Recent Developments
In 2015, Capillary closed a $45 million Series C round of financing and acquired MartJack, a multi channel commerce apps vendor focusing on the Asia Pacific market.
Overview
Ownership: Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures
Employees: 410
Functional Market: Customer Relationship Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure & Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation,
Capillary Technologies Key Enterprise & Cloud Applications
InTouch
SCORES Analysis
Capillary Technologies Strengths
Capillary offers an Intelligent Customer Engagement platform to retailers and consumer businesses - managing the entire life cycle of customer data from acquisition, analysis, insights and activations.
It sells Cloud-based Multi-Channel Customer Engagement, Big Data Customer Intelligence, Clienteling, Real-time Loyalty and Social CRM solutions into 150+ enterprise customers - with over 10,000 locations and 75 Million shoppers who interact with its cloud platform.
Capillary is financed by Sequoia Capital, Norwest Venture Partners and Qualcomm Ventures. Capillary’s Intelligent Customer Engagement Suite integrates everything that retail marketers and operators require to engage with their customers, weaving social and mobile experiences into any Point-Of-Sale device – from legacy terminals to the latest POS devices and mobile tablets.
Capillary products include: InTouch (Consumer CRM&Loyalty Engine), Customer Intelligence, Campaign Manager, Social Connect, Clienteling and Lifecycle Marketing.
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- Key differentiators
- Domain Expertise
- Product portfolio
- Solution scope
Capillary Technologies Revenues, $M:
| Type/Year | 2011 | 2012 | 2013 | 2014 | 2015 | YoY Growth, % |
|---|---|---|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Capillary Technologies Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
2015 Enterprise Applications Revenues By Functional Markets, $M:
2015 Enterprise Applications Revenues By Verticals, $M:
Capillary Technologies Revenues By Region, $M
| Region | % of Total Revenues | 2015 Total Revenues, $M | 2015 Enterprise Applications Revenues, $M | 2015 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Capillary Technologies 2015 Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Capillary Technologies Customers
No. of Customers: Subscribe
No. of Enterprise Applications Customers: Subscribe
No. of Cloud Customers: Subscribe
No. of Cloud Subscribers: Subscribe
Don't Miss our Customer Database
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- Reference wins across regions
- Customer Size segments
- Customer wins momentum
Capillary Technologies Opportunities
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- Market Opportunities at the vertical and subvertical levels
- Mergers and Acquisitions (M&A), Funding
- Geo Expansions
Capillary Technologies Risks
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- Ability to handle internal and external risk and challenges
Capillary Technologies Ecosystem
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- Health of ecosystem
- Network Effects of BPO, ISV, SI
- VAR Partners
- Direct vs Indirect sales
Capillary Technologies Cloud Infrastructure Insights
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- Cloud Infrastructure (IaaS)
- Cloud Platform (PaaS)
- Cloud Application delivery (SaaS)
- Data Center (Hosting)
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/https://www.appsruntheworld.com/offerings
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