Kibo Commerce Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Kibo Commerce Strengths, Domain Expertise, and Key Differentiators

Kibo offers a comprehensive omnichannel commerce platform that equips retailers and brand manufacturers with eCommerce, order management, mobile point of sale, and personalization technology in a unified suite, eliminating the complexity of dealing with multiple vendors. Alternatively, each platform is available as a standalone solution, enabling merchants to preserve competitive agility with the lowest total cost of ownership and the swiftest time to market.

The Kibo eCommerce solution stands as a feature-rich, cloud-based platform that delivers cutting-edge commerce technology through an intuitive interface. Engineered with an API-first methodology, Kibo eCommerce offers unparalleled extensibility and flexibility, streamlining the management of multi-site operations across both B2B and B2C channels. It includes regular platform updates, ensuring worry-free maintenance. Kibo also provides advanced merchandising tools, machine learning-powered personalization, and robust content management capabilities out-of-the-box, all while delivering mobile-responsive sites to facilitate engaging shopping experiences.

The Kibo Distributed Order Management (OMS) is a cloud-based solution designed to facilitate the swift deployment and evolution of dynamic fulfillment models for retailers and manufacturers, ultimately driving revenue growth.

The patented Order Exchange by Kibo empowers manufacturers and multi-channel retailers to efficiently utilize the existing inventory across all retail storefronts and distribution centers for online order fulfillment. Featuring a robust order routing engine, intuitive user interface, comprehensive API library, and automatic updates, the Kibo Order Management solution simplifies the implementation of fulfillment initiatives such as in-store pickup, ship-from-store, vendor drop ship, and beyond.

The Kibo Personalization solution represents a cloud-based omnichannel personalization platform engineered to deliver relevance at scale. Leveraging real-time data, patented personalization algorithms, and a robust machine learning engine, Kibo Personalization refines customer interactions across various online and offline touchpoints. It offers personalized product and content recommendations to facilitate genuinely individualized shopping experiences.

Kibo's Mobile Point of Commerce (mPOC) represents a cloud-based commerce solution designed to streamline operations and provide merchants with a user-friendly platform for digitally enabled associates. Operating on an agile and adaptable framework, mPOC offers an integrated checkout solution that includes native omnichannel features such as cross-channel inventory visibility, endless aisle, and in-store pickup. These functionalities are strategically crafted to elevate the customer experience while simultaneously simplifying the management of both front and back-end operations.

Kibo Commerce Recent Developments

In November 2022, Kibo revealed that its Commerce Platform, powered by Amazon Web Services (AWS), is now accessible in AWS Marketplace. This allows retailers to swiftly deploy Kibo's eCommerce and Order Management products, reducing time to market and operational costs by up to 15%.

In October 2019, Kibo finalized the acquisition of Monetate, a leading testing and optimization provider. This strategic move is set to enhance Kibo's personalization capabilities, seamlessly complementing its renowned Certona solution while broadening the scope of Kibo's end-to-end cloud commerce platform. The integration of these offerings will yield an unmatched unified cloud commerce platform, ensuring consumers benefit from a robust and personalized omnichannel commerce experience.

With the integration of Monetate, Kibo is poised to provide A/B and multivariate testing, content personalization, and audience building and targeting through an intuitive, self-service user interface tailored for both merchandisers and marketers.

In June 2019, Kibo unveiled fresh eCommerce upgrades tailored to empower B2B retailers, wholesalers, and brands with an all-encompassing out-of-the-box e-Commerce solution. This platform aims to effortlessly tackle the intricacies of B2B operations, offering an intuitive user interface that simplifies navigation for business users.

Kibo Commerce Mergers and Acquisitions (M&A) Activities

In February 2019, Kibo and Certona, a leading real-time omnichannel personalization solution and a trailblazer in AI-driven experience individualization, merged their expertise. This union integrates a robust cloud commerce platform encompassing eCommerce and order management solutions. By pooling their strengths, Certona and Kibo are primed to advance a common vision of unified cloud commerce, placing personalization at the forefront. This collaboration empowers Certona to provide Kibo clients with expanded personalization options, leveraging Certona's extensive experience and expertise.

Kibo Commerce Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Kibo Commerce applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Kibo Commerce and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Kibo eCommerce, Kibo Order Management, Kibo Real-Time Individualization, customers.

Kibo Commerce Key Enterprise and Cloud Applications

Kibo eCommerce, Kibo Order Management, Kibo Real-Time Individualization,

Kibo Commerce Revenues, $M:

Kibo Commerce Revenue Breakdown By Type, $M:

Kibo Commerce Enterprise Applications Revenues By Functional Markets, $M:

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Kibo Commerce Direct vs Indirect sales

Kibo Commerce Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Kibo Commerce Customers

No. of Kibo Commerce Customers: 1000

No. of Kibo Commerce Enterprise Applications Customers: 1000

No. of Kibo Commerce Cloud Customers: 1000

No. of Kibo Commerce Cloud Subscribers: 100000

Throughout 2020, Kibo expanded its customer base by acquiring over 40 new logos, in addition to renewals and expansions with notable clients such as Office Depot, Peavey, and MyPhoto. Kibo witnessed growth across diverse verticals, including fashion retail, home improvement, luxury, franchises, consumer packaged goods (CPG), quick-serve restaurants (QSR), business-to-business (B2B), and organizations venturing into the direct-to-consumer market.

Following the acquisition of Certona, Kibo now drives commerce operations for over 600 brands and retailers spanning more than 70 countries.

Among Kibo's clientele are Rue 21, Calendars.com, and Ancra International. Notable order management customers encompass Ace Hardware, Wilson's Leather, Mizuno USA, Ducati, Modell's, Kohler, AM Retail Group, Polaris, Boscov's Department Store, and numerous others. Kibo's eCommerce patrons include Ace Hardware, Sun & Ski Sports, Jelly Belly, Smithsonian Institute, Christmas Tree Shops, Distinctive Apparel, My M&Ms, The Room Place, Company C, Gorsuch, VOLT Lighting, and many others. Additionally, Kibo's personalization solutions cater to Dick's Sporting Goods, eBags, MSC Industrial, Eyeconic, and many more.

Kibo Commerce Market Opportunities, M&A and Geo Expansions

In Q1 2021, Kibo experienced significant successes in the EMEA region, marked by notable achievements. The company attained a remarkable 122% growth in new deals during the first three months of the year. Moreover, there was a noticeable surge in product interest across order management, e-commerce, and personalization offerings. Kibo recently unveiled a series of triumphant endeavors in the region, including successful acquisitions and launches with prominent brands such as ZWILLING, a leading global manufacturer of kitchenware, New Look, a renowned global fashion retailer, and Crew Clothing, a distinguished smart casual lifestyle brand. Serving a diverse clientele comprising both regional and global entities in EMEA, Kibo has consistently delivered significant improvements in customer performance for many of its esteemed clients.

In June 2020, Acquia, a digital experience company, and Kibo announced a strategic partnership aimed at providing seamless commerce solutions to retailers. This collaboration will enable brands to effortlessly develop powerful headless e-commerce experiences by leveraging a unified customer view. Moreover, they will be able to efficiently enhance engagement throughout the customer journey by incorporating shoppable content at scale.

Acquia's open digital experience platform empowers companies to construct, oversee, and enhance digital experiences by integrating unified content, data, and machine learning. Through Acquia, organizations gain the capability to orchestrate and provide uniquely personalized customer experiences across various channels. The collaboration between the two entities will facilitate organizations in creating more impactful end-to-end personalized customer experiences.

Kibo Commerce Risks and Challenges

Kibo must leverage its achievements in order management to extend its capabilities to the demand chain, granting retailers and manufacturers comprehensive visibility into customer insights via predictive analytics.

Kibo's pivot toward B2B eCommerce sales may involve exploring eMarketplaces, business networks, and other unfamiliar territories that often demand significant investments to attract a broad array of buyers and suppliers. Acquiring vendors could serve to mitigate the risks associated with its emerging B2B strategy.

At present, Kibo provides comprehensive support for centralized eCommerce site management and personalization, enabling clients to oversee both B2C and B2B sites through a unified admin interface. Kibo remains committed to enhancing B2B capabilities throughout its Suite while also expanding functionality to accommodate advanced B2B scenarios.

Kibo Commerce Ecosystem, Partners, Resellers and SI

In July 2023, Kibo Commerce and AAXIS Digital forged a strategic partnership to address intricate commerce challenges facing retailers, wholesalers, and distributors in the post-pandemic landscape. This collaboration is particularly significant as the business landscape has witnessed a notable transition toward a predominantly digital medium.

July 2023 marks the announcement of a strategic partnership between Kibo Commerce and Alloy Automation, a cutting-edge iPaaS platform. This collaboration aims to enhance Kibo's integration capabilities, enabling customers to enjoy a seamless, interconnected commerce experience. By leveraging this partnership, Kibo can provide a broader selection of pre-built integrations, empowering businesses to expedite their time-to-market and deliver outstanding omnichannel commerce experiences.

In July 2023, Kibo Commerce proudly announced its inclusion in the Google Cloud Partner Advantage program as a Build partner. This strategic collaboration empowers Google Cloud customers to seamlessly integrate modular eCommerce, Order Management, and Subscription solutions, significantly reducing time to market and operational costs. As a certified Google Cloud partner, Kibo provides readily accessible and deployable commerce solutions, enabling businesses to elevate their customer experience and internal operations. This partnership facilitates modernization and optimization, delivering immediate and tangible value to organizations.

In June 2021, Kibo and PeakActivity unveiled a strategic partnership aimed at facilitating the implementation of unified commerce solutions for a diverse range of retailers operating across both brick-and-mortar and e-commerce channels. By harnessing Kibo's technology, PeakActivity has been instrumental in assisting retailers in executing end-to-end strategies, and positioning clients for success as they strive to deliver optimal omnichannel experiences for their customers. Through this collaboration, shared retail clients benefit from accelerated website performance, and seamless integration with various tools, applications, microservices, and databases, all of which contribute to sales expansion.

Kibo provides a carefully curated ecosystem comprising top-tier solutions and technology partners, fulfillment partners, and System Integrators (SI) to deliver unparalleled extensibility and expertise to merchants.

The Kibo App Marketplace functions as a centralized hub of technology providers, offering a wide array of extensions spanning over 22 categories. With one-click installation of certified partner applications, along with implementation accelerators, service providers, custom app extensions, and integration platforms, users can access comprehensive end-to-end solutions.

Kibo Commerce Cloud Infrastructure Insights

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• Kibo Commerce Public Cloud and Infrastructure (IaaS)
• Kibo Commerce Platform (PaaS)
• Kibo Commerce Application Delivery
• Kibo Commerce Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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