Open Text Corporation Strengths, Domain Expertise, and Key Differentiators
OpenText, a vendor in content management applications now is providing its Enterprise Information Management (EIM) applications in the cloud and has moved aggressively into B2B transaction enablement with a series of acquisitions that target everything from electronic messaging to online commerce. Open Text introduced GROW with the OpenText program. Modern Work is evolving, and Modern Work is key to the corporate agenda of GROW with OpenText. At the forefront of the GROW with OpenText program is a digital engagement platform that is cloud-based, the OpenText Digital Zone.
Digital Zone allows Open Text to connect with customers and prospects for events, seminars, presales, design, proof-of-concept, support, and renewals and will ultimately automate the vast majority of customer engagement and allow Open Text to help scale revenues nonlinear to expense. They have also increased investment in R&D, to create next-generation Information Management solutions, making strategic bets on product advancements in the markets where they can capture greater market share. Over the next 5 years, OpenText plans to invest over $2 billion into innovation.
After years of securing a leadership position in helping clients manage rich content and unstructured data, OpenText is adding cloud and hybrid cloud options to its applications and positioning itself for greater growth beyond enterprise information management. Because its software is already being used to manage tremendous amounts of information that zips into and out of the enterprise, OpenText aims to tackle bigger challenges on behalf of its clients with a more holistic approach to dealing with content, information governance as well as seamless integration of mission-critical information into different corporate functions needed to render billions or even trillions of transactions with eCommerce partners and customers successfully.
Open Text Corporation Recent Developments
In August 2023 OpenText launched opentext.ai. This strategic initiative underscores OpenText's commitment to empowering customers to tackle intricate challenges through the application of AI and Large Language Models (LLM) within its Information Management software suite. Today's announcement introduces a suite of groundbreaking capabilities designed to propel organizations into the era of practical AI.
At the heart of opentext.ai lies OpenText Aviator, a family of practical and trusted generative AI capabilities integrated within OpenText's Cloud Editions. Aviator spans various domains, including content management, cybersecurity, IT operations, and more, offering customers a versatile toolkit to harness the power of AI in their operations.
opentext.ai lays the groundwork for a myriad of AI-powered use cases across industries, revolutionizing customer service, marketing, R&D, sales, and supply chain management.
OpenText Aviator Private Cloud: A Trusted Path to AI Adoption For customers operating in private cloud environments, OpenText offers the OpenText Aviator Private Cloud solution—a managed services offering designed to host and manage private LLM data and models securely. By partnering with OpenText, organizations can embark on their AI journey with confidence, leveraging Aviator capabilities tailored to their unique data environments and business needs.
In August 2022 OpenText launched Cloud Editions 22.3 (CE 22.3), marking a significant milestone in the company's journey towards enabling more integrated and secure information management in the cloud. With a focus on simplicity, flexibility, and trust, OpenText's latest innovations on its Project Titanium roadmap empower businesses to thrive in today's dynamic digital landscape.
Notable enhancements include OpenText DNS Leak Prevention technology, which fortifies DNS security by identifying and blocking rogue DNS requests, safeguarding against data exfiltration attacks. OpenText Core Content introduces public user interface (UI) widgets for easy integration with in-house systems, alongside a new iOS mobile app for enhanced flexibility. OpenText Qfiniti Explore enables businesses to aggregate multi-channel customer interaction data, facilitating a deeper understanding of customer behavior.
In May 2021, OpenText published the launch of OpenText Managed Detection & Response (MDR) Service to help enterprise customers uncover hidden risks and threats before they have a financial, legal, or reputational. OpenText also declared the release of the new Webroot Business Management Console that offers managed service providers (MSPs) and small and medium-sized businesses (SMBs) a more streamlined and intuitive user experience when optimizing, executing, and managing key layers of security.
Open Text Corporation Mergers and Acquisitions (M&A) Activities
In August 2023 OpenText acquired KineMatik, a leading provider of automated Business Process and Project Management Solutions. This strategic move bolsters OpenText's Content business, offering customers enhanced workflow automation, Document Change Control, Project Management, and Electronic Lab Notebook (ELN) capabilities built on OpenText's Content Server.
Headquartered in Cork, Ireland, KineMatik brings a wealth of expertise in developing innovative automation solutions tailored to the needs of organizations across various industries, including life sciences, technology, finance, and energy. By joining forces with KineMatik, OpenText aims to empower enterprise customers to achieve success in their digital transformation initiatives by leveraging advanced business processes and project management capabilities.
In August 2022 OpenText acquired Micro Focus for 532 pence per share, amounting to an enterprise value of approximately $6.0 billion on a fully diluted basis. This move signifies OpenText's ambitious expansion strategy and its commitment to solidifying its position as a global leader in software and cloud solutions.
The acquisition is expected to broaden OpenText's customer base, enhance its global scale, and provide comprehensive go-to-market capabilities, unlocking substantial growth opportunities in the software and cloud market.
In November 2021, OpenText acquired Zix Corporation, Inc., an email encryption, threat protection, and compliance cloud solution for Small and Medium-sized Businesses (SMBs). OpenText intends to integrate Carbonite, Webroot, and Zix products to create a powerhouse SMB platform for data protection, threat management, email security, and compliance solutions. Acquisitions of cloud growth assets like Zix highlight OpenText's commitment to Total Growth strategy and approach to cash-based returns.
In March 2020, OpenText acquired XMedius, a provider of secure information exchange and unified communication solutions. With more than 50,000 installations worldwide, the acquisition of XMedius further strengthens OpenText’s leadership in secure information exchange, unified communications, and digital fax. XMedius's innovative technologies complement OpenText’s Customer Experience Management (CEM) and Business Network (BN) platforms.
