Agilysys Strengths, Domain Expertise, and Key Differentiators
Agilysys has been a provider in hospitality software for more than 40 years, delivering innovative, guest-centric technology solutions for gaming, hotels and resorts, corporate foodservice management, and restaurants. Agilysys offers the most comprehensive software solutions in the industry, including POS, PMS I&P and F&B, to manage the entire guest journey. Known for its leadership in hospitality, Agilysys has broad product offerings and customer-centric service. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth and increase operational efficiencies.
Agilysys Recent Developments
In July 2020, Agilysys released its new Agilysys Sales & Catering product, a powerful cloud-native, SaaS or On-premise sales & catering solution to manage groups and events, as the next member of the modern seamlessly integrated Agilysys PMS ecosystem. Agilysys Sales & Catering is a comprehensive sales & event management system that provides powerful tools to hotels, conference centers and resorts of all sizes. With a complete view of every group and event, as well as guests throughout their entire stay, the system fully exposes the value of each guest and group across meeting and shoulder dates. With an easy-to-use, intuitive user interface, the solution enables event planners and sales teams to more efficiently sell, manage and service their clients. Agilysys Sales & Catering is seamlessly integrated with the Agilysys suite of PMS solutions – Agilysys Stay, Agilysys LMS, Agilysys Visual One, and supports API integration for third party PMS solutions - allowing real time inventory and rate availability to manage and protect transient and group room availability. This allows for operators to maximize hotel revenue opportunities across all amenities. Group managers can create, manage and track contracts, companies and groups in the hotel’s own database and maintain complete ownership of their hard-earned marketing information for full dynamic marketing.
Agilysys also recently released the following products:
rGuest Service, a new and powerful cloud-native, SaaS mobile solution allowing properties to maximize staff efficiency, enforce brand standards, lower operating expenses and deliver a personalized experience to their guests, all from a mobile device. rGuest Service is an easy-to-use, purpose-built hospitality native platform that monitors events across various staff and guest touchpoints.
IG OnDemand - a contactless self-service F&B ordering solution that offers an intuitive guest-facing order and pay experience. IG OnDemand allows guests to place and pay for orders using their own device - phone, tablet, laptop - making the ordering process easier and freeing up staff to spend more time with guests. The result is dramatically increased revenue opportunities and more chances to enhance guest service.
IG OnDemand Quick Pay - allows guests to use their own mobile device, scan a QR code on the InfoGenesis check, review a digital copy of the check, add a tip & initiate payment, maintaining a fully touchless guest payment experience.
IG OnDemand Smart Menu – provides a touchless menu display on a guest’s own mobile device - phone, tablet, laptop. Simply scan a QR code to access a venue menu that is linked directly to the actual items available in the OnDemand system, not a pdf or a website link.
Agilysys Authorize - provides support for fully-automated and secure online payments for any room deposits, 3rd party guarantees and folio charges - while eliminating the need for manual credit card authorization forms. Payment is seamlessly authorized and posted appropriately in real-time.
Agilysys Spa - a modern spa management solution for independent spa operators as well as hotel and resort-based locations, that helps bring an exclusive spa experience to each and every guest. Modern, mobile software delivers an effortless check-in and staff scheduling process, while intuitive drag and drop appointment management helps maximize therapist and treatment room utilization. Operators can grow revenue with yield management insights that include real-time availability and optimized pricing, as well as the ability to book group services and manage retail items. And if your spa is part of a resort, it can integrate with your PMS and POS solutions, making it easy to share data across the enterprise.
Agilysys Golf – a pro shop & course management solution for independent as well as hotel and resort courses brings guest-centric technology that allows staff more time to focus on creating personalized experiences for players, guests and members on the course. Whether organizing tournaments, scheduling and tracking tee times, managing the pro shop, directing staff or overseeing player experiences, Agilysys Golf provides reliable golf management efficiency. And if your course is part of a resort, it can integrate with your PMS and POS solutions, making it’s easy to share data across the enterprise; accessing player information, including personal preferences, play histories and handicaps.
Agilysys Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Agilysys applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Agilysys and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Agilysys InfoGenesis, rGuest, Eatec, Spa, Golf, SWS, Seat, DataMagine, Agilysys Sales & Catering, Stay, LMS, customers.
