Capillary Technologies Strengths, Domain Expertise, and Key Differentiators
Capillary Technologies, founded in 2008, stands backed by prominent investors like Warburg Pincus, Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures, and American Express Ventures. Its experience platform utilizes Artificial Intelligence and Machine Learning to offer brands a comprehensive understanding of consumer behavior. This approach enables personalized communication, cross-channel commerce, and builds brand loyalty. Capillary's global presence and recognition with over 400 marquee brands across 30+ countries highlight its technological prowess.
Capillary Technologies Recent Developments
Capillary Technologies has introduced an AI-powered experience platform, revolutionizing customer engagement. This platform seamlessly integrates Artificial Intelligence and Machine Learning capabilities, empowering brands to gain profound insights into their customers' buying preferences. The result is personalized communication and cross-channel commerce experiences that aim to foster brand loyalty and customer retention.
Capillary Technologies Mergers and Acquisitions (M&A) Activities
September 2021 witnessed Capillary Technologies' strategic acquisition of customer experience (CX) company Persuade. This marks Capillary's foray into the US market and its fourth global acquisition. These moves underscore Capillary's commitment to enhancing its technological capabilities and expanding its global reach.
Capillary Technologies Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Capillary Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Capillary Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Customer Analytics, InTouch, Capillary Marketing Cloud, Martjack eCommerce Platform, O2O commerce, customers.
Capillary Technologies Overview
360, bearing PID No:101, 360, 15th Cross Rd, Sector 4, HSR Layout
Bengaluru, x, 48623, India
91 485 20 008
https://www.capillarytech.com/
Ownership: - Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures
Number of Employees: 400
Functional Markets: Analytics and BI, CRM, eCommerce,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Consumer Packaged Goods, Leisure and Recreation, Hospitality, Manufacturing, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Capillary Technologies Key Enterprise and Cloud Applications
Customer Analytics, InTouch, Capillary Marketing Cloud, Martjack eCommerce Platform, O2O commerce,
Capillary Technologies Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Capillary Technologies Revenue Breakdown By Type, $M:
Capillary Technologies Enterprise Applications Revenues By Functional Markets, $M:
Capillary Technologies Enterprise Applications Revenues By Verticals, $M:
Capillary Technologies Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Capillary Technologies Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Capillary Technologies Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Capillary Technologies Customers
No. of Capillary Technologies Customers: 400
No. of Capillary Technologies Enterprise Applications Customers: 400
No. of Capillary Technologies Cloud Customers: x
No. of Capillary Technologies Cloud Subscribers: x
With a robust client portfolio including Pizza Hut, VF Brands, Walmart, KFC, and Samsung, Capillary Technologies serves over 400 marquee brands across 30+ countries. Its platform, connecting over 300 million consumers and 25,000 stores, solidifies Capillary's position as Asia's leading SaaS product company.
Capillary Technologies Market Opportunities, M&A and Geo Expansions
Strengthening its global footprint, Warburg Pincus and Sequoia-backed customer engagement and retail solutions firm Capillary Technologies will be expanding to new markets like Vietnam, Philippines and Turkey by the end of 2018. Additionally, Capillary Technologies and a modern retail company, Mitra10 in collaboration launched CRM program, which is for the first time used in the construction industry. Through this program, the two companies seek to change relationships with customers and instill loyalty to their brands to customers.
On the other hand, Capillary Technologies has raised around $20 million, over the past year, from existing investors Warburg Pincus and Sequoia Capital and others. The company plans to use these funds to strengthen its new product development, powered by Artificial Intelligence.
Capillary Technologies Risks and Challenges
As the social CRM applications market becomes increasingly fragmented, Capillary Technologies may face the challenge of solidifying its customer count. Exploring Original Equipment Manufacturer (OEM) and channel sales could be crucial to maintaining a competitive edge in this evolving landscape.
Capillary Technologies Ecosystem, Partners, Resellers and SI
Capillary Technologies has established a global presence with offices in India, Malaysia, Greater China, the United Kingdom, South Africa, the United States of America, Saudi Arabia, Dubai, Australia, and New Zealand. The majority of its sales are orchestrated through a robust direct sales force, emphasizing its commitment to direct customer engagement.
Capillary Technologies Cloud Infrastructure Insights
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- Capillary Technologies Public Cloud and Infrastructure (IaaS)
- Capillary Technologies Platform (PaaS)
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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