CSG Systems International Strengths, Domain Expertise, and Key Differentiators
CSG Systems, a leading provider of business support solutions for the communications sector, offers CSG Ascendon, a comprehensive digital services platform tailored for communications service providers (CSPs), content producers, and retailers. This platform facilitates the seamless launch, scaling, and monetization of diverse digital services, including movies, music, games, and home security solutions. By integrating seamlessly with existing business support systems (BSS) and other technological infrastructures, CSG Ascendon empowers providers to introduce innovative digital services without disrupting their current operations.
CSG Systems International Recent Developments
In 2023, CSG introduced two groundbreaking solutions to elevate customer experiences: CSG Bill Explainer and CSG Forte Engage. CSG Bill Explainer harnesses the power of AI to deliver personalized bill explanations, preempting any confusion and reducing call center volumes by providing transparent billing insights across devices. Meanwhile, CSG Forte Engage offers a multi-channel payment solution, allowing customers to pay conveniently and securely via SMS, email, IVR, or live agent support. With automated processes ensuring data security and fraud prevention, businesses can maximize revenue and drive customer satisfaction, cementing CSG's commitment to innovation and customer-centricity.
CSG Systems International Mergers and Acquisitions (M&A) Activities
CSG Systems finalized its last two acquisitions in 2021, marking significant strides in expanding its capabilities. In October, CSG acquired DGIT Systems, enhancing its offerings with configure, price, and quote (CPQ) solutions tailored for the telecom industry. This move reinforces CSG's commitment to simplifying the complexities of digital offerings, enabling business growth for communication service providers (CSPs) through a modern, flexible architecture. In July, CSG acquired Kitewheel, a leader in customer journey orchestration and analytics. This acquisition broadens CSG's reach into new industry verticals and unlocks a $10 billion global market growth opportunity. By combining CSG's digital customer engagement technologies with Kitewheel's journey orchestration and analytics SaaS technology, CSG positions itself as a powerhouse in cloud-based engagement platforms, orchestrating real-time, contextually relevant customer experiences for leading brands across various sectors.
CSG Systems International Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CSG Systems International applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CSG Systems International and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified CSG Ascendon, CSG Xponent, CSG Encompass customers.
CSG Systems International Overview
169 Inverness Dr W Suite 300
Englewood, CO, 80112, United States
1 303-200-2000
https://www.csgi.com/
Ownership: - CSGS - NASDAQ
Number of Employees: 6000
Functional Markets: Analytics and BI, Content Management, CRM, eCommerce, ERP Financial, ERP Services and Operations,
Key Verticals: Automotive, Banking and Financial Services, Communications, Federal Government, State and Local Government, Public Safety, Healthcare, Media, Professional Services, Retail, Transportation, Utilities,
CSG Systems International Key Enterprise and Cloud Applications
CSG Ascendon, CSG Xponent, CSG Encompass
CSG Systems International Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
CSG Systems International Revenue Breakdown By Type, $M:
CSG Systems International Enterprise Applications Revenues By Functional Markets, $M:
CSG Systems International Enterprise Applications Revenues By Verticals, $M:
CSG Systems International Revenues By Region, $M
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 Enterprise Applications Revenues, $M | 2023 Cloud Applications Revenues, $M |
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| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
CSG Systems International Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
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| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
CSG Systems International Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified CSG Systems International Customers
No. of CSG Systems International Customers: 1000
No. of CSG Systems International Enterprise Applications Customers: 1000
No. of CSG Systems International Cloud Customers: x
No. of CSG Systems International Cloud Subscribers: x
CSG boasts a global reputation as a trusted partner for over 1000 companies, spanning Fortune 500 enterprises to local businesses, by assisting customer-centric brands in achieving profitability and societal impact. Notable clients include prominent entities such as America Movil, Mediacom Communications, Bell TV, MTN, Bharti Airtel, Singtel, and Cable One Inc., among others. This diverse clientele underscores CSG's extensive reach across telecommunications, media, and technology sectors, serving as a testament to its versatile solutions. Additionally, CSG's portfolio extends to industries beyond telecommunications, with clients ranging from transportation systems such as Cubic Transportation Systems to healthcare entities like Blue Cross Blue Shield, demonstrating its broad market influence and industry relevance.
CSG Systems International Market Opportunities, M&A and Geo Expansions
Driven by strategic acquisitions, expanding industry partnerships, and a diverse portfolio of innovative solutions, CSG Systems is poised for significant growth opportunities in the future. With acquisitions such as Tango Telecom bolstering its capabilities in convergent policy control and messaging solutions, CSG is well-positioned to offer end-to-end digital monetization solutions to global communications service providers (CSPs), catering to the evolving demands of 3G, 4G, and 5G networks. Furthermore, CSG's participation in initiatives like the Colorado Smart Cities Alliance underscores its commitment to innovation and collaboration, presenting avenues for leveraging its expertise in customer engagement and digital monetization technologies to address complex societal challenges. As CSG continues to forge alliances, expand its product offerings, and penetrate new markets, it is poised to capitalize on emerging opportunities and solidify its position as a key player in the telecommunications and technology sectors.
CSG Systems International Risks and Challenges
CSG's future prospects hinge significantly on the adoption rate of Ascendon, its cutting-edge platform for billing, eCommerce, and digital services within the carrier industry. The ongoing transition of clients from legacy systems like Amdocs to CSG is pivotal for augmenting recurring revenues and expanding market share, particularly among major cable companies such as Comcast and Time Warner. However, the company faces potential challenges stemming from the industry's consolidation and the emergence of new content delivery services from giants like Netflix and Amazon. These dynamics could potentially diminish the role of CSG's new platform, necessitating strategic adaptation to evolving market trends.
CSG Systems International Ecosystem, Partners, Resellers and SI
CSG strategically structures its sales operations around geographically dispersed, dedicated account teams led by senior-level managers, tasked with driving both new revenue generation and contract renewals within client accounts. The company has forged partnerships with industry leaders such as Accenture, Capgemini, IBM, Infosys, and Wipro Technologies, among others, to enhance its market presence and deliver comprehensive solutions to clients. In line with M1's digital transformation objectives, the Singaporean digital network operator has selected CSG Ascendon, a cloud-native SaaS platform, to elevate its enterprise business and customer experience. By leveraging cloud capabilities hosted on Amazon Web Services (AWS), M1 aims to innovate and swiftly adapt to market demands, delivering personalized B2B experiences that mirror consumer interactions. Through streamlined offer management and strategic partnerships, M1 seeks to drive growth and solidify its position in Singapore's telecommunications landscape, leveraging CSG's expertise to future-proof its enterprise segment.
CSG Systems International Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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