FrontApp Strengths, Domain Expertise, and Key Differentiators
FrontApp is presented as a central hub for customer communication, blending the convenience of an email inbox with collaborative functionalities, distinguishing it from traditional CRM solutions. By incorporating advanced workflows and integrations, FrontApp improves efficiency and offers essential insights for customer-centric operations. The addition of AI/ML features has the potential to further enhance its capabilities in the ever-changing landscape.
FrontApp Recent Developments
In 2023, Front incorporated AI capabilities through ChatGPT's API. Users can now draft messages instantly in the Front composer, drawing from ongoing conversations or a few bullet points. Adjustments to responses, including tone or language, can be made using a simple dropdown menu. Additionally, a new feature allows users to summarize Front conversations with a click, generating an AI-powered summary that includes a customer happiness score and recommendations for the next steps.
FrontApp Mergers and Acquisitions (M&A) Activities
In October 2018, FrontApp acquired Meetingbird, developer of a meeting scheduling software, bringing email and calendar together in the inbox. With this acquisition, FrontApp introduced new features for its platform Front like calendar and meeting scheduling.
FrontApp Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying FrontApp applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of FrontApp and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Front customers.
FrontApp Overview
1455 Market Street, Floor 19
San Francisco, CA, 94102, United States
1 877-331-5984
https://www.frontapp.com/
Ownership: - x
Number of Employees: 250
Functional Markets: Collaboration, CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
FrontApp Key Enterprise and Cloud Applications
Front
FrontApp Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
FrontApp Revenue Breakdown By Type, $M:
FrontApp Enterprise Applications Revenues By Functional Markets, $M:
FrontApp Enterprise Applications Revenues By Verticals, $M:
FrontApp Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
FrontApp Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
FrontApp Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified FrontApp Customers
No. of FrontApp Customers: 8500
No. of FrontApp Enterprise Applications Customers: 8500
No. of FrontApp Cloud Customers: 8500
No. of FrontApp Cloud Subscribers: 200 million
Front is utilized by over 8,500 businesses to expand customer communication without compromising quality for efficiency, serving more than 200 million users. Among their notable clients are Shopify, Cisco Meraki, Altour, Better.com, Flexport, Dropbox, Instructure, and Airbnb.
FrontApp Market Opportunities, M&A and Geo Expansions
In 2022, Front made a significant announcement, securing $65 million in Series D funding, with Salesforce Ventures leading the round. Other contributors included Battery Ventures, Jennifer Tejada, CEO of PagerDuty, and existing investors Sequoia Capital, Threshold Ventures, and Uncork Capital. This funding round places Front's valuation at $1.7 billion and brings the total funds raised to date to $204 million.
FrontApp Risks and Challenges
FrontApp faces the risk of becoming obsolete in the continuously expanding market of collaboration apps, which has experienced significant growth in recent years.
FrontApp Ecosystem, Partners, Resellers and SI
With offices located in San Francisco, Chicago, Paris, and Dublin, Front operates its communication community hub mostly through direct sales. The platform seamlessly integrates with numerous applications, including Hubspot, Intercom, Microsoft Outlook 365, Nicereply, Olark, Salesforce, Zendesk Sell, and various others.
FrontApp Cloud Infrastructure Insights
Subscribe to read more about:
- FrontApp Public Cloud and Infrastructure (IaaS)
- FrontApp Platform (PaaS)
- FrontApp Application Delivery
- FrontApp Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
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