Epicor Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Epicor Strengths, Domain Expertise, and Key Differentiators

Epicor offers tailored suites for Automotive, Building Supply, Distribution, Manufacturing, and Retail sectors, built on platforms facilitating service sharing through a component-based architecture. This design allows seamless integration of new components as extensions or replacements, avoiding disruptive alterations. Leveraging modern architectures and APIs ensures loose coupling, enabling last mile functionality without invasive customization.
This architectural approach, known as microservices, allows Epicor to efficiently develop and share core features across its product lines. Essential functions like document management, human capital management, sales pipeline management, and general accounting are universally needed by businesses. Epicor's creation of modules, extensions, and services enhances all its industry suites, fostering innovation and adaptability.
Epicor's cloud strategy provides clients with deployment flexibility, allowing them to implement the Epicor ERP solution either in the cloud or on-premises, based on their preferences.

Epicor Recent Developments

Since its acquisition by Clayton Dubilier & Rice in 2020, Epicor has strategically enhanced its offerings through acquisitions. In March 2022, it acquired Grow Inc., a no-code, full-stack business intelligence platform, boosting analytics capabilities across manufacturing, distribution, and retail. In October of the same year, Epicor acquired eFlex Systems, a top provider of cloud-based Manufacturing Execution System (MES) technologies, expanding its Advanced MES portfolio for increased productivity and modernization in manufacturing. Most recently, in March 2023, Epicor finalized its acquisition of DSPanel, enriching its suite of cloud-based financial planning and analysis solutions, facilitating streamlined processes and informed decision-making for businesses.
In July 2021, Epicor unveiled the rebranding of its flagship ERP product as Epicor Kinetic. Tailored for small to medium-sized manufacturing and distribution firms, Kinetic offers advanced functionality across various industries including discrete manufacturing, process manufacturing, metals, and lumber. Recognizing the necessity for cloud-native solutions in digital transformation, Epicor transitioned Kinetic to Microsoft Azure, providing a modern, multi-device browser-based user experience. This cloud-native architecture ensures flexibility and scalability, empowering businesses to leverage cutting-edge technologies and drive innovation.
In October 2021, Epicor introduced the latest version of its cloud-based industry productivity solution for distributors, Epicor Prophet 21, underscoring the company's commitment to delivering top-tier Industry Cloud solutions. A standout feature of this release is the debut of the Epicor Cloud Enterprise Services package, tailored for larger distributors seeking enhanced control and flexibility in global operations management. This package offers isolated cloud infrastructure, providing autonomy, customizable upgrade schedules, increased processing capacity, expanded database access, and dedicated premium support. Alongside these new cloud capabilities, the latest Epicor Prophet 21 release facilitates customer growth with its modular design, enabling independent installation and scaling of components for easy personalization and configuration to meet evolving business needs. This update reinforces Epicor's dedication to delivering cutting-edge solutions that empower distributors to achieve their objectives and foster growth.
At the 2021 AAPEX Show in early November, Epicor offered a preview of two new industry data analytics solutions tailored for automotive replacement parts distributors and service chains: Epicor Predictive Inventory Assistant (PIA) and Epicor Predictive Maintenance Assistant (PMA). These solutions, designed to elevate sales, profitability, and customer loyalty, leverage advanced data modeling and machine learning to provide predictive insights. By optimizing inventory management and maintenance operations, businesses can minimize downtime, reduce service disruptions, and enhance customer satisfaction. The introduction of Epicor PIA and PMA marks a significant advancement in assisting automotive industry players in achieving their goals through cutting-edge analytics technology.
In July 2020, Epicor unveiled Epicor Commerce Connect Express (ECC Express), augmenting its existing solution to enhance business productivity, customer experiences, and communication with stakeholders. In August 2021, Epicor introduced the DocStar Enterprise Content Management solution, featuring an updated interface for intelligent remote collaboration and streamlined document management, automated accounts payable, and secure e-form processing, both on-premises and in the cloud.
In April 2019, Epicor introduced the Epicor Virtual Agent (EVA), a sophisticated digital assistant designed to boost user productivity. EVA integrates advanced artificial intelligence to streamline ERP system interactions and automate tasks, thereby enhancing operational efficiency.

Epicor Mergers and Acquisitions (M&A) Activities

In June 2024, Epicor acquired KYKLO, a provider of Product Information Management (PIM) and content-driven lead generation solutions to drive sales for manufacturers and distributors. This acquisition augments Epicor’s continued mission to transform traditional ERP from a system of record to a system of insight and action.

