Amdocs Among Cloud Top 500

1390 Timberlake Manor Parkway

Chesterfield, MO, 63017, USA

1 314-212-7000


Amdocs Strengths, Domain Expertise, and Key Differentiators

Amdocs is a provider of customer experience software solutions and services for the world’s largest communications, entertainment and media service providers. They develop, implement and manage software and services associated with business support systems (BSS), operational support systems (OSS) and network operations. Amdocs Amdocs Service Design and Create, a new network functions virtualization/software-defined networking (NFV/SDN) solution that allows service providers to achieve service agility by enabling the design, testing and launching of new network services in weeks rather than months2 and meet the expectations of today’s customers, influenced by the pace of over-the-top (OTT) providers’ service innovation. In January 2018, Amdocs was first in the industry to be introducing a 5G-ready online charging system. This new solution enables service providers to process traffic from multiple network slices through a common online charging system, in accordance with the 5G standards guidelines1 published by 3GPPTM in December 2017. Network slicing is a key capability in 5G networks, as it allows service providers to run multiple logical networks that meet the varying performance needs of different services – from eHealth and autonomous vehicles, which demand the lowest possible latency, to less-critical but bandwidth-demanding virtual and augmented reality applications. The latest release of Amdocs’ market-leading digital monetization suite provides a centralized charging entity for the monetization of all service configurations made possible by network slicing. It includes an innovative isolation mechanism that ensures the level of activity in one network slice does not impact another. Deployed in the cloud with the OpenStack cloud framework, the solution provides the elasticity to scale on-demand in support of changing activity levels.

Amdocs Recent Developments

In February 2018, Amdocs launched its Autonomous Service Assurance solution, the industry’s first offering to accelerate a service provider’s evolution from the manual network-centric operations of today to the fully autonomous service-driven operations of the future. Autonomous Service Assurance delivers business value for current networks and services and prepares service providers for the software-defined and virtualized networks and services of tomorrow. Amdocs Autonomous Service Assurance is a first-of-its-kind solution. It designs how the service will be assured upfront at the time the service is launched. It starts assuring the service, natively, at the same instant the service is activated. It learns each and every time an event happens. And it proactively drives the network to keep the service operating to customer and service level agreement (SLA) expectations. Autonomous Service Assurance delivers advanced software products from Amdocs and its Open Network Ecosystem with a DevOps approach to automation. It incrementally transforms the assurance technology and processes of a service provider by increasing autonomy each time a service impacting event happens. This elevates the operations team from a reactive operations team to a proactive DevOps team who are actively engaged in the design and improvement of assurance and operations policies and processes.

Amdocs Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying Amdocs applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Amdocs and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Amdocs CES, Vindicia CashBox, Vindicia Select, Amdocs Contact Center customers.

Amdocs Overview

Ownership: - DOX:NASDAQ

Number of Employees: 25000

Functional Markets: Customer Relationship Management, ERP Services and Operations Management,

Key Verticals: Communication, Utility,

Amdocs Key Enterprise and Cloud Applications

Amdocs CES, Vindicia CashBox, Vindicia Select, Amdocs Contact Center

Amdocs Revenues, $M:

Type/Year 2017 2018 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Amdocs Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Amdocs Revenues By Region, $M

Region % of Total Revenues 2018 Total Revenues, $M 2018 Enterprise Applications Revenues, $M 2018 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Amdocs Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Amdocs Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Amdocs Customers

No. of Amdocs Customers: 500

No. of Amdocs Enterprise Applications Customers: 500

No. of Amdocs Cloud Customers: x

No. of Amdocs Cloud Subscribers: x

Amdocs and its 25,000 employees serve over 250 customers in over 90 countries. Amdocs' customers include global and national communications, broadband cable and satellite providers and network operators, as well as local marketing service providers. Recent customer wins included: Ztar Mobile, XL Axiata, Botswana Telecommunications Corporation Limited, Liberty Global, Liberty Global, Globe Telecom G-Xchange, Crnogorski Telekom, TELUS, Oi, Telefónica Argentina, M1 Singapore, Singtel Group, VimpelCom, Linkem, Transvision, Kcell,

Amdocs Market Opportunities, M&A and Geo Expansions

In April 2018, VUBIQUITY became part of Amdocs and the provider of premium content services and media technology solutions has extended its long-standing relationship with Turner as the primary distributor of it's On Demand content. Vubiquity distributes TBS, TNT, Cartoon Network, CNN and other Turner networks to 60M+ households across North America and Canada. As part of this new deal, Vubiquity will be the premium content digital distributor for OTT platforms as well as Vubiquity’s LIVE-TO-VOD (L2V) Solution for Turner’s portfolio of networks, providing fast-turn, high-quality broadcast capture from live mezzanine-level feeds to generate VOD assets. The L2V solution will be used for Turner’s C3 assets1 to maximize advertising revenue in the window following the broadcast. This acquisition adds premium content capabilities, including licensing, processing and delivery, for the benefit of customers and end users worldwide, positioning the company at the center of increased convergence across the content community and video distributors including major over-the-top (OTT) providers.

Amdocs Risks and Challenges

Biggest threat remains Ericsson, which has eclipsed the OSS/BSS positioning of Amdocs both in terms of revenues and growth prospects because of the breadth of Ericsson's product portfolio. Additionally, Amdocs needs to better articulate its key differentiators in the subscription management applications market that has attracted plenty of competitors and intensifying pricing pressures could present new challenges.

Amdocs Ecosystem, Partners, Resellers and SI

Amdocs' sales and marketing activities are primarily directed at major communications, entertainment and media companies. They maintain sales offices in the United States, Europe, Latin America, and the Asia Pacific. Amdocs interact with other third parties in their sales activities, including independent sales agents, information systems consultants engaged by customers and systems integrators that provide complementary products and services, and also have value-added reseller agreements with certain hardware and database vendors. Its marketing activities also support projects with partner companies, such as IBM, Alcatel-Lucent, and Hewlett-Packard. Among its partners are: Allot Communications, Altion, Aternity, Atos, CACI, Capgemini, ClickSoftware, CommuniTake, CRM Solutions, CTC, EMC, Everis, Hitachi Data System, HP, IBM, Idomoo, Indra, Informatica, Italtel, KANA, KMS Lighthouse, Logica, NICE Systems, Pontis, Q-nomy, S&T, SAS, SSBS, Sundaysky, Syncsort, T-Systems, Tieto, TOA Technologies, Upstream and Wipro. In February 2016, Amdocs announced new partnership agreements with Adobe and frog. Combining compelling digital experiences driven by Adobe, experience strategy and design from a frog, and unparalleled communications domain expertise and solutions from Amdocs, the new partnerships will enable service providers to offer a superior experience across the entire customer journey, on any channel or screen the customer chooses.

Amdocs Cloud Infrastructure Insights

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  • Amdocs Public Cloud and Infrastructure (IaaS)
  • Amdocs Platform (PaaS)
  • Amdocs Application Delivery
  • Amdocs Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link: Us

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