Akio Strengths, Domain Expertise, and Key Differentiators
Akio is a company that provides customer experience software platforms. It proposes cross-channel solutions that help with customer engagement management, voice of the customer analysis and brand reputation monitoring.
Akio proposes 3 complimentary offers to improve customer experience: The Unified tool is natively cross-canal, The Akio Analytics tool allows users to analyze all customer verbatim from all channels and media, The Akio Spotter tool helps brands to monitor their reputation and get valuable insights on their marketing and communication actions.
Akio Recent Developments
Akio.Cx, Contact Center as a Service platform, is an easy-to-use app for agents with one screen to manage all conversations on all channels (Telephone, email, Chat, Messaging) and consult previous conversations. The platform benefits from a semantic analysis module, enabling increased customer knowledge through verbatim analysis on all channels. The platform also has a module to monitor and analyze customer and market conversations on the web and social media.
Alcatel-Lucent Enterprise and Akio, a French software company specializing in customer services and contact centers, announced a technology and business partnership to offer an innovative converged solution for multi-channel customer relationship management in the cloud. The technology partnership consists of providing a hybrid cloud architecture, enabling the Alcatel-Lucent OmniPCX Enterprise Communication Server to connect to Akio's cloud-based services. This technology will allow the integration of Alcatel-Lucent Enterprise patented call distribution capabilities (Alcatel-Lucent OmniTouch Contact Center Standard Edition) and Akio's multi-channel customer relationship services hosted in the cloud. With this solution, Alcatel-Lucent Enterprise customers will be able to offer a multi-channel service to their customers, extending the life of their existing voice call distribution systems.
The technology partnership also includes the integration of the Alcatel-Lucent RainbowTM Unified Communications as-a-Service (UCaaS) solution, also available in the cloud. Agents will be able to collaborate with each other and with experts using Rainbow's services, including group instant messaging, file and screen sharing, audio and video conferencing and intelligent assistance. These features can increase response rates from the first interaction and lower operating costs.
Akio Mergers and Acquisitions (M&A) Activities
In May 2020 – Akio, publisher of the Akio.Cx software platform for call centres and customer services, acquired Algoria, a software publisher specialised in unified communications. The combination of the two applications will allow any company to organise the processing of customer requests more efficiently, by facilitating collaborative work between customer advisors and internal employees, especially through teleworking.
Akio Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Akio applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Akio and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Akio.Cx customers.
Ownership: - x
Number of Employees: 75
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation, Utilities,
Akio Key Enterprise and Cloud Applications
Akio Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Akio Revenue Breakdown By Type, $M:
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Akio Enterprise Applications Revenues By Functional Markets, $M:
Akio Enterprise Applications Revenues By Verticals, $M:
Akio Revenues By Region, $M
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Akio Direct vs Indirect sales
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Akio Customers - Breakdown by Geo, Size, Vertical and Product
No. of Akio Customers: 200
No. of Akio Enterprise Applications Customers: 200
No. of Akio Cloud Customers: 200
No. of Akio Cloud Subscribers: 10000
Akio servers about 200 clients. The Akio User Club is open to all employees of companies, institutions, and outsourcers who have chosen the Akio.Cx platform. It is chaired and led by an external expert, Jacques Piot, a senior consultant specializing in Customer Relations, formerly Customer Relations Director at Harmonie Mutuelle, to guarantee independence and creativity.
Akio Market Opportunities, M&A and Geo Expansions
All the latest studies show that Customer Experience is a key element in the company's strategies. In 2014, AKIO Software acquired SPOTTER in order to expand its listening and analysis capability for the voice of the client. SPOTTER’s software combines the tracking and collection of big data flow and the analysis of the data in order to measure public opinion through customized indicators and sector-specific scores.
Akio has signed exclusive partnerships with Orange Business Services and SFR Business Team to distribute its software in SaaS mode. Akio has also been providing its offers in SaaS mode since 2004. In 2012, almost 60% of our turnover was generated by SaaS.
Akio reinforced its offer with a CRM social module. Integrated to Akio’s multi-channel software, this new application is the result of the takeover of JeeMeo‘s company assets, a publisher of a customer relationship management software on social networks.
In the context of strong growth in the Customer Relationship market, Akio has announced a €7 million investment to finance the evolution of its omnichannel cloud platform. The objective is to simplify an increasingly complex profession in order to improve customer satisfaction.
Akio Risks and Challenges
Focusing primarily on France, which has seen sluggish growth due to macro-economic factors. In addition, the strong competition in this market might not be forgotten.
Akio Ecosystem, Partners, Resellers and SI
Akio Eco System consists of consultants, technology firms, outsourcers and integrators. Listed among them are: Webhelp, Sereneo, Acemis, Vivetik, Almavia, voxEns, Amarc, AFRC, BPI Finance, Croissance Plus, Le Lab RC, Holy.Dis, Hubicus, SFR Business.
Akio Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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