Marchex Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Marchex Strengths, Domain Expertise, and Key Differentiators

Marchex, with a rich history since its founding and as a public company since 2004, has been a pioneer in delivering revenue generation and business optimization solutions. The key differentiators lie in its ability to bring together digital channels and offline channels like phone and text messaging. The conversation intelligence platform, powered by AI, positions Marchex as a leader in providing strategic insights for immediate action, enabling businesses to deliver exceptional buying experiences. This emphasis on innovation and customer-centric solutions is a strength that sets Marchex apart in the market.

Marchex Recent Developments

In a strategic move, Marchex unveiled its integration of Marchex Engage for Automotive into the Fortellis Commerce Exchange Platform in February 2022. This integration is poised to empower automotive dealers by seamlessly deploying Marchex's conversation intelligence, enhancing the customer experience through automated delivery of real-time conversations, events, and outcomes within CDK Elead CRM. The incorporation of Marchex's conversation intelligence technologies aims at elevating dealership sales managers and salespeople's efficiency and productivity. By automating data entry tasks and synchronizing customer maintenance records, dealers can achieve improved data hygiene, allowing for personalized services based on previous interactions. This initiative reflects Marchex's commitment to providing cutting-edge solutions that drive revenue growth and optimize business processes.

Marchex Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Marchex applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Marchex and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Marchex Engage for Automotive, Marchex Sales Engagement, Marchex Call Analytics, Conversation Edition customers.

Marchex Key Enterprise and Cloud Applications

Marchex Engage for Automotive, Marchex Sales Engagement, Marchex Call Analytics, Conversation Edition

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Marchex Direct vs Indirect sales

Marchex Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Marchex Customers

No. of Marchex Customers: 600

No. of Marchex Enterprise Applications Customers: 600

No. of Marchex Cloud Customers: x

No. of Marchex Cloud Subscribers: x

Marchex boasts a robust customer base, serving approximately 600 customers across the United States and Canada. This expansive reach underscores Marchex's ability to cater to diverse markets and industries, reaffirming its position as a trusted partner for businesses seeking revenue generation and optimization solutions.

Marchex Market Opportunities, M&A and Geo Expansions

The launch of Marchex Conversation DNA in March 2022 signifies a significant opportunity for businesses to leverage advanced technology for voice and text conversation decoding, scoring, and categorization. This core technology, part of the broader conversation intelligence product suite, taps into Marchex's proprietary AI infrastructure. Analyzing vast volumes of voice conversations and text messages annually, Marchex's AI signals empower businesses to anticipate customer needs and deliver highly personalized experiences. The integration hub, Marchex Anywhere, opens doors for virtually any business to access these valuable AI signals, presenting a horizontal market opportunity for Marchex to expand its reach.

Marchex Risks and Challenges

Marchex acknowledges the unpredictable and potentially significant impacts of ongoing COVID-19 uncertainties. Adverse effects on business operations and future financial performance are considered potential risks. The company also recognizes the challenge of market seasonality, which might lead to fluctuations in quarterly results, affecting growth rates and market securities.

Marchex Ecosystem, Partners, Resellers and SI

Marchex primarily engages in direct sales, emphasizing a focused and direct approach to market penetration. The integration of Marchex Engage for Automotive into the Fortellis Commerce Exchange Platform exemplifies the company's commitment to ecosystem partnerships, collaborating with platforms to enhance industry-specific solutions. This strategic integration underscores Marchex's dedication to providing valuable offerings that resonate with industry demands and trends.

Marchex Cloud Infrastructure Insights

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• Marchex Public Cloud and Infrastructure (IaaS)
• Marchex Platform (PaaS)
• Marchex Application Delivery
• Marchex Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: