party services, Aircall ensures that clients have access to comprehensive call information within their existing CRM or can initiate urgent support calls directly from platforms like Zendesk. This strategic approach positions Aircall as a key player in the CCaaS market, emphasizing domain expertise and product innovation.
Aircall Recent Developments
Aircall's trajectory in the CCaaS market has been marked by strategic moves and innovative launches. Most notably, recent integrations with industry-leading tools such as Chorus.ai and Gong underscore the company's commitment to meeting the evolving needs of call center operations. Aircall's foray into transforming Intercom interactions with Aircall Now in April 2018 showcased its dedication to revolutionizing customer interactions. With a revenue growth that has quadrupled in the last two years, Aircall's global reach now spans 80+ countries, reflecting its robust market presence.
Aircall Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Aircall applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Aircall and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Aircall Call Center Software customers.
Aircall Overview
44W 28th Street
New York, NY, 10001, United States
1 888-240-6923
https://www.aircall.io/
Ownership: - x
Number of Employees: 700
Functional Markets: Collaboration, CRM,
Key Verticals: Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, K12, Higher Education, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Professional Services, Retail, Transportation, Utilities,
Aircall Key Enterprise and Cloud Applications
Aircall Call Center Software
Aircall Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Aircall Revenue Breakdown By Type, $M:
Aircall Enterprise Applications Revenues By Functional Markets, $M:
Aircall Enterprise Applications Revenues By Verticals, $M:
Aircall Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Aircall Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Aircall Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Aircall Customers
No. of Aircall Customers: 17000
No. of Aircall Enterprise Applications Customers: 17000
No. of Aircall Cloud Customers: 17000
No. of Aircall Cloud Subscribers: x
Boasting an impressive clientele of 17,000+ customers worldwide, Aircall's diverse customer base spans industries and regions. Notable clients include UNTUCKit, FR8Star, Crystal Travel & Tours, and Revolut, showcasing Aircall's versatility and appeal across different sectors and geographies.
Aircall Market Opportunities, M&A and Geo Expansions
Aircall's expansion into new regions, with offices in Madrid, London, Berlin, and Sydney, positions the company to capitalize on emerging opportunities in a globalized market. The company's embrace of Cloud, IoT, AI, and ML technologies underscores its forward-looking approach, providing a solid foundation for further growth and innovation.
Over the past two years, Aircall has quadrupled its revenue and doubled the number of employees. While the company originally started in France, most of its revenue comes from the U.S. now.
Aircall Risks and Challenges
While Aircall's success story is impressive, it is not immune to risks inherent in the competitive CCaaS landscape. Internal challenges such as scaling and maintaining quality amid rapid growth, coupled with external factors like evolving market dynamics, underscore the need for strategic risk management and agile market responsiveness.
Aircall Ecosystem, Partners, Resellers and SI
Aircall's ecosystem is a robust network of integrations with over 100 turn-key solutions, including Salesforce, Slack, Hubspot, and Shopify. The growth of partner-built integrations, such as Gorgias and Postcall.io, exemplifies the network effects at play, enhancing Aircall's value proposition for its customers.
Aircall Cloud Infrastructure Insights
Subscribe to read more about:
- Aircall Public Cloud and Infrastructure (IaaS)
- Aircall Platform (PaaS)
- Aircall Application Delivery
- Aircall Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
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