Open Text Corporation Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Open Text Corporation applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Open Text Corporation and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified OpenText Content Cloud, OpenText Business Network Cloud, OpenText Experience Cloud, OpenText Security & Protection Cloud, OpenText Developer Cloud customers.
Open Text Corporation Overview
275 Frank Tompa Drive
Waterloo, ON, N2L 0A1, Canada
1 519-888-7111
https://www.opentext.com/
Ownership: - (OTEX: NASDAQ) (OTC: TSX)
Number of Employees: 14800
Functional Markets: Analytics and BI, Collaboration, Content Management, CRM, eCommerce, ERP Financial, ERP Services and Operations, ITSM, PPM, Procurement, SCM, TRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Open Text Corporation Key Enterprise and Cloud Applications
OpenText Content Cloud, OpenText Business Network Cloud, OpenText Experience Cloud, OpenText Security & Protection Cloud, OpenText Developer Cloud
Open Text Corporation Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
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| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Open Text Corporation Revenue Breakdown By Type, $M:
Open Text Corporation Enterprise Applications Revenues By Functional Markets, $M:
Open Text Corporation Enterprise Applications Revenues By Verticals, $M:
Open Text Corporation Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
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| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Open Text Corporation Direct vs Indirect sales
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| Revenues, $M | Subscribe | Subscribe | Subscribe |
Open Text Corporation Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Open Text Corporation Customers
No. of Open Text Corporation Customers: 120000
No. of Open Text Corporation Enterprise Applications Customers: 20000
No. of Open Text Corporation Cloud Customers: 100000
No. of Open Text Corporation Cloud Subscribers: 10 million
OpenText customers include many of the largest agencies, firms, and governments in the world. These customers need professional tools to securely manage, forensically collect, and intelligently review the most sensitive legal data for litigation, compliance, investigations, and more.
OpenText has 75,000 enterprise customers and 470,000 SMB customers. Open Text is focused on helping companies transition to Modern Work, reworking supply chains, and supporting the documentation of clinical trials to combat COVID-19. Their customers operate in hybrid, off-cloud, and cloud environments, and Open Text is ready to support the delivery method the customer prefers.
Open Text Corporation Market Opportunities, M&A and Geo Expansions
OpenText has partnered with NINJIO. The collaboration strengthens Webroot Security Awareness Training with interactive, Hollywood-style videos showcasing viral material aimed at encouraging cyber-resilient activities such as phishing emails and inappropriate URLs detected.
Overall, cloud growth remains Open Text's largest opportunity. Cloud Editions accelerates their ability to cross-sell, upsell, and enable self-service access to more customers. Over the next several years, through Cloud Editions, all Open Text products will be available in the cloud and multi-tenant environments.
One of the major sources of OpenText’s revenues is derived from tens of thousands of SAP customers that run its content management applications along with their ERP systems and many perceived that the acquisition of GXS could put that long-standing relationship at risk.
SAP, which acquired Ariba for its massive trading network, is believed to compete with a similar setup from OpenText through its recent acquisition of GXS. In reality, Ariba and GXS are more complementary than competitive. Additionally, OpenText and SAP expanded their partnership.
Open Text Corporation Risks and Challenges
The impact of the COVID-19 pandemic continues to create significant uncertainty in the global economy and for this business. The restructuring of operations, including steps taken to mitigate the anticipated negative impact of the COVID-19 pandemic, may be ineffective and may adversely affect the business or its finances, and may incur restructuring charges in connection with such actions.
As part of the ongoing audit of Open Text’s Canadian tax returns by the Canada Revenue Agency (CRA), they have received notices of reassessment for Fiscal 2012, Fiscal 2013, Fiscal 2014, Fiscal 2015 and Fiscal 2016, and the CRA is currently auditing Fiscal 2017. An adverse outcome of these ongoing audits could have a material adverse effect on Open Text’s financial position and results of operations.
Open Text Corporation Ecosystem, Partners, Resellers and SI
In October 2023 OpenText launched a new unified OpenText Partner Network. This initiative brings together OpenText's and Micro Focus' partner ecosystems under a cohesive framework, offering enhanced support and expanded opportunities to over 30,000 partners worldwide. By aligning partners through a standardized program, OpenText aims to leverage its expertise in information management to deliver best-in-class solutions and drive exceptional value for enterprise customers.
The OpenText Partner Network operates in 150 countries worldwide, serving thousands of end customers with leading information management solutions. With a commitment to driving collaborative innovation and delivering exceptional value, the network is poised to play a pivotal role in shaping the future of information management and AI-driven solutions.
Open Text has several strategic partnerships that are essential to its success: SAP SE: Open Text is SAP’s partner for content services. The OpenText Suite for SAP solutions provides key business content within the context of SAP business processes providing enhanced efficiencies, reduced risk, and better experiences for customers, employees, and partners, accessible anywhere and anytime and available on and off-cloud.
Google Cloud: Open Text works with Google Cloud to deploy its Information Management solutions on the Google Cloud Platform as fully managed services. This includes a containerized application architecture for flexible cloud or hybrid deployment models. They also work with the Google Cloud engineering team to explore integrations with Google AI/ML, Analytics, G-Suite, and other functions.
Amazon Web Services: This collaboration offers businesses the opportunity to consume Open Text’s Information Management solutions as fully managed services on AWS for cost savings, increased performance, scalability, and security.
Microsoft Corporation: Together with Microsoft, Open Text enables customers to connect all aspects of their content infrastructure, integrating these into business processes and enabling collaboration, management, and governance of information.
Oracle Corporation: Open Text develops innovative solutions for Oracle applications that enhance the experience and productivity of users working with these tools.
Open Text Corporation Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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