Fiserv Strengths, Domain Expertise, and Key Differentiators
Fiserv has confronted the changes wrought by the COVID-19 pandemic by expanding far beyond its core focus on financial institutions. A digital-first mindset has become crucial for all businesses to satisfy customer expectations, and Fiserv has delivered for businesses by expanding the capabilities of its Carat omnichannel commerce platform and its Clover® point-of-sale (POS) system. The latter in particular has made Fiserv a key player in the rapidly changing restaurant industry, where owners need tech solutions that integrate all digital processes in one system, and customers expect a seamless digital ordering and payment experience. Nevertheless, Fiserv continued to break new ground in financial services by providing enterprise apps for cryptocurrency transactions and data sharing, payments to digital wallets, and credit card issuance overseas.
One of the stalwarts in the banking sector, Fiserv continues to sell applications such as core back-office systems for banks and credit unions. But in recent years it has been increasingly focusing on selling complete end-to-end integrated solutions for risk management to financial institutions. That covers financial risk management tools for measuring and managing interest rate risk and simulating accruals, cash flows and defaults for all instruments. For treasury management, Fiserv offers straight-through processing solutions for users to manage their treasury, trading and core processing operations with a single system that it remarkets from SunGard.
Fiserv Recent Developments
In August, Fiserv showcased its commitment to digital evolution by upgrading its omnichannel commerce solution, Carat, enabling businesses to make digital payouts to PayPal and Venmo accounts. September marked a groundbreaking collaboration with the National Payments Corporation of India (NPCI), resulting in the launch of 'nFiNi,' a comprehensive service stack for fintechs and banks. Fiserv's strategic moves continued with the introduction of Clover Online Ordering with Delivery in November, alongside the launch of Enteract, a cloud-based CRM platform for financial institutions.
Fiserv Mergers and Acquisitions (M&A) Activities
In October 2021, Fiserv announced the acquisition of restaurant e-commerce platform BentoBox, reinforcing its presence in the restaurant industry. The strategic acquisition streak continued in January 2021, with Fiserv acquiring Ondot Systems, Inc., followed by the completion of its acquisition of Pineapple Payments in March 2021. The transformative acquisition of First Data in January 2019 for $22 billion solidified Fiserv's position as a leader in payments and financial services.
Fiserv Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Fiserv applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Fiserv and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Fiserv Cloud for Core Banking, Finxact customers.
Fiserv Overview
255 Fiserv Dr.
Brookfield, WI, 53045, United States
1 262-879-5000
https://www.fiserv.com/
Ownership: - NASDAQ: FISV
Number of Employees: 42000
Functional Markets: Analytics and BI, Content Management, CRM, eCommerce, ERP Financial, ERP Services and Operations, TRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Fiserv Key Enterprise and Cloud Applications
Fiserv Cloud for Core Banking, Finxact
Fiserv Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Fiserv Revenue Breakdown By Type, $M:
Fiserv Enterprise Applications Revenues By Functional Markets, $M:
Fiserv Enterprise Applications Revenues By Verticals, $M:
Fiserv Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Fiserv Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Fiserv Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Fiserv Customers
No. of Fiserv Customers: 12000
No. of Fiserv Enterprise Applications Customers: x
No. of Fiserv Cloud Customers: x
No. of Fiserv Cloud Subscribers: x
Fiserv boasts a robust customer base, exceeding 12,000 across various industries and sizes. Notable recent customer acquisitions include Valley Bank, Republic Bank, Citizens' Bank & Trust, and global entities like Caixa (Brazil) and Chelsea Football Club (London, UK). The company's reach spans worldwide, with a prominent presence in regions such as Canada, Europe, Poland, and the United States.
Fiserv Market Opportunities, M&A and Geo Expansions
As businesses embrace a digital-first approach post-COVID-19, Fiserv is well-positioned to tap into the growing market opportunities. The expansion into new verticals, particularly the restaurant industry, underscores its adaptability. Fiserv's foray into cryptocurrency transactions, cloud-based CRM platforms, and AI-powered solutions align with the evolving technological landscape, offering a comprehensive suite for financial institutions and businesses.
Fiserv Risks and Challenges
Acknowledging the challenges posed by the COVID-19 pandemic, Fiserv actively manages risks such as chargebacks, client nonpayment, cyber payment fraud, and supply chain disruptions. Brexit, tariffs, and health risks are also on the radar. While core to Fiserv's offerings, Treasury Risk Management (TRM) is positioned as an add-on, with the acquisition of Open Solutions emphasizing a strategic shift toward account processing.
Fiserv Ecosystem, Partners, Resellers and SI
Fiserv's ecosystem thrives on extensive technology integrations and partnerships. From collaborating with Paychex for HR management to integration with NYDIG for cryptocurrency transactions, Fiserv leverages its ecosystem to provide innovative solutions. The company's partnerships extend to Verady, enabling the sharing of cryptocurrency data, reflecting Fiserv's commitment to staying at the forefront of financial technology.
Fiserv Cloud Infrastructure Insights
Subscribe to read more about:
- Fiserv Public Cloud and Infrastructure (IaaS)
- Fiserv Platform (PaaS)
- Fiserv Application Delivery
- Fiserv Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