In May 2024, Epicor has acquired Smart Software, a supplier of cloud-based, AI-powered inventory planning and optimization (IP&O) applications. Smart Software, an established Epicor ISV partner, strengthens Epicor's capability to provide ERP solutions infused with AI technology. This acquisition enhances Epicor's commitment to delivering AI-driven solutions tailored for industries involved in manufacturing, logistics, and sales. Specific financial details of the transaction have not been disclosed.
In 2023, Epicor completed two strategic acquisitions. In March, it acquired DSPanel, a cloud-based Financial Planning and Analysis (FP&A) solutions provider and existing Epicor ISV partner, augmenting its financial management portfolio. This move facilitates streamlined budgeting, planning, forecasting, scenario modeling, and financial reporting for global manufacturers, distributors, and retailers. In November, Epicor acquired Elite EXTRA, a cloud-based last mile delivery solutions provider, enhancing its capacity to assist customers in simplifying last mile logistics and competing effectively in a fiercely competitive market. This acquisition strengthens Epicor's ability to optimize last mile logistics and address supply chain challenges across its vertical industries.
In August 2020, Epicor Software Corp was acquired by Clayton Dubilier & Rice (CD&R) for $4.7 billion. CD&R aims to enhance Epicor's expansion by developing cloud-based products using a software-as-a-service model and pursuing strategic industry acquisitions. With considerable financial backing, CD&R enables Epicor to pursue larger-scale acquisitions. For example, the acquisition of KBMax in May 2021, a leading Configure Price Quote (CPQ) technology provider, strengthens Epicor's growth strategy. KBMax software is now available as a standalone cloud-first, low/no code toolset or as part of the Epicor productivity suite, unlocking opportunities for cross-selling and upselling.
Epicor strategically pursues mergers and acquisitions to solidify its position as the primary provider of essential business applications to key industry sectors. The company focuses on reinforcing specific verticals through targeted acquisitions. A recent example is the acquisition of CBC Computer Systems and its Decor Fusion software, tailored for paint and decorating retailers' point-of-sale needs. This move underscores Epicor's dedication to delivering industry-specific enterprise software, driving business growth, and distinguishing itself from generic ERP solutions. Noteworthy past acquisitions include Majure Data in July 2019, a leading provider of warehouse management solutions for the lumber and building materials industry, and DocStar in January 2017, enhancing Epicor's ERP solutions portfolio with collaborative cloud-based content management and automated accounts payable solutions.

Epicor Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Epicor applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Epicor and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Epicor Kinetic (formerly Epicor ERP), Epicor iScala, Epicor BisTrack, Epicor CMS, Epicor Eagle, Epicor Eclipse, Epicor LumberTrack, Epicor Propello, Epicor Prophet 21, Epicor CPQ customers.

Epicor Key Enterprise and Cloud Applications

Epicor Kinetic (formerly Epicor ERP), Epicor iScala, Epicor BisTrack, Epicor CMS, Epicor Eagle, Epicor Eclipse, Epicor LumberTrack, Epicor Propello, Epicor Prophet 21, Epicor CPQ

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Epicor Direct vs Indirect sales

Epicor Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Epicor Customers

No. of Epicor Customers: 23000

No. of Epicor Enterprise Applications Customers: 23000

No. of Epicor Cloud Customers: x

No. of Epicor Cloud Subscribers: 2.5 million

With more than 23,000 customers worldwide and two and a half million daily users of the company’s platforms, Epicor is building on its momentum by reimagining how ERP software can and should serve the essential industries and their workers through the power of artificial intelligence (AI).. Currently, 10,000 customers benefit from its cloud-based ERP services, with a total of 250,000 cloud ERP users. The company's robust performance in 2023 saw a 20% surge in bookings, with 70% attributed to its Software as a Service (SaaS) offerings.
Epicor boasts an extensive roster of esteemed clientele, including Yesco Electrical Supply, Chirch Global, Metal-Tech Partners, Traeger Grills, Boral Roofing Pty, Dolphin Group, OMADA International, WD-40, Rentokil, AC Brothers, Diamond Paper Company, Abatix, Stellar Industrial Supply, Hodges Supply, Granite City Electric Supply Company, Kipper Tool Company, Royal Australian Mint, Calibre Equipment, PureMalt, Ian Macleod Distillers, London Electric Vehicle Company, Boers, Jurox, Guralp, FixFast, Jonesco, Coventry Plumbing and Heating, Turbo Power Systems, Cox Powertrain, Reactive Downhole Tools, Involve, Optima Products, Pentagon Builders Merchant, Western United Electric Supply Corporation, and many others.
Epicor's growth history includes strategic acquisitions, leading to a varied ERP product portfolio for manufacturing, some of which were competitive. A successful consolidation initiative from 2006 to 2008 culminated in Epicor ERP 9, a unified platform replacing nine disparate products. Its successor, Epicor ERP 10, forms the basis of the current Kinetic platform, the primary solution for manufacturing industries. Despite this evolution, a notable portion of customers still rely on older Epicor products.
Under KKR's ownership, Epicor acquired Activant, adding to its portfolio a range of products catering to different distributors. Although Prophet 21 has emerged as the leading solution for distribution, numerous customers still opt for other Activant products, either due to niche business requirements or hesitancy toward migration.

