BMC Software, Inc. Strengths, Domain Expertise, and Key Differentiators
BMC Software offers comprehensive IT management solutions tailored to the needs of large, mid-sized, and small enterprises, as well as public sector organizations worldwide. In addition to its cutting-edge products, BMC provides maintenance, support, implementation, integration, IT process optimization, organizational transformation, and education services to its customers. Operating across two key segments, Enterprise Service Management (ESM) and Mainframe Service Management (MSM), BMC caters to diverse IT requirements with precision and expertise.
One standout offering from BMC is Remedy ITSM, a robust suite of IT Service Management tools renowned for its seamless integrations with other BMC solutions. Widely adopted by global brands, Remedy ITSM is available in both on-premise and Software-as-a-Service (SaaS) configurations, empowering organizations with flexible and scalable ITSM capabilities.
BMC Software, Inc. Recent Developments
In November 2023, BMC, a prominent player in software solutions for the Autonomous Digital Enterprise, unveiled an update to its BMC Helix Service Management solution. This update integrates generative AI, low code/no code development, and contextual tooling, marking a significant advancement in enhancing enterprise security posture and operational methodologies.
In November 2023, BMC introduced two groundbreaking product innovations: BMC AMI DevX Code Insights and BMC AMI zAdviser Enterprise. The BMC AMI DevX Code Insights solution empowers next-generation developers with automated intelligence to dissect and modify monolithic mainframe programs swiftly. Meanwhile, the BMC AMI zAdviser Enterprise solution utilizes AI/ML to facilitate continuous improvement, hastening the pace of mainframe DevOps transformation.
In December 2022, BMC announced plans to offer a C5-attested SaaS version of the BMC Helix Service Management solution hosted in German data centers. The service, expected to be available in December 2022, aims to provide customers with a secure, reliable, and regulation-compliant IT service management solution. Attainment of C5 attestation is anticipated by March 2023.
In April 2022, BMC unveiled enhanced capabilities and integrations within its BMC AMI (Automated Mainframe Intelligence) and BMC Compuware portfolios. These advancements aim to significantly boost developer productivity, anticipate service disruptions, and enhance security measures against potential threats to mainframe environments.
In October 2021, BMC announced several new BMC Helix and Control-M innovations that extend data science in the enterprise to gain more value and insights and better serve customers, while increasing agility and resilience.
In March 2020, BMC Software acquired RSM Partners, a global provider of mainframe services and software with a focus on mainframe security. The RSM acquisition brings penetration testing capabilities to mainframe systems for vulnerability detection across both infrastructure and applications.
BMC Software has added its Helix Cognitive Service Management solution on Microsoft Azure. Businesses can now use BMC Helix on the cloud of their choice, including Azure, AWS, and the BMC cloud. With the new support for Azure, BMC is enabling enterprises to transform ITSM into cognitive service management in the cloud of their choice and leverage the power of containers to provide a scalable and elastic service platform that simplifies the management of their increasingly complex IT environments.
In October 2017, BMC made a partnership with IBM to integrate AI technologies from IBM Watson into BMC's IT Service Management solutions for the digital enterprise. IBM Watson Conversation and Discovery capabilities enable service management teams to deliver a better service experience to employees across multi-cloud environments, using chatbots to simplify and enhance employee self-service.
BMC Software, Inc. Mergers and Acquisitions (M&A) Activities
In April 2023, BMC announced the acquisition of Model9 Software, a mainframe cloud data management software company. The acquisition aims to provide companies with an efficient pathway to the cloud for data management, data protection, and data analytics. The deal is anticipated to conclude in the first half of 2023, pending customary closing conditions. Financial details of the transaction remain undisclosed.
In October 2021, BMC acquired StreamWeaver, a software company that helps enterprises achieve their end-to-end observability, AI operations (AIOps), cloud migration, and cost reduction goals with extensive industry-leading data integration capabilities. Financial terms of the transaction are not disclosed.
In October 2018, KKR a global investment firm acquired BMC Software from Bain Capital Private Equity and Golden Gate Capital together with GIC, Insight Venture Partners, and Elliott Management.
BMC Software, Inc. Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying BMC Software, Inc. applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of BMC Software, Inc. and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified BMC Remedy ITSM Suite customers.
BMC Software, Inc. Overview
2103 CityWest Boulevard
Houston, TX, 77042, United States
1 800-793-4262
https://www.bmc.com/
Ownership: - Kohlberg Kravis Roberts & Co. L.P.
