Aircall Among Cloud Top 500

381 Park Avenue South, 16th Floor

New York, NY, 10003, United States

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Aircall Strengths, Domain Expertise, and Key Differentiators

When it comes to product, Aircall wants to differentiate itself from traditional call center solutions thanks to integrations with third-party services. For instance, clients could see call information in CRM to see if somebody on team has already followed up on a lead. Or they could initiate a phone call from Zendesk if there’s an urgent support request.

Aircall Recent Developments

More recently, Aircall launched integrations with and Gong for demanding customers operating call center. With those integrations, customers can get transcriptions and analyze the sentiment of the conversation.
In April 2018, Aircall launched Aircall Now for Intercom, a breakthrough application that aims to transform the way businesses interact with customers and prospects. Aircall Now allows businesses using Intercom to instantly transition text chat with customers into a phone conversation within the Intercom Messenger, streamlining the sales, marketing and customer support workflow.

Aircall Mergers and Acquisitions (M&A) Activities


Aircall Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Aircall applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Aircall and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Aircall Call Center Software customers.

Aircall Key Enterprise and Cloud Applications

Aircall Call Center Software

Aircall Revenues, $M:

Type/Year20192020YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Aircall Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Aircall Revenues By Region, $M

Region% of Total Revenues2020 Total Revenues, $M2020 Enterprise Applications Revenues, $M2020 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Aircall Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Aircall Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Aircall Customers

No. of Aircall Customers: 10000

No. of Aircall Enterprise Applications Customers: 10000

No. of Aircall Cloud Customers: 10000

No. of Aircall Cloud Subscribers: x

Since its inception in 2014, Aircall has 10,000+ clients from 80+ countries to improve their communications. Among its customers are: UNTUCKit, FR8Star, Crystal Travel & Tours, Spotahome, Adore Me, SendinBlue, Mention, Perfect Strangers, Honk, Birdies, CommonBond, NuBrakes, Infinityn International, KOHO, QuickStay, AirTrecks and many others.

Aircall Market Opportunities, M&A and Geo Expansions

In November 2021, Aircall openned a new office in London. It will act as a local hub that empowers Aircall`s UK employees and customers—including Revolut, Royal Bank of Scotland, Spareroom, and AnyVan—and support the increasing demand by helping more UK businesses thrive with ease in a hybrid working world.
In June 2021, Aircall reseaved a $120 million Series D funding. With this new investment, they passed the $1bn valuation mark, which means they can continue to scale while continuing to change how humans interact over the phone.
In May 2020, Aircall has raised a $65 million Series C round with DTCP leading the round, Adam Street participating and existing investors eFounders, Draper Esprit, Balderton and NextWorld injecting more money in the company. Overall, Aircall has raised $106 million.
Over the past two years, Aircall has quadrupled its revenue and doubled the number of employees. While the company originally started in France, most of its revenue comes from the U.S. now.

Aircall Risks and Challenges

Contact Center as a Service (CCaaS) is a very competitive market.

Aircall Ecosystem, Partners, Resellers and SI

Aircall has 50+ turn-key integrations with widely used business technologies such as Salesforce, Slack, Hubspot, Segment, Shopify, and other leading SaaS solutions. Further proving the value of Aircall’s ecosystem is the growth of partner-built integrations such as Gorgias, an eCommerce helpdesk platform, and new startups such as, a survey application for capturing after-call feedback built specifically to serve Aircall’s customers.

Aircall Cloud Infrastructure Insights

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  • Aircall Public Cloud and Infrastructure (IaaS)
  • Aircall Platform (PaaS)
  • Aircall Application Delivery
  • Aircall Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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