Vonage, an Ericsson Company Strengths, Domain Expertise, and Key Differentiators
Vonage is revolutionizing the landscape of communication services by integrating Unified Communications, Contact Center, and Communications APIs into a unified portfolio. This strategic approach enables Vonage to offer fully customizable experiences for both customers and employees, setting them apart as pioneers in this domain.
By consolidating these diverse capabilities, Vonage emerges as a comprehensive solution provider, simplifying the communication needs of businesses. This integrated suite of services empowers businesses to create tailored, immersive, and secure experiences for their customers, leveraging a wide array of communication channels. Vonage's commitment to flexibility positions it as a leader in delivering personalized communication solutions tailored to the unique requirements of businesses worldwide.
Vonage, an Ericsson Company Recent Developments
In September 2021, Vonage debuted its AI Virtual Assistant as part of its unified communications offering, Vonage Business Communications (VBC). This innovative solution leverages natural language understanding and machine learning to deliver personalized self-service interactions for callers, marking a significant advancement in conversational AI technology within the realm of unified communications.
Building upon its momentum, in June 2020, Vonage introduced its Contact Center AI Virtual Assistant aimed at enhancing customer experiences and optimizing contact center operations. By enabling natural language interactions across voice and messaging channels, Vonage's Virtual Assistant stands out for its human-like conversational capabilities, avoiding the robotic tone often associated with similar technologies. Notably, it seamlessly integrates with popular platforms like Salesforce, expanding its accessibility and applicability across various business environments.
Furthermore, Vonage expanded its offerings in October 2019 with the launch of its Conversation API at Vonage Campus, its user and developer conference. This addition to the Vonage API Platform empowers developers and enterprises to craft personalized, real-time conversations across multiple communication channels, ensuring consistent engagement and context preservation.
Overall, Vonage's strategic investments in AI-driven conversational solutions underscore its commitment to delivering cutting-edge communication tools tailored to meet the evolving needs of businesses and customers alike.
Vonage, an Ericsson Company Mergers and Acquisitions (M&A) Activities
In November 2021, Ericsson announced a landmark agreement to acquire Vonage for $6.2 billion in cash, with the approval of Vonage's Board of Directors. This move underscores Ericsson's strategic focus on bolstering its cloud-based communications offerings and expanding its market reach.
Prior to this acquisition, Vonage has been actively strengthening its position in the industry through strategic acquisitions and technology investments. In October 2021, Vonage acquired Jumper.ai, a prominent player in omnichannel conversational commerce solutions, enriching its product portfolio and adding valuable expertise in this rapidly evolving field.
Moreover, Vonage's acquisition of Over.ai's conversational AI startup in August 2019 further augmented its technological capabilities and expanded its research and development team in Israel, demonstrating a commitment to innovation and talent acquisition.
Over the past six years, Vonage has undergone significant transformation, leveraging both organic growth and strategic acquisitions to build a comprehensive cloud communications platform. Notable acquisitions include Nexmo API Platform for programmable communications and NewVoiceMedia for cloud-based contact center solutions, highlighting Vonage's evolution into a leading provider of flexible and intelligent cloud communications solutions.
Vonage, an Ericsson Company Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Vonage, an Ericsson Company applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Vonage, an Ericsson Company and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Nexmo, The Vonage® API Platform, Vonage Enterprise, Vonage Business Cloud customers.
Vonage, an Ericsson Company Overview
23 Main Street
Holmdel, NJ, 7733, United States
1 732-528-2600
https://www.vonage.com/
Ownership: - STO: ERIC
Number of Employees: 2198
Functional Markets: Collaboration, CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Vonage, an Ericsson Company Key Enterprise and Cloud Applications
Nexmo, The Vonage® API Platform, Vonage Enterprise, Vonage Business Cloud
Vonage, an Ericsson Company Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Vonage, an Ericsson Company Revenue Breakdown By Type, $M:
Vonage, an Ericsson Company Enterprise Applications Revenues By Functional Markets, $M:
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Vonage, an Ericsson Company Revenues By Region, $M
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Vonage, an Ericsson Company Direct vs Indirect sales
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Vonage, an Ericsson Company Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Vonage, an Ericsson Company Customers
No. of Vonage, an Ericsson Company Customers: 100000
No. of Vonage, an Ericsson Company Enterprise Applications Customers: 100000
No. of Vonage, an Ericsson Company Cloud Customers: x
No. of Vonage, an Ericsson Company Cloud Subscribers: x
Among Vonage's esteemed customers are CustomerDirect, MedXM, AllState, GateHouse Media, and Firefly. This diverse customer base underscores Vonage's ability to cater to various industries and regions, reflecting its widespread appeal and effectiveness across different sectors.
Vonage, an Ericsson Company Market Opportunities, M&A and Geo Expansions
Vonage is well-positioned to capitalize on market opportunities at both horizontal and vertical levels. Expansion into new regions and the integration of Cloud, IoT, AI, and ML technologies present avenues for growth. The launch of Vonage Contact Center for Service Cloud Voice in June 2021 underscores Vonage's commitment to enhancing customer experiences and agent efficiency. Moreover, initiatives like the Vonage Voyagers developer champions program and the Vonage Communications Services Platform demonstrate Vonage's dedication to fostering innovation and collaboration in the developer community.
Vonage, an Ericsson Company Risks and Challenges
While Vonage boasts a robust portfolio and a growing customer base, it faces internal and external risks, including market education and competition from established players. Educating developers and organizational leaders about Vonage's products and platform remains crucial for market expansion. Moreover, forging strategic partnerships with contact center technology companies, as seen with Cisco and Avaya, could unlock new market opportunities and mitigate competitive pressures.
Vonage, an Ericsson Company Ecosystem, Partners, Resellers and SI
Vonage's ecosystem partnerships play a pivotal role in driving digital transformation and enabling contextual and personalized experiences for business customers. Strategic collaborations with entities like Etisalat Digital in October 2021 exemplify Vonage's commitment to leveraging partnerships to expand its market reach and deliver value-added services. Additionally, initiatives like the Vonage App Center, launched in October 2019, highlight Vonage's efforts to foster innovation and flexibility through a robust ecosystem of partners and integrations.
Vonage, an Ericsson Company Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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