Alemba Strengths, Domain Expertise, and Key Differentiators
In January 2020, Alemba selects Rackspace flexible cloud services to reach new customers, Rackspace, the technology services company, has enabled Alemba to adopt a Software-as-a-Service service model in the cloud, a critical move in its evolution to provide services to its customers. The IT service management (ITSM) software provider utilised Rackspace Service BlocksTM, the subscription-based cloud consumption model, to design and secure multi-tenant SaaS architectures. This simplifies Alemba’s product development, allowing for faster innovation and reduces operating costs.
Alemba develops Alemba Service Manager, a highly functional, 100% ITIL-compliant IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration.
With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organisation. Alemba can assist with every aspect of Service Management needs, from software implementations to maintenance and support, training and upgrades.
Alemba Recent Developments
In September 2021, Alemba Service Manager v10 has achieved PinkVERIFY ITIL v4 certification for a further 3 practices: Service Configuration Management, IT Asset Management and Service Catalog Management. As of 1 April 2019, vFire is Alemba Service Manager. This change has been made to better align the product with Alemba’s corporate identity and will not affect existing customers. It's latest major release, Alemba Service Manager v10, delivers 100% of its features on a HTML platform for the first time, allowing users to access the tool from any modern web browser. The introduction of browser independence, combined with a fully re-designed user interface and advanced reporting capabilities, signifies a major technological leap for the product and places Alemba in a position to challenge industry-leading tools in the market.
Alemba will provide free additional Alemba Service Manager licenses to their NHS and Healthcare customers during the Coronavirus crisis. Additional licenses will enable technical support staff in the Healthcare sector to work more efficiently from home and help maintain vital IT infrastructure while their colleagues take the fight against the virus to the frontlines.
Alemba Mergers and Acquisitions (M&A) Activities
In June 2022, Alemba was acquired by Volaris Group. Alemba was born out of a commitment to ensure that the software had a vibrant and innovative future roadmap. By joining forces with Volaris, it is helping to bullet-proof that future and provide a platform within the IT Service Management space.
Alemba Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Alemba applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Alemba and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified vfire, Alemba Service Manager v10, Alemba Cloud customers.
Ownership: - x
Number of Employees: 100
Functional Markets: ITSM,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K744, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Alemba Key Enterprise and Cloud Applications
vfire, Alemba Service Manager v10, Alemba Cloud
Alemba Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Alemba Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Alemba Enterprise Applications Revenues By Functional Markets, $M:
Alemba Enterprise Applications Revenues By Verticals, $M:
Alemba Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Alemba Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Alemba Customers - Breakdown by Geo, Size, Vertical and Product
No. of Alemba Customers: 350
No. of Alemba Enterprise Applications Customers: 350
No. of Alemba Cloud Customers: x
No. of Alemba Cloud Subscribers: x
Alemba has more than 350 customers, among them are: Barnardo's, 3BM, 3TC, Arqiva, Bracknell Forest Council, Haringey, Thames Valley Police, Franmax, Cardiff University, Jeanswest, Kroger, St Helens Council, Nokia, Mercedes-Benz, Sony and many others.
Alemba Market Opportunities, M&A and Geo Expansions
Alemba assumed ownership of the VMware Service Manager product and now has full control of its future development, license provision, and global services and support. Alemba global expansion will be heavily reliant on its ecosystem.
Alemba Risks and Challenges
Alemba offers one ITSM product, which may limit its ability to address emergent IT Service Management scenarios and use cases supported by the wider market.
Alemba Ecosystem, Partners, Resellers and SI
Alemba build a strong partnership program as an essential part of it's go-to-market strategy. Alemba work with a large network of partners to deliver business-critical service desk and ITSM solutions to customers around the globe. Among Alemba VAR partners are: SHI International, Carahsoft Technology, Edge Systens, Lida Solutions, Data #3, Acronym IT, Aquion, DataCom, Comparex, Softcat, Code Red, Zones, Victorock, Cartonic (Spain), Ion Management, SBM, New Tech Distribution and Iken Pro.
Alemba Cloud Infrastructure Insights
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- Alemba Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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