Bright Pattern Strengths, Domain Expertise, and Key Differentiators
Bright Pattern is an industry-leading cloud contact center with a team comprised of original engineers from Genesys and Aspect, as well as CRM solution developers from FrontRange. Their commitment to customer success is evident in the infusion of profound expertise into building feature-rich, easily deployable customer service technology. Today, Bright Pattern offers innovative cloud contact center solutions for mid- and enterprise-size businesses, prioritizing a seamless customer experience across all communication channels. Their substantial investment in research and development underscores their dedication to bringing cutting-edge innovations to global customers and partners.
Bright Pattern Recent Developments
In March 2021, Bright Pattern launched its Mobile Agent Desktop App, enabling multiple subject matter experts to engage in customer conversations seamlessly. This application facilitates agent and business employee interactions with customers using the company's number, with synchronized data through the Bright Pattern Contact Center platform. The platform also provides access to activity history, notes, and quality assurance metrics such as customer satisfaction and sentiment for supervisors to monitor agent interactions efficiently.
Bright Pattern Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Bright Pattern applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Bright Pattern and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Bright Pattern Call Center customers.
Bright Pattern Overview
611 Gateway Blvd, Suite 810
San Francisco, CA, 94080, United States
1 650-529-4099
https://www.brightpattern.com/
Ownership: - x
Number of Employees: 100
Functional Markets: CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Bright Pattern Key Enterprise and Cloud Applications
Bright Pattern Call Center
Bright Pattern Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Bright Pattern Revenue Breakdown By Type, $M:
Bright Pattern Enterprise Applications Revenues By Functional Markets, $M:
Bright Pattern Enterprise Applications Revenues By Verticals, $M:
Bright Pattern Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Bright Pattern Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Bright Pattern Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Bright Pattern Customers
No. of Bright Pattern Customers: 500
No. of Bright Pattern Enterprise Applications Customers: 500
No. of Bright Pattern Cloud Customers: 500
No. of Bright Pattern Cloud Subscribers: 500
Among Bright Pattern customers are: American Girl, AllSocket, Canary, Eero, GRTA, Hitachi, Hughes Net, Nurtigruten, Melco, Mercedez Benz, The Metropolian Opera, Middle Tennessee, MTT, Overstock.com, Performtel, SPI Global, The RealReal, Fly, Ubuy, Working Solutions, TruSource Lab, Trans Cosmos, Weebly, Vaio, Epoch Payment Solutions, Bandwith, Alto Pharmacy, Southern Cross, Kaiser Permanente, Health Essentials, ConcertoHealth, American Health Connection, Ttec, and many others.
Bright Pattern Market Opportunities, M&A and Geo Expansions
In April 2020, Bright Pattern introduced the Bright Pattern AI Solution Packs, providing instant access to artificial intelligence for contact center operations, offering features such as Virtual Assistants, AI Agent Assist, and Omnichannel Quality Management. Additionally, in January 2020, the company launched Bright Pattern Omnichannel Quality Management, seamlessly integrated into their platform, streamlining quality management across all channels while reducing costs. Bright Pattern's strategic expansion in the United Kingdom and the Republic of Ireland, with a local point of presence, facilitates faster deployment and enhanced communications for regional customers, improving operational efficiency.
Bright Pattern Risks and Challenges
Gaining market share in a CcaaS market is a challenge.
Bright Pattern Ecosystem, Partners, Resellers and SI
In April 2020, partnered with NewGO, leading provider of CX solutions, to deliver strategic CX solutions that drive revenue. Bright Pattern Contact Center software combined with NewGO professional services provides the innovative and effortless omnichannel solution to midsize and enterprise companies.
Bright Pattern's partnership program includes Resellers, Business Process Outsourcers (BPOs), CRM vendors, and Technology Partners. Bright Pattern's partner direction is to remain open to all key technologies (e.g. CRM partners, WFO/WFM Partners, AI partners) so that customers can choose their own best-of-breed solutions (e.g. right Pattern is available on all cloud infrastructure partners - AWS, Azure, Oracle).
Bright Pattern are is branding expanding on the partner side, and starting in October 2018 the company signed 10-12 of Genesys's large partners in the US, Canada, and Europe, and Asia. As a testament to the strength of its platform Bright Pattern also signed a deal with TTEC.
Bright Pattern Cloud Infrastructure Insights
Subscribe to read more about:
- Bright Pattern Public Cloud and Infrastructure (IaaS)
- Bright Pattern Platform (PaaS)
- Bright Pattern Application Delivery
- Bright Pattern Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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