Epicor Market Opportunities, M&A and Geo Expansions

In March 2023, Epicor acquired DSPanel, a provider of cloud-based Financial Planning and Analysis (FP&A) solutions and a recognized Epicor Independent Software Vendor (ISV) partner. This acquisition also included Performance Canvas, DSPanel's cloud-based FP&A solution. Marketed to Epicor customers as Epicor Financial Planner, the technology seamlessly integrates with Epicor Industry ERP Cloud, offering a customizable, data-harmonized solution catering to the financial, supply chain, workforce, sales, and marketing requirements of organizations. <br While Epicor is increasingly emphasizing cloud-based solutions, its SaaS journey has been longstanding. Notably, Kinetic (formerly Epicor ERP) has offered true multi-tenant SaaS ERP for manufacturing for over a decade. SaaS-enablement for wholesale distribution (Prophet 21) and Retail Cloud followed suit. Epicor has recently expedited its multi-year cloud transition, yet the majority of its customers still rely on on-premises solutions, reflecting the company's commitment to customer preferences. Historically, many customers favored on-premises solutions and were hesitant to migrate from familiar applications.
The rapid acceleration, fueled by the global pandemic, has brought about a significant shift in Epicor's business landscape. Previously, on-premises deals dominated with a ratio of 5% to 95%. Presently, the mix leans closer to 60% on-premises and 40% Software as a Service (SaaS). SaaS bookings have surged by 88% overall, with a remarkable 100% increase for international markets. Since 2019, Epicor has witnessed a 200% growth in existing customers transitioning to the cloud, with momentum continuing to build in 2021. With a customer base exceeding 21,000, including 10,000 utilizing cloud-based ERP services, Epicor sees vast potential within its installed base, augmented by opportunities from legacy products of competitors.
Acquisitions also present significant opportunities. For instance, the acquisition of KBMax expands Epicor's reach into new international growth markets, including the United Kingdom, France, Benelux, Sweden, Finland, Italy, and Germany.

Epicor Risks and Challenges

Epicor faces a challenge with a significant customer base not utilizing the latest versions of its core products. The transition to cloud services poses difficulties for those unwilling or unable to migrate, necessitating a complex upgrade process. Achieving the full benefits of advanced, technology-driven solutions requires re-implementation. This situation presents an opportunity for a thorough selection process, potentially leading customers to explore alternative products.

Epicor Ecosystem, Partners, Resellers and SI

In June 2022, Epicor acquired Data Interchange, a UK-based provider of cloud technologies and managed services for Electronic Data Interchange (EDI). This strategic move strengthens Epicor's European market presence and augments its B2B integration technology portfolio. Epicor customers can anticipate improved connectivity with trading partners, fostering greater supply chain efficiency and value.
In 2022, Epicor's solutions boasted a 50% partner participation rate. With over 60 ISV partners and 400 channel partners, Epicor collaborates with industry leaders such as Six S Partners, EC Solutions, Inc., Cre8tive Technology & Design, Encompass Solutions, Inc., Sage Clarity LLC, and others globally.
Epicor leverages its ecosystem not only for sales and service, but also for forming partnerships to enhance its industry-specific solutions by providing more last-mile functionality. Here are a few examples: In September 2021, Epicor Software Corporation expanded its automotive Industry Data Analytics portfolio with SideKick360, a web-based reporting platform aiding tire dealers and similar businesses in optimizing revenue from service opportunities. Epicor has secured exclusive rights as the provider of SideKick360 within the automotive aftermarket. In August 2021, Epicor expanded its automotive aftermarket data collection through AI and natural language processing. This initiative aims to capture part and service insights from vehicle repair events, integrating them into existing and future Epicor Industry Data Analytics solutions. Collaborating with Predii, an enterprise AI software company, Epicor applies AI to evaluate repair event data, enhancing insights for aftermarket parts manufacturers, distribution networks, independent distributors, and service chains. In July 2021, Epicor partnered with Sage Clarity, a leading provider in software and advisory services for manufacturing and supply chain industries, to integrate its MES Ecosystem app suite with Epicor MES solutions. This suite offers Industry 4.0 modules, integrations, and plug-in apps for Epicor's Advanced MES system. These apps, installable on new or existing machines, provide Digital Twin functionality, intelligent root cause analysis, Messaging Workflow, and real-time KPI heatmaps through Factory Views.
In January 2019, the global partnership between Microsoft and Epicor expanded, enabling broader access to Epicor ERP and Prophet 21 on the public cloud platform. Leveraging Microsoft's advanced technologies, including IoT, AI, and ML, Epicor enhances productivity and drives innovation for its customers and partners in midmarket manufacturing and distribution sectors.

Epicor Cloud Infrastructure Insights

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• Epicor Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: