Pegasystems Strengths, Domain Expertise, and Key Differentiators
Pega's key strengths lie in its robust product portfolio, domain expertise, and advanced AI/ML features. Pega InfinityTM, the comprehensive cloud-based digital transformation suite, empowers enterprises to optimize customer engagement and operational efficiency seamlessly. With its real-time omnichannel AI capabilities, Pega enables businesses to anticipate customer needs and deliver personalized experiences at scale, setting it apart as a leader in the industry.
Pegasystems Recent Developments
In May 2023 Pegasystems unveiled its latest enhancement, Pega Process Mining. This cutting-edge addition empowers Pega users of all proficiency levels to uncover and rectify process inefficiencies impeding their operations. Seamlessly integrated into the Pega Platform, these intuitive process mining capabilities, along with AI-enabled APIs, offer enterprises a unified solution to continuously enhance their Pega workflows.
Leveraging AI and proprietary algorithms inherited from the Everflow acquisition, Pega Process Mining swiftly and accurately models and analyzes process lifecycles based on event log data. It identifies hidden bottlenecks, variations, discrepancies, and other impediments obstructing the workflow, such as redundant steps in the account registration process.
In June 2022 Pegasystems unveiled its latest innovations, Pega Voice AI and Messaging AI. These groundbreaking solutions are designed to revolutionize customer service conversations by providing real-time analysis and assistance to agents, thereby streamlining workflows and
Pega's Voice AI and Messaging AI solutions aim to alleviate this burden by acting as co-pilots for agents, enabling them to focus on delivering personalized and efficient service. This enables agents to receive proactive guidance and recommendations as they engage with customers, eliminating the need for manual data entry and enabling faster issue resolution.
By leveraging natural language processing (NLP) and intelligent automation, Pega Voice AI and Messaging AI empower agents to deliver superior service with greater accuracy and empathy.
Key features of Pega Voice AI and Messaging AI include hands-free data entry, automatic recommendation of actions, contextual knowledge emergence, and script compliance guarantee. These capabilities enable agents to focus on building meaningful connections with customers while ensuring consistency and responsiveness across all interactions. Pega's solutions seamlessly integrate with existing softphones, eliminating the need for additional investments in new technology infrastructure.
Pegasystems has been making waves with its groundbreaking product launches and enhancements. In April 2021, Pega unveiled Pega Process AI, a revolutionary addition to its platform that leverages self-optimizing AI and decision management to streamline business and customer operations in real time.
This move underscores Pega's commitment to empowering enterprises with intelligent solutions that drive operational efficiency and cost savings while delivering seamless experiences to customers. In the financial realm, Pega's revenue growth and profitability remain robust, reflecting its strong market position and customer trust. With a strategic focus on innovation and customer-centricity, Pega continues to achieve impressive financial results, fueling its expansion and investment initiatives.
Pegasystems Mergers and Acquisitions (M&A) Activities
In May 2022 Pegasystems acquired Everflow, a pioneering company based in Brazil specializing in process mining software. This acquisition marks a significant milestone for Pega as it expands its suite of offerings to address the critical need for uncovering and rectifying hidden process inefficiencies within organizations.
Everflow's user-friendly software empowers Pega customers to gain invaluable insights into their operational workflows, enabling them to optimize processes efficiently. By integrating Everflow's process mining capabilities with Pega's robust workflow automation and AI-driven decision-making tools, Pega is poised to deliver the most comprehensive hyper-automation solution available in the market.
Pega's strategic acquisitions have played a pivotal role in augmenting its product portfolio and market reach. Notably, in January 2021, Pega acquired Qurious.io, a cloud-based real-time speech analytics solution, amplifying its capabilities in customer service analytics. This move underscores Pega's commitment to harnessing the power of AI to drive superior customer engagement and satisfaction.
Pegasystems Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Pegasystems applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Pegasystems and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Pega CRM Suite, Pega Platform, customers.
