Uniphore Strengths, Domain Expertise, and Key Differentiators
Uniphore's strength lies in its comprehensive conversational automation platform, combining conversational AI, workflow automation, and RPA. The recent acquisitions have enriched its capabilities, enabling businesses to automate key interactions seamlessly. The incorporation of low code/no code platforms enhances the adaptability of Uniphore's solutions.
Uniphore Recent Developments
In June 2022, Uniphore marked a pivotal moment by making its U-Assist In-Call and U-Assist Aftercall premium applications available on Genesys AppFoundry. This strategic move positions Uniphore to capitalize on the increasing importance of conversations in delivering exceptional customer experiences. With real-time agent guidance and next-best-action capabilities, Uniphore's U-Assist In-Call stands out as a leading agent assist solution.
Uniphore Mergers and Acquisitions (M&A) Activities
Uniphore has been proactive in acquisitions and funding activities.In February 2023, Uniphore expanded its portfolio by acquiring Hexagone, a company that amalgamates voice, visual, and text-based data to derive AI-driven insights, particularly in understanding human behavior. This strategic acquisition reinforces Uniphore's commitment to incorporating behavioral science into its industry-leading X Platform. By integrating Hexagone's capabilities, Uniphore aims to enhance accuracy and empathy in resolving customer conversations and queries.
Uniphore has further strengthened its position in the conversational AI and automation space with the acquisition of Red Box, a leading open enterprise platform specializing in capturing voice, screen, and metadata from conversations. Red Box's proven expertise in real-time and post-call conversation capture aligns seamlessly with Uniphore's mission to derive maximum value from every interaction.
In April 2022, Uniphore acquired Colabo, a knowledge automation solution, amplifying its insights into contact centers. The Series E funding round in February 2022, raising $400 million, underscores Uniphore's growth trajectory, with plans to advance voice AI, computer vision, tonal emotion, and global business operations expansion.
In July 2021, the acquisition of Jacada bolstered Uniphore's capabilities in contact center automation, enhancing its low code/no code platform. The acquisition of Emotion Research Lab in January 2021 introduced advanced video and emotion AI capabilities, opening new avenues in customer experience, sales, marketing, and HR.
Uniphore Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Uniphore applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Uniphore and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Uniphore X Platform, Uniphore U-Analyze, Uniphore U-Self-Serve, Uniphore U-Trust, Uniphore U-Assist customers.
Uniphore Overview
1001 Page Mill Road Building 4, Suite 100-B
Palo Alto, CA, 94304, United States
1 650-352-5500
https://www.uniphore.com/
Ownership: - x
Number of Employees: 713
Functional Markets: Analytics and BI, Content Management, CRM,
Key Verticals: Banking and Financial Services, Communications, K12, Higher Education, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Media, Professional Services, Retail, Utilities,
Uniphore Key Enterprise and Cloud Applications
Uniphore X Platform, Uniphore U-Analyze, Uniphore U-Self-Serve, Uniphore U-Trust, Uniphore U-Assist
Uniphore Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Uniphore Revenue Breakdown By Type, $M:
Uniphore Enterprise Applications Revenues By Functional Markets, $M:
Uniphore Enterprise Applications Revenues By Verticals, $M:
Uniphore Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Uniphore Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Uniphore Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Uniphore Customers
No. of Uniphore Customers: 1500
No. of Uniphore Enterprise Applications Customers: x
No. of Uniphore Cloud Customers: x
No. of Uniphore Cloud Subscribers: x
Uniphore has secured significant deals with major telecom providers, insurance companies, and financial service organizations. Key customer contracts with CX providers like Tech Mahindra, NTT DATA, Sitel, Firstsource, and WNS highlight Uniphore's prominence.
Uniphore Market Opportunities, M&A and Geo Expansions
Uniphore is poised to capitalize on horizontal and vertical market opportunities, particularly in the realms of self-service and agent-assisted customer engagements. The ever-growing need for digital transformation aligns with Uniphore's capabilities, presenting opportunities for expansion in new regions.
Uniphore Risks and Challenges
The recent change in leadership within Uniphore raises the possibility of a shift in the company's strategy. This change should be monitored closely as it may influence Uniphore's direction in the market.
Uniphore Ecosystem, Partners, Resellers and SI
Uniphore's Unite App Alliance Partner Program, introduced in March 2022, is a strategic move to foster collaboration and cross-selling among Independent Software Vendors (ISVs). This initiative allows ISVs to actively shape the future of conversational AI, automation, and CX technology innovation, contributing to Uniphore's ecosystem expansion.
Uniphore Cloud Infrastructure Insights
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- Uniphore Public Cloud and Infrastructure (IaaS)
- Uniphore Platform (PaaS)
- Uniphore Application Delivery
- Uniphore Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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