Sharpen Technologies Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Sharpen Technologies Strengths, Domain Expertise, and Key Differentiators

Sharpen stands as an enterprise-centric contact center platform, strategically collaborating with established market leaders and forward-thinking entities to bring about transformative customer experiences. The platform's emphasis on clarity, transparency, and focus facilitates seamless communication for agents, resulting in genuinely exceptional customer experiences in every interaction.

At its core, Sharpen embarked on a singular mission: to alleviate the challenges of interacting with customer service. In pursuit of this goal, they engineered agent-centric software that streamlines millions of connections with contact centers globally. This dedication to simplifying and enhancing the customer service experience reflects Sharpen's commitment to delivering solutions that prioritize efficiency and customer satisfaction.

Sharpen Technologies Recent Developments

In June 2022, SharpenCX launched the first holistic AI platform in the CCaaS/UCaaS industry. The AI platform provides customers with incredible flexibility to build bots that are easily implemented through low code/no code by SharpenCX or its partner community. Sharpen’s AI tools create a 360-degree experience for call centers by: →Precision-routing customers to the right agent before they hit the queue; →Monitoring interactions live on the call, and suggesting coaching moments for supervisors; →Providing historical data analysis on interactions and presenting trending data for management at key moments.

Sharpen Technologies Mergers and Acquisitions (M&A) Activities

In October 2023, SharpenCX strategically leveraged the investment funding previously secured from Teleo Capital to execute a merger with Plum Voice, a distinguished leader in AI-powered voice-based customer interaction technology. This calculated move significantly enhances Sharpen's advancement in shaping the Contact Center of Tomorrow. Through this synergistic merger, Sharpen is poised to access Plum Voice's innovative technology platform, amplifying its capabilities in interactive voice response (IVR) and conversational AI. This strategic alignment empowers businesses to communicate in a manner that is not only efficient and responsive but also maintains control and compliance standards. The merger positions SharpenCX at the forefront of pioneering solutions for the evolving landscape of customer interactions.

In May 2023, SharpenCX successfully acquired Webtext, a comprehensive omnichannel messaging solution. This strategic acquisition aligns with Sharpen's mission to empower exceptional agent and customer experiences within on-premises contact centers. It facilitates a swift digital transformation by supporting messaging, webchat, and social channels, further reinforcing SharpenCX's commitment to advancing innovative solutions for enhanced customer engagement.

Sharpen Technologies Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Sharpen Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Sharpen Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified SharpenCX customers.

Sharpen Technologies Key Enterprise and Cloud Applications

SharpenCX

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Sharpen Technologies Direct vs Indirect sales

Sharpen Technologies Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Sharpen Technologies Customers

No. of Sharpen Technologies Customers: 250

No. of Sharpen Technologies Enterprise Applications Customers: 250

No. of Sharpen Technologies Cloud Customers: x

No. of Sharpen Technologies Cloud Subscribers: 25000

Sharpen boasts a robust customer base exceeding 250 organizations. Noteworthy among Sharpen's clientele are industry leaders such as Polywood, Grace College, OnPeak, Dittoe Public Relations, Chromebattery, Druva, Dorel, and various other distinguished entities. This diverse and prominent list of customers underscores Sharpen's ability to cater to a broad spectrum of industries and organizations, highlighting its position as a trusted partner for businesses across different sectors.

Sharpen Technologies Market Opportunities, M&A and Geo Expansions

In December 2022, SharpenCX successfully secured a strategic investment from TELEO Capital, a private equity firm specializing in opportunities within software and technology companies. This infusion of new capital is poised to significantly accelerate SharpenCX's ongoing mission to empower contact centers, enabling them to provide exceptional experiences for both agents and customers. The investment solidifies SharpenCX's position as it continues to advance its capabilities and commitment to transforming the landscape of contact center experiences.

Sharpen Technologies Risks and Challenges

The Contact Center market is experiencing significant growth, marked by robust emerging trends. The landscape, however, is characterized by intense competition as players vie for market share and strive to distinguish themselves within this dynamic and expanding sector.

Sharpen Technologies Ecosystem, Partners, Resellers and SI

In May 2022, SharpenCX unveiled its latest Partner Program, designed to present a comprehensive portfolio geared towards optimizing opportunities and fostering accelerated growth. This strategic initiative equips partners with a robust framework, empowering them to harness increased business prospects and propel their growth within the industry. The Partner Program underscores SharpenCX's commitment to establishing mutually beneficial relationships and supporting the success of its partners through a structured and empowering framework.

Sharpen Technologies Cloud Infrastructure Insights

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• Sharpen Technologies Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: