ServicePower Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

986 ServicePower

ServicePower Strengths, Domain Expertise, and Key Differentiators

ServicePower's provides field service organizations with innovative, effective mobile workforce management solutions to help them lower costs while providing the best customer service possible and influencing the changing technological landscape.

On-boarding and credentialing are part of a unified end-to-end solution called ServiceISP, offering third-party contractor management with process visibility. In addition to onboarding and credentialing, ServiceISP offers claims and dispatch solutions, allowing for criteria-based scheduling, monitoring and compliance, real-time status updates, web-based filing, claims adjudication and payments.

ServicePower Recent Developments

ServicePower's integration of Artificial Intelligence (AI) into their software marks a significant leap toward innovation in field service management. By harnessing AI capabilities, ServicePower aims to revolutionize operational efficiency, predictive maintenance, and resource optimization for their clients. This incorporation of AI technology enhances their software's capabilities, enabling intelligent decision-making, real-time data analysis, and proactive service resolutions. By leveraging AI-driven insights, ServicePower empowers businesses to anticipate service needs, streamline workflows, and deliver exceptional customer experiences, positioning themselves as trailblazers in the field service management landscape.

In February 2021, ServicePower launched a new insurance-focused solution suite called ServiceP&C. The Company’s customer base includes four of the top ten property & casualty (P&C) insurance providers in North America and has a global presence across three segments of insurance including: P&C, third-party administration, and home/extended warranty.

ServicePower Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying ServicePower applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of ServicePower and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified ServiceOperations, customers.

ServicePower Overview

8180 Greensboro Drive, Suite 600

McLean, VA, 22102, United States

1 703-287 8900

https://www.servicepower.com/


Ownership: - x

Number of Employees: 180

Functional Markets: ERP Services and Operations,

Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Professional Services, Retail,

ServicePower Key Enterprise and Cloud Applications

ServiceOperations,

ServicePower Revenues, $M:

Type/Year20222023YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

ServicePower Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareS&MSaaSPaaSIaaSOtherTotal
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

ServicePower Revenues By Region, $M

Region% of Total Revenues2023 Total Revenues, $M2023 Enterprise Applications Revenues, $M2023 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

ServicePower Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

ServicePower Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified ServicePower Customers


No. of ServicePower Customers: 150

No. of ServicePower Enterprise Applications Customers: x

No. of ServicePower Cloud Customers: x

No. of ServicePower Cloud Subscribers: 100000


ServicePower boasts a robust clientele in Europe, featuring prominent names such as MediaMarkt Saturn, Lenovo, Omega Home Care, American Auto Shield, ProtectAll, ASSA ABLOY, AIG, Baxi, Electrolux, CostCo, Castelan Group, Northern Ireland Electricity Networks, Sector Alarm, Siemens, and other renowned consumer electronics retailers. This prestigious roster of European customers signifies ServicePower's successful penetration and strong presence in various industry verticals. Their association with leading brands in the consumer electronics and service sectors underscores ServicePower's credibility and potential for providing tailored solutions to meet diverse customer needs within the European market.

During 2018 ServicePower added early 20 new customers including leading global appliance, electronics, home warranty, and third-party administrator organizations and national field service providers. Among ServicePower customers are Bradford White Corporation, Community Surgical Supply, Repair Alliance, Domestic Appliance Guard, GE Appliances, ADT, Johnson Controls, John Lewis Partnership, Electrolux, Mitsubishi, LG, BSH and AIG Warranty.

ServicePower Market Opportunities, M&A and Geo Expansions

In February 2023, ServicePower welcomed Tom Buiocchi to its Board of Directors. Buiocchi's addition aligns with ServicePower's strategic drive to accelerate growth. With over 35 years of expertise in successful technology-driven growth initiatives, gleaned from top-tier technology firms, Buiocchi's appointment presents a valuable opportunity for ServicePower. His seasoned experience could potentially steer the company toward innovative strategies, fostering enhanced growth prospects and competitive positioning within the industry

In May 2022, ServicePower unveiled its entry into the French Market. This expansion marks a significant step in the company's European growth strategy. ServicePower aims to assist retail, insurance, consumer electronics, and home service companies in delivering customized, high-quality customer experiences while concurrently optimizing operational efficiencies. The move into the French Market presents an opportunity for ServicePower to leverage its expertise and capitalize on the demand for tailored service solutions in various sectors, fostering potential growth and market penetration in Europe.

ServicePower Risks and Challenges

As ServicePower launches operations in France and pursues ambitious growth, there's a potential risk associated with the heavy reliance on past accolades, like being named a five-time Visionary in Gartner's Field Service Management Magic Quadrant. While their client portfolio boasts globally recognized brands, relying solely on past achievements may pose a risk in a dynamic market. The challenge lies in ensuring continuous innovation and differentiation to sustain leadership in the field service transformation landscape and attract new clients in a competitive market like Europe.

ServicePower Ecosystem, Partners, Resellers and SI

In September 2022, ServicePower and PlusOne Solutions, specializing in independent contractor compliance, unveiled a strategic partnership. This alliance aims to support field service organizations in enhancing risk management and ensuring compliance. The collaboration facilitates efficient handling of various compliance aspects, including background checks, TIN verification, Certificate of Insurance management, and license tracking. By integrating these capabilities, the partnership offers a streamlined solution for large networks of field service contractors and vendors, enabling them to operate more effectively within regulatory frameworks while reducing operational risks.

In June 2021, ServicePower and PwC Enterprise Advisory BV (PwC Belgium), part of the PwC network of firms providing assurance, advisory, and tax services, formed a partnership to deliver a joint field service management offering to manufacturing organizations across Europe.

ServicePower has a partnership with companies such as Cognito iQ, Home Smart Limited, Sightcall, BC Consulting, Fixt Inc, Ayla Networks, NextHelm, and others.

ServicePower Cloud Infrastructure Insights

Subscribe to read more about:

  • ServicePower Public Cloud and Infrastructure (IaaS)
  • ServicePower Platform (PaaS)
  • ServicePower Application Delivery
  • ServicePower Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).


For additional information on our methodologies, here's the link:

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