Pegasystems Overview
One Main Street
Cambridge, MA, 2142, United States
1 617-374 9600
https://www.pega.com/
Ownership: - NASDAQ: PEGA
Number of Employees: 6145
Functional Markets: Content Management, CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Pegasystems Key Enterprise and Cloud Applications
Pega CRM Suite, Pega Platform,
Pegasystems Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Pegasystems Revenue Breakdown By Type, $M:
Pegasystems Enterprise Applications Revenues By Functional Markets, $M:
Pegasystems Enterprise Applications Revenues By Verticals, $M:
Pegasystems Revenues By Region, $M
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Pegasystems Direct vs Indirect sales
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Pegasystems Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Pegasystems Customers
No. of Pegasystems Customers: 3500
No. of Pegasystems Enterprise Applications Customers: 3500
No. of Pegasystems Cloud Customers: x
No. of Pegasystems Cloud Subscribers: x
With over 3,500 global customers spanning various industries, including banking, telecommunications, healthcare, and automotive, Pega continues to drive transformations in sales, marketing, customer service, and operations. Leading brands such as HSBC, SiriusXM, VodafoneZiggo, and GE Healthcare rely on Pega's AI-powered solutions to deliver exceptional customer experiences and drive business growth.
Pegasystems Market Opportunities, M&A and Geo Expansions
In May 2023 Pegasystems unveiled its latest breakthrough, Pega GenAI, as part of the Pega Infinity '23 suite. This innovative addition empowers organizations to harness the power of generative AI for accelerated application development and workflow automation.
With Pega GenAI, users simply provide input regarding the application they intend to build, such as loan processing requirements, and leverage insights generated by the AI model, potentially sourced from platforms like OpenAI. The platform then automatically generates relevant workflows, data models, user interfaces, and more, streamlining the development process significantly.
These AI-powered capabilities are seamlessly integrated into Pega's model-driven architecture, enabling low-code developers to swiftly configure and customize suggested starting points to meet specific business needs.
Pega is well-positioned to capitalize on significant market opportunities driven by the adoption of cloud, IoT, AI, and ML technologies. As organizations increasingly embrace digital transformation to stay competitive, Pega's innovative solutions offer a compelling value proposition. With expansion opportunities in new regions and verticals, coupled with its relentless focus on innovation, Pega is poised for continued growth and success.
Pegasystems Risks and Challenges
Despite its strong market position, Pega faces risks stemming from internal and external factors, including competition, market volatility, and evolving customer preferences. Additionally, the shift toward cloud-based subscription models presents challenges in terms of resource allocation and organizational scalability. However, Pega's proactive approach to risk management and its focus on delivering value to customers mitigate these challenges to a large extent.
Pegasystems Ecosystem, Partners, Resellers and SI
In June 2023 - Pegasystems revealed the availability of its cloud solutions as managed as-a-service offerings, now accessible via Google Cloud. This strategic collaboration between Pegasystems and Google Cloud presents a host of benefits for users, including access to a highly scalable and secure cloud infrastructure coupled with AI-driven decision models for workflow automation.
The integration of Pega's industry-leading cloud technology with Google Cloud empowers users to leverage a multitude of innovative applications seamlessly.
Pega Cloud's availability on the Google Marketplace simplifies the procurement and billing processes for users, offering a seamless experience. By offering its cloud solution through Google services, Pegasystems joins the ranks of a select few Software-as-a-Service (SaaS) providers adopting a multi-cloud approach.
This strategic decision not only enhances flexibility for customers in an evolving market landscape but also enables them to expand their market reach and meet compliance requirements across different regions. Embracing a multi-cloud strategy represents a best-of-breed approach to strategically aligning corporate technology landscapes with business objectives.
Pega's extensive ecosystem of technology integrations and partnerships with global systems integrators and consulting firms strengthens its market presence and amplifies its capabilities. Collaborations with industry leaders such as Accenture, Capgemini, and Infosys enable Pega to deliver end-to-end solutions tailored to meet diverse customer needs, driving mutual growth and success.
Pegasystems Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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