Serviceaide Strengths, Domain Expertise, and Key Differentiators
As a global provider of IT and business, AI-based service management solutions, Serviceaide's vision entails revolutionizing Service Management across various domains including IT, enterprise management, and customer support. Leveraging advancements in artificial intelligence, machine learning, and natural language processing, the company strives to enhance productivity, enable self-service capabilities, and elevate customer satisfaction levels.
Serviceaide Recent Developments
In June 2023, Serviceaide unveiled Luma Virtual Agent 3.0, a groundbreaking enhancement that integrates a digital Tier One agent seamlessly into the ChangeGear platform. Luma 3.0 introduces a novel graphical interface to showcase the advanced capabilities of Generative AI and Hyperautomation, streamlining setup processes and alleviating constraints previously associated with legacy Virtual Agents.
In January 2023, Serviceaide introduced its winter product line update, the Kruger release, featuring significant advancements in technology integration and feature enhancements across its ITSM and ESM platforms: ChangeGear, Point Of Business, and Intelligent Service Management. Additionally, the release includes the new Luma mobile App, aimed at enhancing service, support, and digital interactions by providing expedited issue resolution and an elevated self-service experience. This update aids companies in optimizing help desk efficiency, enhancing end-user productivity, and addressing workforce challenges commonly encountered by service and support organizations, such as labor shortages, retention issues, and training requirements.
In May 2022, Serviceaide introduced Asset Discovery Expert (ADE), an advanced, lightweight, agentless software solution designed to offer immediate visibility and comprehensive control over all technology assets within networks. ADE serves to assist IT organizations in mitigating costs and risks linked to security management, compliance, and change management processes.
Serviceaide Mergers and Acquisitions (M&A) Activities
In August 2021, Serviceaide completed the acquisition of SunView Software, a prominent provider of IT Service Management (ITSM) software solutions. Renowned for its Fortune 1000 clientele worldwide, SunView collaborates with enterprises to cultivate intelligent and agile IT service ecosystems, fostering enhanced employee engagement, heightened productivity, and elevated customer satisfaction levels. The integration of both entities enables organizations to streamline and automate various service and support operations through an expanded portfolio of products and services.
Serviceaide Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Serviceaide applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Serviceaide and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ChangeGear, Luma Virtual Agent, Luma Knowledge customers.
Serviceaide Overview
1762 Technology Drive, Suite 116
San Jose, 95110, CA, United States
1 650-206-8988
https://www.serviceaide.com/
Ownership: - x
Number of Employees: 150
Functional Markets: ITSM,
Key Verticals: Banking and Financial Services, Communications, Real Estate, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Leisure and Recreation, Hospitality, Manufacturing, Professional Services, Retail, Utilities,
Serviceaide Key Enterprise and Cloud Applications
ChangeGear, Luma Virtual Agent, Luma Knowledge
Serviceaide Revenues, $M:
Type/Year | 2022 | 2023 | YoY Growth, % |
---|---|---|---|
Total Revenues, $M | Subscribe | Subscribe | Subscribe |
Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Serviceaide Revenue Breakdown By Type, $M:
Serviceaide Enterprise Applications Revenues By Functional Markets, $M:
Serviceaide Enterprise Applications Revenues By Verticals, $M:
Serviceaide Revenues By Region, $M
Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
---|---|---|---|---|
Americas | Subscribe | Subscribe | Subscribe | Subscribe |
EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
APAC | Subscribe | Subscribe | Subscribe | Subscribe |
Total | Subscribe | Subscribe | Subscribe | Subscribe |
Serviceaide Direct vs Indirect sales
Region | Direct Sales | Indirect Sales | Total |
---|---|---|---|
Type % | Subscribe | Subscribe | Subscribe |
Revenues, $M | Subscribe | Subscribe | Subscribe |
Serviceaide Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Serviceaide Customers
No. of Serviceaide Customers: 2000
No. of Serviceaide Enterprise Applications Customers: x
No. of Serviceaide Cloud Customers: x
No. of Serviceaide Cloud Subscribers: x
Serviceaide's success is exemplified by its expansive clientele, encompassing over 2000 organizations spanning diverse sectors and enterprise scales across more than 40 countries. Its clientele represents a broad spectrum of industries, including but not limited to education, energy and utilities, financial services, government, and healthcare.
Serviceaide Market Opportunities, M&A and Geo Expansions
Following the appointment of Tim Short as Chief Revenue Officer in 2023 and Randall Tidwell as Chief Financial Officer earlier in the same year, the company observed an expedited growth trajectory across both established and emerging markets.
Serviceaide Risks and Challenges
The potential for unfamiliar market dynamics, regulatory challenges, and cultural differences that could impact the company's operations and success in those regions poses a risk and challenge for the company in entering new geographical areas.
Serviceaide Ecosystem, Partners, Resellers and SI
In May 2022, Serviceaide opened a new office in Munich, Germany, to support the increasing interest and adoption of its ChangeGear ITSM platform and AI-powered Luma Virtual Agent solution in the region. Additionally, the company is strengthening partnerships with leading IT service management and software solutions companies in Germany.
With the launch of Asset Discovery Expert, Service Automation 2.0, and the Luma Virtual Agent Mobile App in 2022, the company grew its presence in Europe and Latin America.
Approximately half of Serviceaide's revenue is derived from a diversified portfolio of sources, including revenue streams from resellers and service partners, as well as from business process outsourcing and IT outsourcing partnerships.
Serviceaide collaborates with an esteemed roster of Technology Partners, including Alibaba Cloud, Amazon Web Services, FNT, Google Cloud, Jira Software, Microsoft, Netop, NetUtils, Slack, SAP, Chi, and Tripwire. Additionally, its network comprises Resellers & Managed Service Providers (MSPs) such as ABS Tecnologia, Almaden, DC Holdings, Entiis, IT Business Solutions, Kalendae, NPO Sistemas, Sigma Software Distribution, and Tecnocomp, among others.
Serviceaide Cloud Infrastructure Insights
Subscribe to read more about:
- Serviceaide Public Cloud and Infrastructure (IaaS)
- Serviceaide Platform (PaaS)
- Serviceaide Application Delivery
- Serviceaide Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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