TOPdesk Named Top-Tier Software Vendor by APPS RUN THE WORLD in the APPS and CLOUD TOP 500 Market Report

TOPdesk Strengths, Domain Expertise, and Key Differentiators

In the realm of service management software, TOPdesk stands out for its distinct strengths, setting it apart as a frontrunner in the industry. Their commitment to delivering user-friendly and cost-effective solutions has redefined how service organizations streamline their processes.

Their domain expertise is evident through partnerships securing over 23% of UK universities, signifying trust and credibility in the academic sector. This signifies their deep understanding of sector-specific needs, further solidifying their position in specialized markets.

TOPdesk's product portfolio showcases a comprehensive suite of tools tailored to meet diverse service management requirements. The integration of Ebbot's conversational AI expertise augments their service management tools, aiming to streamline operations and deliver personalized customer experiences. Leveraging AI and ML, TOPdesk is on a trajectory to refine service delivery through intelligent automation, predictive analytics, and personalized customer interactions.

TOPdesk Recent Developments

In December 2023, TOPdesk successfully secured approximately €200 million from CVC Growth Funds. This strategic investment, marking the company's foray into external capital, aligns with their vision of sustained growth and market expansion. The infusion of funds by CVC is poised to fortify TOPdesk's capabilities while preserving its unique organizational culture, a crucial aspect in their evolution.

TOPdesk's global expansion included the establishment of a new office in Melbourne, Australia, bolstering its international reach across 11 countries. Additionally, TOPdesk Germany's relocation of its Kaiserslautern offices to Carl-Euler-Straße 8 underscores a dedicated commitment to the region, emphasizing a strategic move toward a purpose-designed workspace near the university and innovation center. This relocation aims to cultivate a dynamic work environment, fostering improved collaboration and productivity to better cater to customer needs.

TOPdesk Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying TOPdesk applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of TOPdesk and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified TOPdesk ITSM software customers.

TOPdesk Key Enterprise and Cloud Applications

TOPdesk ITSM software

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TOPdesk Direct vs Indirect sales

TOPdesk Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified TOPdesk Customers

No. of TOPdesk Customers: 5268

No. of TOPdesk Enterprise Applications Customers: 5268

No. of TOPdesk Cloud Customers: x

No. of TOPdesk Cloud Subscribers: 21 million

TOPdesk's extensive customer base, boasting 21 million active users on SaaS, represents a diverse array of industries, encompassing governmental bodies, educational institutions, and businesses globally. Serving over 5000 companies worldwide, including prominent entities such as the elis, Noorderpoort, Welsh Government, CALOR, University of St Andrews, and University of Edinburgh, TOPdesk has established credibility and trust within the market.

TOPdesk Market Opportunities, M&A and Geo Expansions

TOPdesk's strategic collaborations and global expansions have marked significant milestones in their pursuit of enhanced service management solutions. Partnering with Sensorla in April 2019 signified their concerted effort to extend their reach into Asia, offering tailored IT Service Management (ITSM) and Facilities Management (FM) software solutions adapted to regional needs.

The appointment of Ebbot as TOPdesk's inaugural Gold Partner stands as a testament to their commitment to innovation in service management. This collaboration, leveraging Ebbot's expertise in conversational AI, aims to refine service delivery and personalize customer experiences within the TOPdesk platform.

The establishment of a new office in Melbourne, Australia, and the strategic relocation of TOPdesk Germany's offices reflect a deliberate effort to expand their presence in key regions. The move to purpose-designed workspaces emphasizes their commitment to fostering dynamic environments conducive to collaboration and innovation. These strategic maneuvers bolster their ability to cater to localized needs while enhancing their global presence.

TOPdesk Risks and Challenges

In the realm of service management, companies like TOPdesk are at the forefront of innovation and strategic collaborations, aiming to redefine service delivery. However, challenges, including internal risks related to technological integration, external competition, and go-to-market complexities in diverse regions, demand astute strategies for sustained growth and success in this evolving landscape.

TOPdesk Ecosystem, Partners, Resellers and SI

With a presence in 45 countries and a network spanning 14 offices worldwide, including pivotal locations in the Netherlands, UK, Brazil, Germany, and the USA, TOPdesk strategically utilizes these partnerships to amplify its global reach and broaden its spectrum of service offerings.

In March 2023, TOPdesk appointed a fresh Business Management Team, composed of internal talents, to drive long-term strategy and service enhancements for TOPdesk Nederland. Embracing an agile structure and a focus on customer intimacy and data-driven approaches, this team aims to fortify the company's position as a leading service management provider in the Netherlands under the guidance of Rik Prins, the director of TOPdesk Netherlands.

TOPdesk Cloud Infrastructure Insights

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• TOPdesk Public Cloud and Infrastructure (IaaS)
• TOPdesk Platform (PaaS)
• TOPdesk Application Delivery
• TOPdesk Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: