3CX Strengths, Domain Expertise, and Key Differentiators
As well as better collaboration and improved efficiency of employees, 3CX's VoIP PBX provides the features and tools you need to boost your customer service and support. The inbuilt call center software includes features such as interactive voice response (IVR), call recording, click to call, call routing, wallboard, queues and more.
Enhance the communication and workflow of call center agents and improve the customer experience. With advanced contact center features all included with the PRO Edition, there's no need for costly third-party add-ons or expansions.
3CX Recent Developments
In April 2020 3CX offered support to those dealing with COVID-19. The company has revealed that it will be offering the standard version of its software to all businesses, completely free, for 3 years. The offer was released in the wake of the coronavirus outbreak, which has forced governments to shut down everything from businesses to schools around the world. The 3CX brand hopes to support organizations in maintaining “business as usual,” with access to the communications software that they need for free.
The standard edition of the 3CX software will enable employees to work from home easily without interruption, what’s more, the free service is available immediately to anyone who needs it. 3CX is also working on a separate solution for schools, which allows teachers and students to stay connected for regular lessons.
3CX Mergers and Acquisitions (M&A) Activities
In August 2017, 3CX acquired Askozia, a German provider of the Asterisk-based IP telephone system AskoziaPBX. With more than 10.000 SMEs using Askozia, this acquisition fits perfectly within 3CX's global expansion strategy. Founded in 2013, Askozia evolved from a student project into an established organization with impressive Linux technology. Impressed by the technical skills and outstanding work of the Askozia team, 3CX has found an excellent opportunity to expand its market position in Germany but also integrate
Askozia's Linux technology into its product. Askozia customers and partners are ensured continuity and support through this transition. All Askozia customers will be offered a free 3CX license and Askozia partners will be onboarded as 3CX Partners. With the takeover of the Askozia team and their current premises, 3CX will also expand its presence in Hanover. Situated in the heart of Germany, being home of CeBIT as well as a domicile of many market-leading companies, Hanover is an excellent choice for 3CX to have its finger on the pulse of the German market.
3CX Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying 3CX applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of 3CX and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified 3CX PRO customers.
3CX Overview
Ownership: - Vista Equity Partners
Number of Employees: 200
Functional Markets: Collaboration, CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K722, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
3CX Key Enterprise and Cloud Applications
3CX PRO
3CX Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
3CX Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
3CX Enterprise Applications Revenues By Functional Markets, $M:
3CX Enterprise Applications Revenues By Verticals, $M:
3CX Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
3CX Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
3CX Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified 3CX Customers
No. of 3CX Customers: 600000
No. of 3CX Enterprise Applications Customers: 600000
No. of 3CX Cloud Customers: x
No. of 3CX Cloud Subscribers: 12000000
There are 600,000 businesses globally in more than 190 countries, across all industries, which use 3CX and are enjoying the benefits of reduced telephony costs, easy management as well as increased mobility, productivity and customer satisfaction.
Among its customers are, Willing Hotel, PWC, PickMe, Esselior, Best Western, MultiCidades, Quasar Gaming, Liga Stavok, 7 Mile Beach Resort, Video West, SII Group, Subtech Group, RápidoNet, VM Office, SAC Trucks, BandTec, Holiday Inn Express Velizy, Nikol, Raphael Hospital, Avignon Tourisme, Huntingdon Town Council, Monitor Administrators, UFCV, Voltex, Rixos Almaty Hotel, Rift Valley Services, ChipOne Exchange, UCM Uruguay, DUKA PC, United Insurance Company and many others.
3CX Market Opportunities, M&A and Geo Expansions
In January 2018, 3CX and Egypt-based UC Solutions have built a partnership which UC Solutions will become a 3CX Distributor for Egypt. Since its founding seven years ago, UC Solutions has quickly emerged as a leading IT vendor in Egypt. With a robust portfolio of cutting-edge solutions, a highly experienced technical team, and the ultimate goal of improving the business processes of its customers, UC Solutions was a clear choice to be added as a 3CX Distributor for Egypt.
3CX's Unified Communications solution is renowned throughout the industry as a cost-effective yet comprehensive all-in-one solution for any business looking to compete in the fast-paced business world today. Given the massive growth taking place in Egypt's economy today, the timing for this partnership couldn't be better to increase 3CX's footprint in this important market. Further, this partnership will enable existing and new 3CX partners to access local support thanks to UC Solution's highly qualified and fully certified team members.
3CX Risks and Challenges
Botnets, malware distribution, vishing, denial of service attacks, and toll fraud" as risks to organizations with gaps in their security. The problem isn't with the technology, though, it's with a "lack of understanding" that can lead to massive holes in protection. Awareness of any potential security risks ahead of time and know-how you can prevent them.
3CX Ecosystem, Partners, Resellers and SI
In October 2018 3CX, partnered with ERC becoming an official distributor of 3CX throughout the region. ERC operates as a national level distributor and provides technical training for numerous vendors.
Additionally, 3CX resellers in Ukraine now have access to another new distributor that can provide high-quality support and training to better cater to their customers needs. ERC's many years as one of the biggest names in IT distribution in the country makes it the ideal candidate to support Ukrainian resellers in effectively selling, deploying and maintaining their customer installations. The company also plans to hold training sessions for partners, having already held their first training event in September.
3CX maintains a strong global presence with twelve offices worldwide including the US, the UK, Germany, France, Japan, Russia, South Africa, Australia, Hong Kong, and more.
In 2018, 3CX opened its brand new office in Cyprus, Comparably, a leading workplace and compensation site, releases these rankings annually. Its rankings are based on data from secure and anonymous feedback from employees to a variety of workplace culture questions over the past year, ranging from office environment and compensation to leadership and work-life balance.
3CX Cloud Infrastructure Insights
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- 3CX Public Cloud and Infrastructure (IaaS)
- 3CX Platform (PaaS)
- 3CX Application Delivery
- 3CX Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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