Doxee Strengths, Domain Expertise, and Key Differentiators
Doxee integrates cutting-edge native cloud computing technology with communication expertise to provide an interactive and personalized customer experience solution. The latest Cloud C²X strategy enhances both customer and enterprise user experiences, leveraging the strengths of Doxee's CCM SaaS offering.
The outcome is a synergistic approach to CCM and CX strategies, elevating customer satisfaction, retention, loyalty, and operational efficiency. Doxee's product lines include dX (Document Experience), iX (Interactive Experience), pX (Paperless Experience), and the latest addition, Doxee Pvideo.
Doxee Recent Developments
Doxee is a longstanding partner of the Italian public sector where we have provided innovative and personalized digital communication solutions to help improve and simplify the lives of citizens.
Doxee and Lleida.net, an eIDAS-compliant Qualified Trust Service Provider, have entered into an agreement to enhance the security and compliance of digital communications delivery. This collaboration marks Doxee's integration of qualified trust services, aligning with eIDAS regulations. Lleida.net, specializing in secure electronic communications, brings innovative certification for electronic notification and contracting processes. This partnership expands Doxee's technology platform, offering advanced solutions to support companies in their digital transition and dematerialization efforts. In the context of a digitally-focused Europe, the eIDAS Regulation (EU Regulation n.910/2014) is pivotal for ensuring security across citizens, private companies, and the public sector. Lleida.net, as a provider of qualified trust services, guarantees the integrity, authenticity, and long-term reliability of electronic documents, digital communications, and transactions.
Doxee Mergers and Acquisitions (M&A) Activities
In 2022, Doxee has finalized a binding agreement to acquire 90% of Infinica GmbH, a specialized software developer in Customer Communications Management, with an option for the remaining 10%. This strategic move aligns with Doxee's overarching plan to establish itself as a key European technology provider in Digital Customer Experience and Customer Communications Management.
Infinica, based in Austria with branches in Germany (Infinica Deutschland GmbH) and Slovakia (Infinica Slovakia s.r.o.), operates in CCM. The company's SaaS platform is dedicated to on-demand personalized and interactive document creation and distribution, focusing on customer processes such as onboarding and care. Primarily serving clients in the Banking, Insurance, and Utilities sectors, Infinica's technology holds SalesForce certification and is available on the SalesForce AppExchange marketplace.
In May 2021, Doxee subsidiary Littlesea S.r.l. has changed its name to Babelee S.r.l. , following its acquisition by Doxee Group. The proprietary cloud-native Babelee platform developed in-house transforms complex databases and heterogeneous information into dynamic, interactive, and personalized videos that are created automatically in real-time. The Babelee platform enables partners and customers to produce videos with those features in complete autonomy.
In this context, as part of the strategic expansion choices of the Doxee group, Babelee S.r.l. will be focused on expanding the group into the media and publishing sector, promoting the Babelee platform for automated video content generation and distribution processes by leveraging its video automation and integration features. In addition, the new company will also develop the indirect channel in foreign markets, with a specific focus on creating a partner program to promote Babelee platform adoption among Digital and Media agencies in EMEA, US and Canada, and LATAM.
Doxee Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Doxee applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Doxee and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Doxee Enterprise Communication Platform, Doxee iX, Doxee dX customers.
Doxee Overview
Viale Virgilio 48/B
Modena, x, 41123, Italy
39 059 88680
https://www.doxee.com/
Ownership: - x
Number of Employees: 193
Functional Markets: CRM,
Key Verticals: Automotive, Banking and Financial Services, Communications, Federal Government, State and Local Government, Public Safety, Life Insurance, P&C Insurance, Specialty Insurance, Media, Professional Services, Transportation, Utilities,
Doxee Key Enterprise and Cloud Applications
Doxee Enterprise Communication Platform, Doxee iX, Doxee dX
Doxee Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Doxee Revenue Breakdown By Type, $M:
Doxee Enterprise Applications Revenues By Functional Markets, $M:
Doxee Enterprise Applications Revenues By Verticals, $M:
Doxee Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Doxee Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Doxee Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Doxee Customers
No. of Doxee Customers: 200
No. of Doxee Enterprise Applications Customers: 200
No. of Doxee Cloud Customers: x
No. of Doxee Cloud Subscribers: x
In March 2021, Doxee reaffirms its dedication to digital communication process transformation with a project for GORI S.p.A., enhancing the employee experience. GORI S.p.A. oversees the Integrated Water Service in the Sarnese-Vesuviano District of Campania, focusing on efficient water resource management and environmental sustainability.
