Accela Among Cloud Top 500

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Accela Strengths, Domain Expertise, and Key Differentiators

Accela provides a market-leading platform of SaaS solutions that empower state and local governments to build thriving communities, attract and grow businesses, and protect citizens. More than 275 million citizens globally benefit from Accela’s solutions, powered by Microsoft Azure, for permitting, licensing, code enforcement, and service request management. Accela’s fast-to-implement Civic Applications, built on its robust and extensible Civic Platform, help agencies address specific needs today while ensuring they are prepared for any emerging or complex challenges in the future.

Powered by Microsoft Azure, Accela's open and flexible technology helps agencies address specific needs today while ensuring they are prepared for any emerging or complicated challenges in the future.

Accela Recent Developments

In January 2021, Accela launched a new Civic Application for Occupational Licensing. The cloud-based, user-friendly solution makes licensing review and approval for licensed occupations simpler and more transparent to foster economic growth, increase government responsiveness, and help professionals focus on maintaining community public health and safety.

In 2020, Accela launched Civic Application for Fire Prevention. The solution helps fire departments increase their capacity and effectiveness and ensure they are equipped in the case of emergencies, especially amid an evolving environmental and public safety landscape.

The Fire Prevention application comes after the release of Civic Application for Environmental Health. The solution streamlines public health protection by combining all program data into one system and automating the application submission, plan review, inspection, and permitting process to reduce reliance on internal IT departments.

In January 2020, sold Springbrook Software to Accel-KKR. Springbrook is a provider of cloud-based finance, utility billing, and payroll software solutions for small and medium-sized municipalities and utility districts. The sale of Springbrook Software enables Accela to focus on its core solutions and customers, as it increases investment in its permitting, licensing, code enforcement, and service request solutions for modern government.

In January 2019, Accela launched the Civic Application for Environmental Health. It is a software solution that enables health departments to modernize how they deliver services by automating critical activities such as granting permits, managing inspections, and resolving complaints, to significantly enhance their ability to protect public health. The Environmental Health Civic Application is part of Accela's Civic Applications suite.

Accela Mergers and Acquisitions (M&A) Activities

Berkshire Partners acquired Accela in 2017. Prior to the acquisition by Berkshire Partners, Accela had raised $235.6 million from ABRY Partners, Karlani Capital, Landmark Growth Capital Partners, and others.

Accela Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Accela applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Accela and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Accela Civic Cloud, customers.

Accela Overview

Ownership: - Berkshire Partners

Number of Employees: 600

Functional Markets: ERP Services and Operations Management,

Key Verticals: Federal Government, State and Local Government, Public Safety,

Accela Key Enterprise and Cloud Applications

Accela Civic Cloud,

Accela Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Accela Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Accela Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Accela Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Accela Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Accela Customers

No. of Accela Customers: 2200

No. of Accela Enterprise Applications Customers: 2200

No. of Accela Cloud Customers: 770

No. of Accela Cloud Subscribers: x

Accela has more than 2,200 government agencies as customers. New customer wins included Arlington County, VA, Ft. Lauderdale, FL, and Louisville-Jefferson County, New Haven, IN, Dublin, OH, Village of Mamaroneck, NY, Menlo Park, CA, and Ellington, CT. More than 80% of Accela’s new customers purchased solutions in the cloud.

Accela Market Opportunities, M&A and Geo Expansions

In November 2021, Accela unveiled the general availability of expanded SaaS offerings, including its Accela Civic Platform, in Australia and New Zealand. In addition to unveiling these expanded offerings, Accela also completed its first cloud migration in the region with a local government agency in New Zealand. Australia and New Zealand’s governments both have directed government departments to adopt a cloud-first approach to tech solutions. With the COVID-19 pandemic prompting several quarantines in the region, departments are accelerating efforts to modernize processes and preserve essential services, making cloud-based solutions more important than ever.

As a response to the Covid-19 pandemic, Accela launched Response Solutions designed to help government agencies address rising challenges and navigate new modes of business operation during “shelter-in-place” and “social distancing” mandates.. The Response Solutions are designed to match the pressures of the pandemic and can be deployed within approximately 1-14 days, depending on the solution implemented.

A growing number of cities and counties were leveraging Accela's highly configurable SaaS solutions to rapidly adapt to the evolving needs of the global novel coronavirus (COVID-19) pandemic. Baltimore County, Maryland; Charlotte, North Carolina; and Rochester, Minnesota are among the jurisdictions leveraging Accela’s flexible platform to keep critical government services running remotely, both for citizens and employees, safely allow nonessential businesses to resume operations, and protect their communities during the next phase of the pandemic response.

Accela Risks and Challenges

Accela's near-term agenda is to articulate a coherent product strategy following a series of acquisitions that have tripled its installed base. Another challenge is to migrate its existing on-premise customers to the Cloud in order to prevent any revenue leakage.

Competitors are expected to drive a wedge between these on-premise customers and Accela by pitching them affordable and perhaps more flexible Cloud alternatives. Accela will need to start emphasizing more of its key differentiators in land management, licensing, case management, not to mention the stability and scalability of Accela Automation.

Accela Ecosystem, Partners, Resellers and SI

In September 2021, Accela unveiled a new reseller partnership, building on their foundations of expertise in digitally transforming business processes for state and local government. Together through this partnership, Avolve and Accela can provide an unparalleled experience for applicants and plan reviewers at building agencies. With Avolve and Accela, agencies can achieve improved collaboration, transparency, and process insight, resulting in lower costs, faster review cycles, and a streamlined experience for both residents and agency staff.

Furthermore, in 2021, Accela and Symbium, the Complaw company, partnered to streamline building and planning compliance reviews. This partnership introduces pioneering zoning code compliance tools that align with Accela solutions to help reduce permit processing delays and accelerate local governments’ digital transformations in response to the pandemic as they address their recovery and whatever challenges may come next.

In August 2021, Coweta County partnered with Accela to provide online community development services. This includes the building, business licenses, code enforcement, development, planning, and zoning divisions.

In March 2020, Accela partnered with DWS Group (DWS), to expand operations and further enhance customer support in Australia and New Zealand.

It also has strategic partnerships with Adobe, EMC, Apple, Esri, Microsoft, Motion Computing, Oracle, Panasonic, and Selectron Technologies. Among its implementation partners are 21 Tech, GCOM, GovMethods, IK Consulting, Kings Canyon Technology, Natoma Technologies, OA Solutions, Peak Technology Solutions, Razavi Application Developers, RedMark Technologies, TechGlobal, TP Systems, TruePoint Solutions, and Woolpert.

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Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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