PagerDuty Strengths, Domain Expertise, and Key Differentiators
The PagerDuty Operations Cloud is a versatile and user-friendly platform that integrates Incident Management, AIOps, Automation, and Customer Service Operations. Tailored for mission-critical, time-sensitive, and high-impact tasks across IT, DevOps, security, and business teams, this platform represents a paradigm shift in how crucial work is managed. By combining these essential functions into a single solution, the PagerDuty Operations Cloud streamlines operations and empowers organizations to navigate the complexities of modern digital environments effectively. It serves as a catalyst for agility, fueling the momentum needed for successful digital transformation initiatives.
PagerDuty Recent Developments
In October 2023, PagerDuty unveiled new AIOps and automation capabilities for the PagerDuty Operations Cloud, enabling customers to accelerate and optimize their critical operations in service of business transformation. The PagerDuty Operations Cloud Fall 2023 release includes event orchestration, runbook automation and updates around its recently announced generative AI (GenAI) use cases, helping organizations cut operating costs, accelerate innovation, and mitigate risk of operational failures.
Earlier in August, PagerDuty introduced AI-generated runbooks in early access, as well as powerful new analytics capabilities for the PagerDuty Operations Cloud. Using PagerDuty Runbook Automation from the Operations Cloud, customers replace manual procedures with automated self-service workflows, potentially saving hundreds of working days per year. With PagerDuty’s new generative AI capabilities, customers could realize hundreds of thousands of dollars in annual operational cost savings by using natural-language prompts paired with prompt-engineering automation–high quality prompts iteratively guiding users–to initiate low-code autonomous runbooks for frequently deployed workflows and procedures within a company's IT operations process.
In March 2022, PagerDuty announced two new product releases, PagerDuty Process Automation On Prem 4.0, the platform powering the PagerDuty Process Automation portfolio, and PagerDuty Runbook Automation, a software as a service offering that provides the same capabilities and value that customers have come to depend upon from the On Prem version. As organizations mature their digital strategies and seek to maximize DevOps practices, automation offers greater productivity and efficiency. PagerDuty solutions bring automation to departments and functions across the enterprise, helping to manage unpredictable, unstructured and time-sensitive work. With the ongoing digitization of operations, application production has outpaced the capacity of technical workers including IT, SREs, and developers. The PagerDuty Process Automation portfolio, formerly known as the Rundeck product line, allows enterprises to infuse automation into their business and IT operations, and adopt proactive and preventive approaches to digital operations across disparate environments. This enables strained DevOps and IT Engineers to spend less time on manual work and more time innovating.
PagerDuty Mergers and Acquisitions (M&A) Activities
On November 2, 2023, PagerDuty revealed its intention to acquire Jeli, Inc., a move aimed at revolutionizing operations through the introduction of an enterprise-grade, all-encompassing incident management solution. This acquisition marks a strategic step for PagerDuty as it seeks to enhance its Operations Cloud platform's capabilities. By integrating Jeli's expertise, PagerDuty aims to bolster its position as a comprehensive system of action, transcending mere response mechanisms to foster enduring enhancements in operational maturity. Jeli's offerings complement the PagerDuty Operations Cloud seamlessly, facilitating a holistic approach to incident management. By incorporating deep, actionable analysis, enriched learning, and proactive improvement strategies, the combined solution promises to empower customers to transform every incident into a learning opportunity. This proactive approach enables organizations to mitigate the impact of future incidents by applying insights gained from past experiences.
In March 2022, PagerDuty acquired Catalytic the no-code workflow automation platform for efficient and digitized operations. This acquisition will expand PagerDuty offerings to new use cases in Finance, Human Resources and Supply Chain workflows, while complementing PagerDuty’s existing process automation offering leveraged by technical teams.
In October 2020, PagerDuty has completed the acquisition of Rundeck, a leading provider of DevOps automation for enterprise. The addition of Rundeck’s intelligent machine automation, including auto-remediation and self-healing, to PagerDuty’s leading incident response offering will enable teams on the digital frontline to resolve faster, reduce costs and protect customer experience.