With over 200 clients, including Engie, Ciscra, Banca Popolare dell’Emilia Romagna, Fastweb, and others, Doxee continues to lead in delivering innovative solutions for infrastructure improvement within customer and employee interaction environments.
Doxee Market Opportunities, M&A and Geo Expansions
In 2023, Doxee has finalized an investment agreement with Simest S.p.A., a CDP Group company specializing in the internationalization of Italian firms. The partnership is tailored to support Doxee's internationalization efforts, specifically for its Austrian subsidiary, Doxee CEE GmbH. This agreement involves dual support from Simest S.p.A., serving as both a lender (up to €2 million) and an investor (up to €2 million), subject to certain conditions. As part of this collaboration, Simest will acquire a minority stake in the share capital of Doxee CEE GmbH, following the transfer of the 90% share capital of Infinica GmbH to Doxee CEE GmbH in August 2022.
In 2022, Doxee has been awarded a non-repayable grant totaling €835,944.61, as a result of its participation in the call "Attracting investments in Call 2021 in implementation of art. 6 of Regional Law no. 14/2014." This grant, obtained against a company expenditure of €2,130,083.50, is earmarked for a project involving secure digital document storage in the cloud. The funded initiative aims to develop an advanced electronic storage system, ensuring data immutability, high levels of security, availability, and accessibility. Leveraging homomorphic encryption and blockchain technology, this storage system component is designed to facilitate the digitization of business processes for SMEs, thereby expanding the scope of Doxee's offerings.
In October 2021, Doxee and Messagepoint inked a global agreement, empowering enterprise customers to harness the CCM capabilities of the Doxee Platform enriched with Messagepoint's intelligent cloud-based content hub.
Messagepoint's AI-powered content hub allows business users to autonomously manage, author, and optimize customer communications, eliminating the need for IT team involvement. This intelligent content management approach enables Doxee customers to expedite authoring cycles and enhance personalization, regulatory compliance, and overall customer experience across communication channels.
Doxee extends its European presence to the United Kingdom, emphasizing digital channels for delivering cloud-based CCM services to large enterprises. Under the newly established entity, Digital Channels, the Doxee Platform is tailored for clients, offering comprehensive managed services.
Doxee Risks and Challenges
Doxee must navigate the delicate balance between privacy and personalization, considering the various factors influencing data-sharing.
Doxee Ecosystem, Partners, Resellers and SI
In February 2020, Doxee, Paperless, and Bantotal established a global technology partnership to provide digital communication services to companies and financial institutions. The agreement, signed in 2019, integrates Doxee's interactive experience products with the Bantotal platform, enabling comprehensive multi-channel Digital Customer Experience for financial services customers. The partnership extends to the digitization of transactional and tax processes, facilitating the digital transformation for banks and financial companies, particularly in LATAM.
Through this collaboration, Bantotal, a market leader in the region, brings Doxee's innovative technologies to the finance industry. This enables banks and financial companies to offer a complete multi-channel digital experience and extract hidden value from data, providing personalized and interactive experiences.
Additionally, in September 2016, Doxee announced a partnership with Informatica to utilize its Informatica Cloud iPaaS offering. This collaboration enhances data acquisition and distribution by connecting to a broader range of data sources, including SAP and Salesforce, alongside built-in OOTB channels.
Doxee Cloud Infrastructure Insights
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- Doxee Public Cloud and Infrastructure (IaaS)
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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