Agilysys Overview
Ownership: - Nasdaq: AGYS
Number of Employees: 1400
Functional Markets: Analytics and BI, Content Management, CRM, ERP Services and Operations Management, Procurement, SCM,
Key Verticals: Leisure and Recreation, Hospitality, Retail,
Agilysys Key Enterprise and Cloud Applications
Agilysys InfoGenesis, rGuest, Eatec, Spa, Golf, SWS, Seat, DataMagine, Agilysys Sales & Catering, Stay, LMS,
Agilysys Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Agilysys Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Agilysys Enterprise Applications Revenues By Functional Markets, $M:
Agilysys Enterprise Applications Revenues By Verticals, $M:
Agilysys Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Agilysys Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Agilysys Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Agilysys Customers
No. of Agilysys Customers: 3100
No. of Agilysys Enterprise Applications Customers: 3100
No. of Agilysys Cloud Customers: x
No. of Agilysys Cloud Subscribers: x
Agilysys has over 3,100 customers, their software solutions have been purpose-built to serve the unique needs of the following hospitality sectors: casinos, hotels, resorts, cruise ships, managed foodservice providers, sports and entertainment, and healthcare. Agilysys operates across North America, Europe, Asia-Pacific and India
Representative customers include: 7 Cedars Casino, Drive Shack ,Pinnacle Entertainment, AVI Foodsystems, Inc., Dickies Arena, Prairie Band Casino & Resort, Banner Health, Drury Hotels, Rosewood Castiglion Del Bosco, Boyd Gaming Corporation, Ellis Island Hotel Casino and Brewery, Resorts World Bimini, Caesars Entertainment, Golden Nugget Lake Charles, Rosen Hotels & Resorts, Cal Dining at UC Berkeley, Grand Central Hotel in Belfast, Royal Caribbean International, Camelback Lodge & Waterpark, Grand Sierra Resort and Casino, Royal Lahaina Resort, Carnival UK, Hialeah Park, Seaport District – NYC, Cartoon Network Hotel, Hilton Worldwide, Spooky Nook Sports, Casino del Sol Resort, Intercontinental Hotel Group, Stations Casino, Catholic Charities, Kiawah, The Venetian Resort Hotel Casino, Chukchansi Gold Resort & Casino, Kimpton Hotels, The Kessler Collection, Compass Group North America, Longwood University, Treehouse – London, Comanche Nation of Oklahoma, Maryland Live! Casino, Vail Resorts, Copper Mountain, MGM, Valley View Casino & Hotel, Costa Pacifica ,Oxford Casino, Vanderbilt University, The Cosmopolitan of Las Vegas, Palm Garden Hotel, Wendover Resorts, Crystal Springs Resort, Pinehurst Resort, Yale University and others.
Agilysys Market Opportunities, M&A and Geo Expansions
In May 2020, Agilysys received a $35 million investment from MAK Capital One, LLC (“MAK Capital”), a leading investment management firm that has been a significant shareholder of the Company since 2007. Michael Kaufman, the Chairman of the Board of Directors of Agilysys, is the Chief Executive Officer of MAK Capital.
In addition to the introduction of the rGuest platform, Agilysys introduced key products for payment gateway (rGuest Pay), restaurant table reservations and management (rGuest Seat), limited service hotel property management (rGuest Stay), self-service food ordering and sales (rGuest Buy) and integrated POS and PMS business intelligence (rGuest Analyze). These provide new opportunities at existing customers, as well as opening new market segments for Agilysys. rGuest is the all-encompassing platform for Agilysys to help users improve guest experience through tighter integration across all customer touch points from booking to ordering meals as well as analytics of diners' preferences and staffing schedules.
Agilysys Risks and Challenges
The global spread and unprecedented impact of COVID-19 is complex and rapidly evolving and has resulted in disruption to Agilysys's business, the hospitality industry and the global economy. The COVID-19 pandemic has led government and other authorities around the world to impose measures intended to control its spread, including restrictions on freedom of movement, gatherings of large numbers of people, and business operations such as travel bans, border closings, business closures, quarantines, shelter-in-place orders, and social distancing measures.
As a result, the COVID-19 pandemic and its consequences have significantly reduced demand for gaming, hotels, resorts, cruises, corporate foodservice, restaurants, university cafeterias, and stadia and have had a material detrimental impact on global commercial activity across these hospitality industries that we serve, and in some cases, has caused the closure of our customers’ businesses. Business closures have resulted in our inability to complete certain implementations and negatively impacted our ability to recognize revenue.
Agilysys Ecosystem, Partners, Resellers and SI
Direct Sales (95% North America, 5% Asia and Europe). Agilysys also partners with a variety of solution partners and a limited set of resellers in select markets.
Agilysys Cloud Infrastructure Insights
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- Agilysys Public Cloud and Infrastructure (IaaS)
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- Agilysys Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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