Number of Employees: 6700
Functional Markets: ITSM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
BMC Software, Inc. Key Enterprise and Cloud Applications
BMC Remedy ITSM Suite
BMC Software, Inc. Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
BMC Software, Inc. Revenue Breakdown By Type, $M:
BMC Software, Inc. Enterprise Applications Revenues By Functional Markets, $M:
BMC Software, Inc. Enterprise Applications Revenues By Verticals, $M:
BMC Software, Inc. Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
BMC Software, Inc. Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
BMC Software, Inc. Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified BMC Software, Inc. Customers
No. of BMC Software, Inc. Customers: 10000
No. of BMC Software, Inc. Enterprise Applications Customers: 10000
No. of BMC Software, Inc. Cloud Customers: x
No. of BMC Software, Inc. Cloud Subscribers: x
BMC's extensive reach spans 10,000 IT organizations globally, solidifying its position as a trusted provider of cutting-edge solutions. Noteworthy among BMC's diverse clientele utilizing its cloud services are renowned entities like Cast&Crew, Duke Energy, EasyStreet, EECU, Hill International, Holiday Travel of America, Memphis City Schools, Ohio Department of Developmental Disabilities, PrimeLending, Ryanair, and many other esteemed organizations operating across different industries and sectors.
BMC Software, Inc. Market Opportunities, M&A and Geo Expansions
In February 2024, Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, entered into a strategic partnership with BMC, a renowned global leader in software solutions for the Autonomous Digital Enterprise. This collaboration is poised to catalyze connected digital operations within the telecommunications and financial services sectors, offering significant opportunities for growth, automation, and operational efficiencies to customers.
In July 2021, BMC released several new innovations and integrations within the BMC Automated Mainframe Intelligence (BMC AMI) and BMC Compuware portfolios designed to improve threat detection and response and expand access to mainstream DevOps tools to modernize mainframe applications and increase developer productivity.
In March 2020, BMC acquired Compuware, a Thoma Bravo company and a leading provider of mainframe application development, delivery, and support solutions. The strategic combination of BMC and Compuware will build upon the success of BMC Automated Mainframe Intelligence (AMI) and the Topaz suite, ISPW technology, and classic product portfolios from Compuware to further modernize the mainframe industry.
In October 2018, BMC acquired CorreLog, Inc, which provides real-time security management to mainframe customers. CorreLog's offerings, combined with BMC's innovative solutions in systems, data, and cost management, provide end-to-end solutions to ensure the availability, performance, and security of mission-critical applications and data residing on today's modern mainframe.
The combination of CorreLog's security offerings with BMC's mainframe solutions provides customers with enhanced security capabilities including: Real-time visibility into security events from mainframe environments delivered directly into SIEM/SOC systems. A wide variety of security alerts, including IBM® IMS™ and Db2® event log correlation, providing up-to-the-second security notifications for faster remediation in the event of a breach.
BMC Software, Inc. Risks and Challenges
In December 2023, BMC, a prominent provider of software solutions for the Autonomous Digital Enterprise, announced the appointment of Colin Murphy as senior vice president of customer success and chief customer officer effective January 1, 2024. This executive change introduces potential risks related to strategic direction and customer satisfaction, which could impact BMC's market positioning and long-term success.
In August 2022, BMC appointed Martyn Etherington as senior vice president and chief marketing officer (CMO). Etherington brings a wealth of experience in driving top-line results, growing market share, and enhancing brands. However, there may be a risk associated with his appointment, particularly if he fails to meet expectations or encounters challenges in aligning marketing strategies with business objectives.
In November 2019, Q2 Holdings, Inc., acquired Lender Performance Group LLC in a cash transaction valued at approximately $510 million. Based in Charlotte, North Carolina, PrecisionLender is an enterprise SaaS provider of data-driven sales enablement, pricing, and portfolio management solutions for financial institutions (“FIs”)globally.
In December 2018, Q2 Holdings has acquired Atlanta-based Gro Solutions, a provider of industry-leading account opening and digital sales and marketing solutions for financial institutions (FIs). The acquisition reflects both companies' ongoing mission of providing best-in-class digital experiences to FIs and the broader financial services industry. Gro Solutions provides a digital sales platform that drives customer acquisition growth across all digital channels. The Gro platform enables customers to make personalized recommendations and cross-sell products—from deposit accounts to loans for both retail and business clients. Gro's solution combines advanced, multichannel account opening with targeted marketing capabilities as well as a shopping cart experience. Account-holders can simply add financial products when and how they need them.
BMC Software, Inc. Ecosystem, Partners, Resellers and SI
In February 2024, Amdocs (NASDAQ: DOX), a provider of software and services to communications and media companies, partnered with BMC, a global leader in software solutions for the Autonomous Digital Enterprise. This collaboration aims to accelerate connected digital operations in the telecommunications and financial services sectors, driving growth, automation, and efficiencies for customers.
BMC collaborates with various industry leaders, including Accenture, Cisco, Microsoft, and others, to strengthen its market position and provide comprehensive solutions to customers.
BMC Software, Inc. Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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