Symphony RetailAI Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

Symphony RetailAI Strengths, Domain Expertise, and Key Differentiators

Symphony RetailAI, established in January 2018 through the integration of Symphony GOLD and Symphony EYC, has quickly positioned itself as a leader in providing decision platforms and software solutions. These solutions are meticulously crafted to address the complex challenges faced by FMCG manufacturers and retailers, spanning supply chain management, customer insights, marketing, financial operations, and merchandising. Symphony RetailAI is poised to revolutionize the FMCG and retail industries with its advanced AI solutions. With its unparalleled domain expertise, robust product portfolio, and cutting-edge AI/ML capabilities, the company is well-positioned to drive profitable revenue growth for its clients and usher in a new era of innovation in the sector.

Symphony RetailAI Recent Developments

SymphonyAI's recent announcement regarding its projected revenue run rate for 2023 is nothing short of remarkable. With an anticipated approach of $500 million, the company is set to redefine the benchmarks for success in the enterprise AI SaaS domain. This acceleration in revenue growth underscores SymphonyAI's unwavering commitment to its strategic vision and its ability to capitalize on the burgeoning demand for AI-driven solutions across various industries. The company's strategic focus on predictive and generative AI has proven to be a winning formula. By harnessing the power of advanced AI algorithms, SymphonyAI has effectively transformed workflows and empowered enterprises to unlock unprecedented insights. This approach has not only propelled revenue growth but has also cemented SymphonyAI's position as a trailblazer in the realm of enterprise AI.

SymphonyAI's launch of the Sensa Investigation Hub marks a pivotal moment in the fight against financial crime. With its focus on predictive and generative AI technologies, the platform heralds a new era of efficiency and effectiveness in investigation and case management. This groundbreaking solution underscores SymphonyAI's commitment to pushing the boundaries of what's possible in the realm of AI-driven financial services.

In 2023, SymphonyAI Industrial unveiled its latest innovation Enterprise Management (EM). This web-based application management solution integrates seamlessly with the company's AI-embedded MOM 360 manufacturing operations platform, promising to revolutionize how industrial enterprises manage their operations.

Symphony RetailAI, a provider of integrated AI-powered marketing, merchandising and supply chain solutions for FMCG retailers and manufacturers, announced significant SaaS revenue momentum in 2020 and that it is laying the groundwork for continued growth into 2021. Following considerable uplifts in both SaaS and perpetual license revenue from the prior year, Symphony RetailAI is focusing on acceleration of its go-to-market capabilities with the appointment of two new executive team members who will report into its newly named Chief Revenue Officer. Symphony RetailAI realized total revenue growth of 19% in Q4 2020 compared to Q4 2019. The company’s growth for 2020 yielded a SaaS revenue increase of 65% and perpetual license revenue growth of 76% when compared to 2019. Further, the company expanded transformation initiatives with existing and new industry leaders including Intermarché, Smart & Final, Dagrofa, Buy-Low, Rossman, Magnum Cash & Carry, Globus and SPAR Saudi Arabia, as well as CPG manufacturers like Mars, PepsiCo and ABInBev in 2020. Increases in license revenue rounded out a year of profitable growth for the company during a challenging year for many software vendors.

Symphony RetailAI launched Symphony RetailAI Shelf Intelligence, a software solution that empowers retailers to quickly and easily design more engaging and profitable store layouts, and ensure that planogram compliance improves on-shelf availability, store inventory accuracy, promotion execution, and product performance. Symphony RetailAI Shelf Intelligence has partnered with ReTech Labs, a provider in technology innovation, focusing on building brands and transforming physical stores into the efficient and automated stores of the future.

Symphony RetailAI Mergers and Acquisitions (M&A) Activities

In 2023, SymphonyAI, a prominent player in high-value enterprise AI SaaS solutions, announced its acquisition of 1010data, a revered technology platform provider renowned for its prowess in decision science, data management, and analytics. This acquisition is poised to reshape the landscape of enterprise AI, bringing together SymphonyAI's cutting-edge expertise in AI-powered solutions with 1010data's extensive portfolio, market reach, and brand recognition. The synergy between these two industry leaders holds profound implications for businesses across various sectors, offering them unparalleled opportunities for growth, agility, and competitive advantage.

Symphony RetailAI acquired of ReTech Labs, a global SaaS provider of real-time image capture and recognition technology. Through ReTech’s solutions, retailers and CPG teams can manage on-shelf availability, eliminate out-of-stock issues and distribution voids, and ensure the compliance and execution of planograms, pricing and promotions.

In January 2018, Symphony RetailAI strengthened its formation, incorporating Symphony GOLD and Symphony EYC into the new company as divisions. Symphony RetailAI is a provider of Artificial Intelligence-enabled decision platforms, solutions, and insights that drive measurable growth for the world's leading FMCG retailers and CPG manufacturers.

Symphony RetailAI's Retail Solutions Division, formerly Symphony GOLD, provides software solutions for personalized marketing, merchandising and category management, retail operations, and supply chain planning and replenishment. The Customer Intelligence Division, formerly known as Symphony EYC, focuses on solutions for customer-centric insights, category insights, promotions and personalized, omnichannel customer interaction.

Symphony RetailAI Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Symphony RetailAI applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Symphony RetailAI and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Symphony Retail Cloud, customers.

Symphony RetailAI Key Enterprise and Cloud Applications

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Symphony RetailAI Direct vs Indirect sales

Symphony RetailAI Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Symphony RetailAI Customers

No. of Symphony RetailAI Customers: 1600

No. of Symphony RetailAI Enterprise Applications Customers: 1600

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Symphony RetailAI also holds a deep understanding of 175 million households from $160 billion of grocery retail, and its solutions provide more than 275 million personalized, high-precision targeted offers every month. Among its customer are MDI, an Alex Lee Company, Albert Czech Republic, Magnum Cash & Carry, Tavria-V, Chip Mong, Simply Market, Laboratoires Urgo Healthcare, Manor AG, Intermarch, Beiersdorf, Leroy Merlin Russia, Dollar Express, Longo's Brothers Fruit Markets, Kum & Go, CHU Nantes (France), Marjane (Morocco), Seicomart, Midlands Co-operative, Aunt Bessie's, Union Primeurs Laurance, Mercator, Sequoia, Poliv, Univerexport, Bruneau, Molson Coors Europe, Denn's Biomarket, Heinen's and many others.In addition, its solutions are used to help manage an estimated nine billion SKUs across more than 250,000 stores, support the dispatch of over 1 million warehouse orders each day, and the creation of more than 50 million planograms every year.

Symphony RetailAI expanded transformation initiatives with existing and new industry leaders including Intermarché, Smart & Final, Dagrofa, Buy-Low, Rossman, Magnum Cash & Carry, Globus and SPAR Saudi Arabia, as well as CPG manufacturers like Mars, PepsiCo and ABInBev in 2020.

In March 2020, BTC implemented Symphony RetailAI Warehouse Management. A major Slovenian third-party logistics provider, BTC, offers logistics services for the likes of leading gasoline retailer, Petrol, as well as well-known CPG manufacturers in the region Atlantic, Dr.Oetker, Bayersdorf, Zito, Pernod Ricard and more. In an effort to support its modernization and growing operations, BTC turned to Symphony RetailAI for warehouse management and Android-based voice solutions.

Carrefour France made investments to optimize its supply chain operations by deploying Symphony RetailAI's warehouse replenishment, inventory flow optimization, and supply chain insights solutions. This most recent agreement is part of an on-going strategic collaboration between Symphony RetailAI and Carrefour. In the past year, the company added more than 125 new customers, expanded and renewed relationships with over 100 current clients, and opened extra offices in India and the UK to support the rapid growth.

Symphony RetailAI Market Opportunities, M&A and Geo Expansions

Summit Apex represents a quantum leap forward in the realm of ITSM/ESM, offering organizations a transformative platform to turbocharge productivity, simplify work, and create delightful experiences for end users, IT teams, and executives. By harnessing the power of AI, embracing innovation, and seizing market opportunities, Summit Apex empowers organizations to navigate the complexities of digital transformation with confidence and agility. As the IT industry continues to evolve, Summit Apex stands poised to lead the charge toward a future defined by innovation, efficiency, and unparalleled user experiences.

