Akio Strengths, Domain Expertise, and Key Differentiators
AKIO is one of the major software editors in Europe. The Akio.cx platform is designed for call centres and customer service departments. Distributed by major telephone operators, member of the BPI Excellence innovation network, the company has built its success on four core values: humility, kindness, ambition and openness.
AKIO proposes 3 complimentary offers to improve customer experience: The Akio Unified client interaction management module, the Akio TWS collaborative work module and the Akio Insights, sentiment analysis module. Other strengths : AI, Collaboration & Openness
Akio Recent Developments
Akio.Cx, Contact Center as a Service platform, is an easy-to-use app for agents with one screen to manage all conversations on all channels (Telephone, email, Chat, Messaging) and consult previous conversations. The platform benefits from a semantic analysis module, enabling increased customer knowledge through verbatim analysis on all channels. The platform also has a module to monitor and analyze customer and market conversations on the web and social media.
Alcatel-Lucent Enterprise and Akio, a French software company specializing in customer services and contact centers, announced a technology and business partnership to offer an innovative converged solution for multi-channel customer relationship management in the cloud. The technology partnership consists of providing a hybrid cloud architecture, enabling the Alcatel-Lucent OmniPCX Enterprise Communication Server to connect to Akio's cloud-based services. This technology will allow the integration of Alcatel-Lucent Enterprise patented call distribution capabilities (Alcatel-Lucent OmniTouch Contact Center Standard Edition) and Akio's multi-channel customer relationship services hosted in the cloud. With this solution, Alcatel-Lucent Enterprise customers will be able to offer a multi-channel service to their customers, extending the life of their existing voice call distribution systems.
The technology partnership also includes the integration of the Alcatel-Lucent RainbowTM Unified Communications as-a-Service (UCaaS) solution, also available in the cloud. Agents will be able to collaborate with each other and with experts using Rainbow's services, including group instant messaging, file and screen sharing, audio and video conferencing and intelligent assistance. These features can increase response rates from the first interaction and lower operating costs.
Akio Mergers and Acquisitions (M&A) Activities
In May 2020, Akio, publisher of the Akio.Cx software platform for call centres and customer services, acquired Algoria, a software publisher specialised in unified communications. The combination of the two applications will allow any company to organise the processing of customer requests more efficiently, by facilitating collaborative work between customer advisors and internal employees, especially through teleworking.
Akio Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Akio applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Akio and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Akio.Cx customers.
Ownership: - x
Number of Employees: 85
Functional Markets: CRM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K369, Higher Education, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation, Utilities,
Akio Key Enterprise and Cloud Applications
Akio Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Akio Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Akio Enterprise Applications Revenues By Functional Markets, $M:
Akio Enterprise Applications Revenues By Verticals, $M:
Akio Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Akio Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Akio Customers - Breakdown by Geo, Size, Vertical and Product
No. of Akio Customers: 400
No. of Akio Enterprise Applications Customers: 400
No. of Akio Cloud Customers: 400
No. of Akio Cloud Subscribers: 10900
Akio counts about 400 clients, from all sectors. The Akio User Club is open to all employees of companies, institutions, and outsourcers who have chosen the Akio.cx platform.
Akio Market Opportunities, M&A and Geo Expansions
Developping channel sales in France and in Europe, through AKIO expending network of ressellers for the Akio.cx offer, and through Alcatel-Lucent Enterprise distributors for the ALE Connect offer.
Akio Risks and Challenges
Strong competition in this market.
Akio Ecosystem, Partners, Resellers and SI
Akio Eco System consists of consultants, technology firms, outsourcers and integrators. Listed among them are: Webhelp, Sereneo, Acemis, Vivetik, Almavia, voxEns, Amarc, AFRC, BPI Finance, Croissance Plus, Le Lab RC, Holy.Dis, Hubicus, SFR Business.
Akio Cloud Infrastructure Insights
Subscribe to read more about:
- Akio Public Cloud and Infrastructure (IaaS)
- Akio Platform (PaaS)
- Akio Application Delivery
- Akio Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:https://www.appsruntheworld.com/About Us
Copyright © 2023, APPS RUN THE WORLD