Civica Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Civica Strengths, Domain Expertise, and Key Differentiators

Civica's extensive experience and expertise in providing software technology and automation for essential public services position it as a trusted partner for governments and public sector organizations. Its strategic acquisitions and development of cloud-based solutions like Cito and Civica Prescribing demonstrate its commitment to innovation and meeting the evolving needs of its customers. Civica's strong platform and international presence provide a solid foundation for expansion and value creation.

Civica Recent Developments

In August 2022, Amazon has partnered with Civica to release a new Perspectives* report titled "Connect to the future: Connected devices. Connecting communities," which explores the potential of IoT in the public sector. The report, highlighting innovative examples of connected devices, emphasizes the opportunities for improving public services and citizen experiences. This collaboration underscores the growing adoption and potential of IoT technologies in enhancing various aspects of daily life, from healthcare to environmental sustainability.

In August 2021, Civica integrated the Agylia Group, a specialist in digital learning solutions, into its workforce management suite, enhancing its offerings in HR, payroll, and employee engagement. This move reflects Civica's commitment to providing innovative solutions for organizational development and engagement.

In January 2019, Department for Transport and Civica roll out a digitally transformed collision reporting system to police forces in England and Wales. New mobile functionality within Civica's Collision Reporting and Sharing System (CRaSH) will increase data quality while reducing police workloads and improving road safety.

Civica Mergers and Acquisitions (M&A) Activities

In January 2024, Civica announced the acquisition of Melbourne-based contractor management specialist, LinkSafe, as part of its efforts to strengthen its global GovTech offering. LinkSafe's cloud-based solution enables end-to-end onboarding and management of contractors, supporting over 500 organizations across various sectors. This acquisition aligns with Civica's strategy of enhancing its GovTech software suite to better serve its customers, including those in education, government, and healthcare sectors.

In November 2023,Civica announced the acquisition of booka, a cloud-based facilities management solution developed by Rollercoaster Digital in Canberra. This acquisition aims to enhance Civica's offerings to local councils and citizens in Australia and the broader Asia-Pacific region. booka currently supports over 4,300 stakeholders and 3,400 public facilities, and will be integrated into Civica's Authority Altitude platform, benefiting over 150 local authorities in Australia and New Zealand.

In November 2023, Blackstone announced its agreement to acquire Civica from Partners Group. The transaction, subject to regulatory approvals, is expected to close in Q2 2024. This acquisition reflects a strong endorsement of Civica's vision to become a global GovTech champion.

In February 2022, Civica has strengthened its healthcare software offering by acquiring clinical e-scheduling specialists Malinko Health & Care Technologies Ltd. Malinko's solution, currently used by 6,500 healthcare professionals across the NHS and local government, allows for more efficient coordination of patient care across multiple organizations. This acquisition enhances Civica's suite of SaaS for health and care providers, aligning with the NHS Long Term Plan's goal of delivering more healthcare in the community.

In September 2022, Civica has acquired The Technology Forge, a SaaS-based company specializing in property and asset management software. This acquisition adds comprehensive property and asset management capabilities to Civica's suite of software offerings, enhancing its ability to serve local authorities and other public sector organizations across the UK and globally.

In June 2022, Civica has acquired Point Progress, a Cheshire-based provider of expenses management software specializing in carbon measurement and reduction. This acquisition will enhance Civica's Human Capital Management (HCM) offering with carbon measurement capabilities, aligning with its ESG strategy to reduce environmental impact. Point Progress' CarbonCalc software, used by various public bodies in the UK, empowers employees to make greener choices and reduce their carbon footprint.

Civica has undergone a series of strategic acquisitions to bolster its position in various sectors. In March 2021, the company acquired online assessment software specialist Calibrand, enhancing its cloud strategy and assessment solutions. This was followed by the acquisition of ArborSafe Australia, a provider of tree asset management software solutions. In January 2021, Civica acquired ntropy data for improved community engagement and Thelma-EU Ltd to strengthen its position in the UK health and care market. Other notable acquisitions include Chameleon Information Management Services Limited and its subsidiary, Flex Software Limited, in August 2020, TranSend Solutions Limited and Asset Edge Pty Ltd in 2019 and OneStep in March 2018 .These acquisitions have enabled Civica to expand its capabilities and offer a wider range of solutions to its customers.

Civica Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Civica applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Civica and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Civica, customers.

Civica Key Enterprise and Cloud Applications

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Civica Direct vs Indirect sales

Civica Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Civica Customers

No. of Civica Customers: 6000

No. of Civica Enterprise Applications Customers: 6000

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Civica boasts over 6,000 customers across various sectors, including local government, health, care, central government, and education. Recent customer wins include East Hampshire, Trafford Council, Homes England, Housing 21, and Amgueddfa Cymru, highlighting Civica's strong customer base and industry reputation.

Civica Market Opportunities, M&A and Geo Expansions

The ongoing digitalization of the public sector and the increasing demand for cloud-based, integrated solutions present significant growth opportunities for Civica. With its focus on delivering better outcomes for people and places, Civica is well-positioned to capitalize on the growing need for innovative technology solutions in the public sector. By leveraging its expertise and expanding its product portfolio, Civica can further strengthen its market position and drive growth in key markets.

Civica Risks and Challenges

Civica's transition to the cloud may face challenges due to the large number of acquisitions it has made in recent years. Integrating these acquisitions and aligning them with its cloud strategy could require significant resources and time. Additionally, the competitive landscape in the Government Technology space is evolving rapidly, with new entrants and changing customer demands. Civica will need to continuously innovate and adapt to stay ahead of the competition and mitigate risks associated with market dynamics.

Civica Ecosystem, Partners, Resellers and SI

Civica has a strong ecosystem of technology integrations and partnerships, including collaborations with Amazon, Microsoft, Portt, Zipporah, and FISCAL Technologies. These partnerships enable Civica to offer comprehensive solutions to its customers and enhance its market presence.

Civica Cloud Infrastructure Insights

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• Civica Public Cloud and Infrastructure (IaaS)
• Civica Platform (PaaS)
• Civica Application Delivery
• Civica Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: