Digital River Strengths, Domain Expertise, and Key Differentiators
Digital River provides comprehensive cloud-commerce, payment, and marketing solutions globally, helping businesses streamline operations and mitigate risks. Their services include commerce platform hosting, order management, fraud prevention, payment processing, tax compliance, and marketing services such as SEO, paid search, and email optimization
Digital River Recent Developments
In April 2023, Digital River expanded its payment options by introducing Afterpay and Clearpay, catering to the rising demand for buy-now-pay-later (BNPL) solutions. These additions enhance the company's existing payment portfolio, providing consumers with increased flexibility during economic challenges. Afterpay allows customers in the United States, Canada, Australia, and New Zealand to make purchases and pay later in four interest-free installments over six weeks, without fees when paid on time. Afterpay reports a 40% increase in average order value and a 50% increase in purchasing frequency. By partnering with services like Afterpay and Clearpay, Digital River aims to enhance the purchasing journey and streamline ecommerce for both sellers and shoppers.
Digital River, an eCommerce facilitator, has revamped its services with a "headless" approach, crafting a suite of APIs and microservices. This shift allows brands to integrate top-notch solutions from various providers, fostering a flexible eCommerce environment. Digital River asserts that its platform empowers brands to develop comprehensive and tailored solutions for international growth. The company prioritizes its core offerings—such as order management, global payments, and risk protection—while aligning with key strategic partners for digital experience and commerce solutions.
Digital River Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Digital River applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Digital River and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Digital River Global Commerce, Digital River World Payments customers.
Digital River Overview
10380 Bren Road West
Minneapolis, MN, 55343, United States
1 952-253-1234
https://www.digitalriver.com/
Ownership: - x
Number of Employees: 1300
Functional Markets: Content Management, CRM, eCommerce, ERP Services and Operations, SCM, TRM,
Key Verticals: Communications, Consumer Packaged Goods, Distribution, Manufacturing, Media, Professional Services, Retail,
Digital River Key Enterprise and Cloud Applications
Digital River Global Commerce, Digital River World Payments
Digital River Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Digital River Revenue Breakdown By Type, $M:
Digital River Enterprise Applications Revenues By Functional Markets, $M:
Digital River Enterprise Applications Revenues By Verticals, $M:
Digital River Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Digital River Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Digital River Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Digital River Customers
No. of Digital River Customers: 3500
No. of Digital River Enterprise Applications Customers: x
No. of Digital River Cloud Customers: x
No. of Digital River Cloud Subscribers: x
Digital River serves a diverse clientele including software publishers, consumer technology manufacturers, distributors, online retailers, and affiliates. Some notable clients include Thunder Tiger Corporation, HarperCollins, Siemens, Logitech, and Microsoft, among others.
Digital River Market Opportunities, M&A and Geo Expansions
In June 2023, Digital River unveiled an enhanced global logistics framework, offering heightened efficiencies, enhanced flexibility, and smoother brand and shopper interactions. This advancement, facilitated by a single integration, empowers brands to reach over 240 markets worldwide. With cross-border e-commerce sales projected to soar to nearly $8 trillion by 2031, from $758 billion in 2021, there's a significant opportunity for brands to tap into the expanding online shopper base. Digital River's cross-border merchant of record solution and expanded logistics prowess enable brands to swiftly and assuredly expand internationally while simplifying complexities.
In October 2021 Digital River launched its own integration with Salesforce Commerce Cloud on Salesforce AppExchange, empowering users to integrate Digital River’s comprehensive checkout solution with Salesforce. The new app allows B2B merchants to combine Salesforce’s powerful commerce capabilities with Digital River’s merchant of record model and global payments, fraud, tax, and compliance services – all through one comprehensive solution.
In February 2020, Digital River received $50 million in growth equity from its owner, Siris Capital Group. The round of fundraising also had participation from Digital River's other investors. The company plans to use the money to grow, both by hiring and through acquisitions. It will also use the money to ramp up its marketing and advertising efforts.Digital River aims to expand in the midmarket by becoming the eCommerce engine for branded manufacturers selling their products through the online channel while continuing to beef up its payments business for physical and virtual goods from electronics to mobile games."
Digital River Risks and Challenges
E-commerce and marketing businesses are susceptible to changes in consumer demand, market trends, and economic conditions, which can affect their profitability and longevity. To stay competitive, companies must swiftly adjust to shifting market dynamics. Additionally, reliance on external suppliers, shipping partners, and technology providers exposes e-commerce firms to supply chain interruptions, including inventory shortages, delayed shipments, and supplier issues.
Digital River Ecosystem, Partners, Resellers and SI
In October 2022, Digital River revealed its newest partnership milestone by joining the Amazon Web Services (AWS) Partner Network. This announcement capped off a prosperous year of expansion for Digital River in 2022, marked by client base growth and the introduction of new verticals, partnerships, and integrations, enhancing value and accelerating time to market for their clients.
In January 2021, GenAlpha Technologies forged a strategic partnership with Digital River. Digital River offers API-powered solutions for streamlined handling of payments, taxes, compliance, and fraud mitigation through a single integration, enabling brands to swiftly and seamlessly expand into new global markets while delivering region-specific customer experiences. Collaborating closely, GenAlpha and Digital River will leverage their collective industry knowledge to support customer projects and provide comprehensive training and assistance for navigating the digital realm.
In June 2020, Codeless Platforms joined forces with Digital River. Digital River empowers brands with access to over 200 countries, 20 local acquirers, nearly 200 bank connections, and 70+ payment options, facilitating rapid and seamless expansion into new global markets while ensuring the delivery of localized customer experiences.
Digital River Cloud Infrastructure Insights
Subscribe to read more about:
- Digital River Public Cloud and Infrastructure (IaaS)
- Digital River Platform (PaaS)
- Digital River Application Delivery
- Digital River Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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