Akio Strengths, Domain Expertise, and Key Differentiators
AKIO holds a prominent position as one of the leading software editors in Europe, known for its specialized focus on call centers and customer service departments. Being distributed by major telephone operators and being a member of the esteemed BPI Excellence innovation network further exemplifies the company's standing in the industry.
At the heart of AKIO's success lie four core values: humility, kindness, ambition, and openness, which underpin the company's approach to business and customer relationships.
AKIO's commitment to enhancing customer experiences is manifested through three complementary offers: The Akio Unified Client Interaction Management module, the Akio TWS Collaborative Work module, and the Akio Insights Sentiment Analysis module. These offerings collectively contribute to optimizing customer interactions and generating valuable insights from customer data.
Furthermore, AKIO demonstrates notable strengths in AI capabilities, promoting seamless collaboration, and fostering an environment of openness to adapt to evolving market demands.
Akio Recent Developments
Akio.Cx, a sophisticated Contact Center as a Service platform, streamlines agent interactions across diverse channels (telephone, email, chat, messaging) with an intuitive single-screen interface. Through its semantic analysis module, the platform enhances customer insights by analyzing verbatim across all channels. Additionally, Akio.Cx offers a monitoring module to analyze customer and market conversations on the web and social media.
In a strategic collaboration, Alcatel-Lucent Enterprise and Akio, a leading French software company specializing in customer services and contact centers, present an innovative converged solution for multi-channel customer relationship management in the cloud. The partnership leverages hybrid cloud architecture, enabling seamless integration of Alcatel-Lucent OmniPCX Enterprise Communication Server with Akio's cloud-based services. This integration combines Alcatel-Lucent's patented call distribution capabilities (Alcatel-Lucent OmniTouch Contact Center Standard Edition) with Akio's multi-channel customer relationship services, empowering Alcatel-Lucent Enterprise customers to offer comprehensive multi-channel service experiences, thereby optimizing existing voice call distribution systems.
Furthermore, the collaboration incorporates Alcatel-Lucent RainbowTM Unified Communications as-a-Service (UCaaS) solution, accessible in the cloud. Rainbow's services, including group instant messaging, file and screen sharing, audio and video conferencing, and intelligent assistance, facilitate seamless collaboration among agents and experts. By capitalizing on these features, businesses can expect heightened response rates and reduced operating costs.
Akio Mergers and Acquisitions (M&A) Activities
In May 2020, Akio, the renowned publisher of the Akio.Cx software platform catering to call centers and customer services, successfully completed the acquisition of Algoria, a specialized software publisher focused on unified communications. This strategic merger presents a compelling opportunity for businesses to significantly enhance the efficiency of customer request processing. By facilitating seamless collaboration between customer advisors and internal employees, particularly in teleworking scenarios, the integrated capabilities of both applications promise to optimize customer service operations effectively.
Akio Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Akio applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Akio and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Akio.Cx customers.
Akio Overview
43 rue de Dunkerque
Paris, x, 75010, France
33 1 53 20 63 80
https://www.akio.com/
Ownership: - x
Number of Employees: 90
Functional Markets: CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Akio Key Enterprise and Cloud Applications
Akio.Cx
Akio Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Akio Revenue Breakdown By Type, $M:
Akio Enterprise Applications Revenues By Functional Markets, $M:
Akio Enterprise Applications Revenues By Verticals, $M:
Akio Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Akio Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Akio Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Akio Customers
No. of Akio Customers: 400
No. of Akio Enterprise Applications Customers: 400
No. of Akio Cloud Customers: 400
No. of Akio Cloud Subscribers: 15000
Akio has built a strong customer base with around 400 clients hailing from various industries. The Akio User Club, an open community, welcomes employees from companies, institutions, and outsourcers who have embraced the Akio.Cx platform.
Reference customer wins and case studies showcasing successful implementations across different regions can further strengthen Akio's position in the market.
Akio Market Opportunities, M&A and Geo Expansions
Akio is actively focused on expanding its channel sales presence in France and across Europe. This strategic initiative involves leveraging its extensive network of resellers to promote the Akio.cx offer. Additionally, Akio is collaborating with Alcatel-Lucent Enterprise distributors to promote the ALE Connect offer, further enhancing its market reach and visibility in the region.
Akio Risks and Challenges
Intense competition prevails within this market segment.
Akio Ecosystem, Partners, Resellers and SI
Akio's ecosystem of technology integrations and partnerships plays a vital role in enhancing its offerings and market reach. Collaborating with system integrators, value-added resellers, and other technology firms bolsters Akio's product capabilities and opens up new avenues for growth.
Notable partners in Akio's ecosystem include Webhelp, Sereneo, Acemis, Vivetik, Almavia, voxEns, Amarc, AFRC, BPI Finance, Croissance Plus, Le Lab RC, Holy.Dis, Hubicus, and SFR Business. These partnerships provide Akio with access to a broader customer base and potential cross-selling opportunities.
Akio Cloud Infrastructure Insights
Subscribe to read more about:
- Akio Public Cloud and Infrastructure (IaaS)
- Akio Platform (PaaS)
- Akio Application Delivery
- Akio Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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