PagerDuty Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying PagerDuty applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of PagerDuty and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified PagerDuty Operations Cloud customers.
PagerDuty Overview
600 Townsend Street Suite 125
San Francisco, 94103, CA, United States
1 844-800-3889
https://www.pagerduty.com/
Ownership: - NYSE:PD
Number of Employees: 1166
Functional Markets: ERP Services and Operations, ITSM,
Key Verticals: Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
PagerDuty Key Enterprise and Cloud Applications
PagerDuty Operations Cloud
PagerDuty Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
PagerDuty Revenue Breakdown By Type, $M:
PagerDuty Enterprise Applications Revenues By Functional Markets, $M:
PagerDuty Enterprise Applications Revenues By Verticals, $M:
PagerDuty Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
PagerDuty Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
PagerDuty Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified PagerDuty Customers
No. of PagerDuty Customers: 25000
No. of PagerDuty Enterprise Applications Customers: x
No. of PagerDuty Cloud Customers: x
No. of PagerDuty Cloud Subscribers: 1000000+
More than 25,000 free and paid customers, and more than one million users rely on PagerDuty’s Operations Cloud to modernize and transform their digital operations.
PagerDuty Market Opportunities, M&A and Geo Expansions
PagerDuty is expanding its product offerings tailored for customer service teams, with over 2,000 teams globally utilizing PagerDuty's platform. The company introduced PagerDuty’s Customer Service Operations (CSOps) solution two years ago, aimed at enhancing collaboration between service agents and development teams, resulting in improved time to resolution and enhanced customer experiences. One notable addition to PagerDuty's suite is the PagerDuty Application for Service Cloud, designed specifically for customer service teams leveraging Salesforce. This application seamlessly integrates PagerDuty's real-time customer service operations solution with Salesforce Service Cloud. It builds upon PagerDuty's existing integration with Slack, offering Slack-first intelligent swarming capabilities for customer service teams. The PagerDuty Application for Service Cloud empowers teams to take immediate action by facilitating engagement with experts across the organization, thereby accelerating resolution times and elevating customer satisfaction levels. This integrated and native experience ensures a cohesive workflow for customer service teams, enabling them to deliver prompt and effective responses to customer inquiries and issues.
On May 23, 2022, PagerDuty unveiled an expansion of its presence in Japan through a strategic collaboration with Japan Cloud. As businesses in various sectors expedite their digital transformation initiatives, PagerDuty's digital operations platform has emerged as essential infrastructure. The establishment of PagerDuty Japan, a joint venture resulting from this partnership, underscores PagerDuty's commitment to supporting this transition in Japan. By leveraging a seasoned local team, PagerDuty aims to enhance its ability to cater to the unique needs of Japanese businesses as they navigate the complexities of digital transformation.
PagerDuty Risks and Challenges
PagerDuty's recent restructuring, disclosed on January 24, 2023, carries potential risks that the anticipated savings or operational efficiencies may not materialize as expected. There's a possibility that the total costs and expenses associated with the restructuring could exceed initial projections. Additionally, the restructuring efforts could potentially disrupt PagerDuty's business operations. These risks highlight the importance of careful planning and execution in managing organizational changes and transitions.
PagerDuty Ecosystem, Partners, Resellers and SI
PagerDuty has invested extensively in an ecosystem that includes over 700 integrations, allowing us to harness data from software-enabled systems and devices. PagerDuty has deep integrations to a range of widely used technologies, such as Amazon Web Services(“AWS”), Datadog, HashiCorp, New Relic, and Splunk, and many integrations such as Atlassian, Microsoft VSTS, Salesforce, ServiceNow, and Slack are bi-directional.
PagerDuty Cloud Infrastructure Insights
Subscribe to read more about:
- PagerDuty Public Cloud and Infrastructure (IaaS)
- PagerDuty Platform (PaaS)
- PagerDuty Application Delivery
- PagerDuty Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/About Ushttps://www.appsruntheworld.com/taxonomy
https://www.appsruntheworld.com/FAQ