At the forefront of this innovation is SymphonyAI's Sensa-NetReveal division, unveiling what it asserts as the pioneer financial crime detection solution powered by generative AI. The Sensa Copilot system isn't just another tool; it's an AI assistant designed to streamline the intricate process of financial crime investigation. By autonomously gathering, organizing, and summarizing financial and third-party data, Sensa Copilot aims to elevate investigator productivity by a staggering 70%.

In June 2021, Symphony RetailAI named Cheryl Sullivan to the newly created position of Chief Product Officer. Under Sullivan’s leadership, the company will combine its product management and marketing teams, as she works to develop an integrated product and marketing strategy across the organization.

Symphony RetailAI made a global strategic alliance with Zebra Technologies, an innovator at the edge of the enterprise with solutions that enable businesses to gain a performance edge. The goal is to offer retailers, manufacturers, and logistics firms a complete solution to increase operational warehouse and back-office productivity.

Symphony RetailAI Risks and Challenges

SymphonyAI's appointment of Jim Emerich as CFO marks a significant milestone in its journey towards becoming a preeminent player in the enterprise AI space. With Emerich's leadership at the helm of finance operations, SymphonyAI is poised to accelerate its growth trajectory, capitalize on emerging market opportunities, and navigate the complexities of the AI landscape with confidence and resilience. As SymphonyAI continues to chart its course towards innovation and excellence, Emerich's strategic guidance will be instrumental in driving sustained value creation and market leadership in the dynamic world of enterprise AI.

In January 2020, Symphony RetailAI appointed Chris Koziol as CEO and a member of the company’s board of directors. Dr. Pallab Chatterjee, who previously served as CEO, has retired after a long career in technology, including several years at Symphony Technology Group.

Symphony EYC is taking the vertically integrated concept further by delivering an extended product portfolio to customers in retail, distribution and other verticals. The issue is whether the approach is going to resonate with the target audience primarily in the retail vertical. Another question has to do with its owner Symphony's grand vision for some of its recently acquired assets and if it will combine them to drive the economy of scale.

Meanwhile, Symphony EYC has embarked on a new initiative combining Big Data analytics with its software that presumably is going to run on the Exadata platform from Oracle. Though these experiments have not set the retail vertical on fire, it's just a matter of time before these ingredients trigger the combustion needed to get the company moving again.

Symphony RetailAI Ecosystem, Partners, Resellers and SI

In 2023, a partnership between SymphonyAI and Oracle represents a watershed moment for the retail industry, signaling a paradigm shift in how retailers harness technology to drive value and innovation. As AI continues to reshape the retail landscape, SymphonyAI and Oracle stand at the forefront of this transformation, empowering retailers to unlock new possibilities and chart a course toward a brighter, more efficient future.

The collaboration between SymphonyAI and Microsoft Azure OpenAI Service represents a paradigm shift in the retail industry, where AI-driven insights and ecosystem partnerships drive innovation and competitiveness. By harnessing the power of predictive and generative AI, retailers can unlock new opportunities, optimize operations, and deliver personalized experiences that resonate with modern consumers. As the retail landscape continues to evolve, strategic alliances and ecosystem integrations will be instrumental in shaping the future of retail technology.

In 2023, SymphonyAI collaborated with Emircom, a prominent provider of information and communications technology solutions in the UAE and Saudi Arabia. This strategic alliance marks a significant milestone in the realm of artificial intelligence-driven enterprise solutions, promising to revolutionize the way businesses across the Middle East leverage advanced technologies for transformative growth.

EY US and SymphonyAI's recent collaboration marks a significant milestone in the realm of AI-driven solutions, particularly targeting financial crime prevention and regulatory compliance. The integration of EY US' deep business acumen and SymphonyAI's cutting-edge AI SaaS platforms promises to revolutionize how organizations tackle the growing threat of financial fraud and regulatory non-compliance. With fraudsters continuously refining their tactics, the need for advanced technologies capable of detecting and mitigating risks in real time has never been more critical.

Symphony RetailAI's channel partners include: 110 Data, Acosta, Anderson Research, Axiante, BS2, Business Solutions Adiser, Campura Triangulum Corporation, Category and Trade Company, Catman Solution and many others.

Symphony RetailAI Cloud Infrastructure Insights

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• Symphony RetailAI Public Cloud and Infrastructure (IaaS)
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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

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