Amdocs Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Amdocs Strengths, Domain Expertise, and Key Differentiators

Amdocs specializes in providing customer experience software solutions and services to leading communications, entertainment, and media service providers worldwide. Their portfolio includes business support systems (BSS), operational support systems (OSS), and network operations management.

A notable offering from Amdocs is the Amdocs Service Design and Create, an innovative network functions virtualization/software-defined networking (NFV/SDN) solution. This platform empowers service providers to enhance service agility by facilitating the design, testing, and launch of new network services.

In January 2018, Amdocs demonstrated industry leadership by introducing the first 5G-ready online charging system. This pioneering solution enables service providers to efficiently process traffic from multiple network slices using a unified online charging system, aligning with the 5G standards outlined by 3GPP in December 2017. Network slicing is a critical capability in 5G networks, enabling service providers to operate multiple logical networks tailored to different service requirements, from latency-sensitive applications like eHealth and autonomous vehicles to bandwidth-intensive virtual and augmented reality applications. This innovation positions Amdocs as a key player in the rapidly evolving telecommunications landscape.

Amdocs Recent Developments

In February 2024, Amdocs announced the unveiling of its latest CES24 suite at the Mobile World Congress in Barcelona. This suite represents the pinnacle of Amdocs' Customer Experience Suite, encompassing BSS, OSS, and network functionalities. Powered by the Amdocs amAIz generative AI (GenAI) platform, CES24 empowers service providers with telco-specific GenAI capabilities for diverse business and operational requirements, offering simplicity, reliability, security, and cost-effectiveness. In June 2023, Amdocs unveiled the enhanced version of Amdocs Network Inventory, a cutting-edge cloud-agnostic network inventory solution. This advancement aims to propel network and service automation by leveraging AI/machine learning-driven automated actions for delivering and sustaining service intent.

In June 2023, Amdocs unveiled Amdocs amAIz, an innovative telco generative AI framework. Leveraging open-source technology and large language AI models, amAIz offers a robust foundation for global communications service providers to leverage generative AI capabilities. This announcement follows Amdocs' strategic partnership expansion with Microsoft and their collaborative development of an AI-infused Customer Engagement Platform.

In May 2021, Amdocs Expands Strategic Collaboration with Microsoft. With Amdocs and Microsoft, service providers will be able to transform with cloud-native solutions and cloud services and deploy 5G networks in the cloud with Azure for Operators, automated by the Amdocs NEO service and network automation suite and monetized by Amdocs Charging. This collaboration enables customers to fulfil our promise to the industry of delivering cloud at scale.

In February 2018, Amdocs launched its Autonomous Service Assurance solution to accelerate a service provider's evolution from the manual network-centric operations of today to the fully autonomous service-driven operations of the future. Autonomous Service Assurance delivers business value for current networks and services and prepares service providers for the software-defined and virtualized networks and services of tomorrow.

Amdocs Mergers and Acquisitions (M&A) Activities

In July 2023, Amdocs completed the acquisition of TEOCO’s service assurance business. This strategic move enhances Amdocs' service orchestration portfolio, offering comprehensive end-to-end solutions. Integrating TEOCO's capabilities empowers service providers with superior quality of service assurance and facilitates the monetization of dynamic customer experiences in the telecommunications industry.

In May 2021, Amdocs has acquired Sourced Group, a global technology consultancy specializing in large-scale cloud transformations for sophisticated, high-end enterprises in industries such as financial services, communications and others. The two companies are excited by the opportunity to strengthen Amdocs’ capabilities for taking the communications industry to the cloud and bring to Amdocs’ 350+ service provider customers Sourced’s decade-long experience of delivering cloud at scale. Amdocs acquired Sourced in mid-March for a net consideration of approximately $75 million in cash1. Additional consideration may be paid later based on the achievement of certain performance metrics. The impact of the acquisition on Amdocs’ non-GAAP diluted earnings per share2 is expected to be neutral in the full fiscal year 2021. The impact on GAAP diluted earnings per share will not be known until after Amdocs completes the purchase price allocation.

Amdocs Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Amdocs applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Amdocs and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Amdoc amAIz Platform, Amdocs CES, Vindicia CashBox, Vindicia Select, Amdocs Contact Center customers.

Amdocs Key Enterprise and Cloud Applications

Amdoc amAIz Platform, Amdocs CES, Vindicia CashBox, Vindicia Select, Amdocs Contact Center

Amdocs Revenues, $M:

Amdocs Revenue Breakdown By Type, $M:

Amdocs Enterprise Applications Revenues By Functional Markets, $M:

Amdocs Enterprise Applications Revenues By Verticals, $M:

Amdocs Revenues By Region, $M

Amdocs Direct vs Indirect sales

Amdocs Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Amdocs Customers

No. of Amdocs Customers: 380

No. of Amdocs Enterprise Applications Customers: x

No. of Amdocs Cloud Customers: x

No. of Amdocs Cloud Subscribers: x

Amdocs, with its workforce of 25,000 employees, serves a vast clientele comprising over 600 content creators and 350 communications and media providers spanning 85 countries. Its customer base includes global and national communications, broadband cable, satellite providers, network operators, and local marketing service providers. The notable customer wins encompass Ztar Mobile, XL Axiata, Botswana Telecommunications Corporation Limited, Liberty Global, Globe Telecom G-Xchange, Crnogorski Telekom, TELUS, Oi, Telefonica Argentina, M1 Singapore, Singtel Group, VimpelCom, Linkem, Transvision, Kcell, Bell Canada, among others. The recent partnership with Telefonica Peru signifies a significant opportunity for Amdocs to expand its presence and capabilities within the telecommunications sector.

Amdocs Market Opportunities, M&A and Geo Expansions

In November 2022, Amdocs (NASDAQ: DOX) unveiled a strategic extension and expansion of its collaboration with Telefonica Hispanoamerica. This multi-year agreement entails Amdocs modernizing business support systems (BSS) and implementing cloud-native operational support system (OSS) modules on the public cloud across Telefonica Argentina, Telefonica Chile, and Telefonica Peru. This move presents a significant opportunity for Amdocs to enhance its presence and capabilities within the telecommunications sector.

In June 2021, Amdocs has launched Experience360, its low-/no-code experience technology foundation, enabling a service provider’s marketers and other business users to create new customer experiences and journeys with little or no IT support. Experience360 takes customer journeys to the next level by seamlessly allowing business users to meet the changing demands of their customers, without the burden of complex IT services and infrastructure.

In August 2019, Amdocs acquired TTS Wireless to further expand 5G capabilities. This acquisition enables the combination of TTS Wireless’ services with the Amdocs Open 5G portfolio. This expanded offering helps operators to accelerate and simplify deployment of 5G networks with network rollout solutions.

The next year, Amdocs acquired Openet, a provider of 5G charging, policy and cloud technologies. It brings Openet’s open and network-centric technologies to Amdocs’ 350+ service provider customers worldwide, helping them to succeed in the wave of 5G advancements around cloud, edge compute, IoT and new customer experiences.

In April 2018, Vubiquity became part of Amdocs and the provider of premium content services and media technology solutions has extended its long-standing relationship with Turner as the primary distributor of it's On Demand content. Vubiquity distributes TBS, TNT, Cartoon Network, CNN and other Turner networks to 60M+ households across North America and Canada.

Amdocs Risks and Challenges

Ericsson poses the most significant threat to Amdocs, surpassing its OSS/BSS positioning in both revenue and growth potential due to the extensive product range offered by Ericsson. Amdocs faces challenges in effectively communicating its unique selling points in the competitive subscription management applications market, leading to increased pricing pressures.

The potential loss of AT&T as a customer could result in a substantial revenue decrease, potentially exceeding 20%. Moreover, Amdocs heavily relies on its top ten customers, with approximately 65% of its annual revenue stemming from them, posing a concentration risk.

Amdocs Ecosystem, Partners, Resellers and SI

In February 2024, Amdocs (NASDAQ: DOX), a provider of software and services for communications and media companies, unveiled its strategy to enhance its strategic collaboration with Microsoft. The goal is to introduce specialized GenAI capabilities tailored for the telecommunications industry by integrating Amdocs' amAIz platform with Microsoft Azure OpenAI Service.

In November 2023, Amdocs and NVIDIA announced a collaboration aimed at optimizing large language models (LLMs) to accelerate the adoption of generative AI applications and services within the telecommunications and media industries. As part of the Amdocs amAIz framework, enterprise-grade LLMs running on NVIDIA accelerated computing will be customized. This collaboration will enable communications service providers to efficiently implement generative AI use cases across various aspects of their operations, spanning from customer experiences to network provisioning.

In February 2024, Amdocs, a leading provider of software and services for communications and media companies, partnered with BMC, renowned for its software solutions catering to the Autonomous Digital Enterprise. This alliance aims to expedite connected digital operations within the telecommunications and financial services sectors, presenting a significant opportunity for Amdocs to drive growth, automation, and operational efficiencies for its customers.

Amdocs sales and marketing activities are primarily directed at major communications, entertainment, and media companies. They maintain sales offices in the United States, Europe, Latin America, and the Asia Pacific.

Amdocs interact with other third parties in their sales activities, including independent sales agents, information systems consultants engaged by customers and systems integrators that provide complementary products and services, and also have value-added reseller agreements with certain hardware and database vendors. Its marketing activities also support projects with partner companies, such as IBM, Alcatel-Lucent, and Hewlett-Packard.

Among its partners are Allot Communications, Altion, Aternity, Atos, CACI, Capgemini, ClickSoftware, CommuniTake, CRM Solutions, CTC, EMC, Everis, Hitachi Data System, HP, IBM, Idomoo, Indra, Informatica, Italtel, KANA, KMS Lighthouse, Logica, NICE Systems, Pontis, Q-nomy, S&T, SAS, SSBS, Sundaysky, Syncsort, T-Systems, Tieto, TOA Technologies, Upstream and Wipro.

Amdocs Cloud Infrastructure Insights

Subscribe to read more about:

• Amdocs Public Cloud and Infrastructure (IaaS)
• Amdocs Platform (PaaS)
• Amdocs Application Delivery
• Amdocs Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: