CSG Systems International Strengths, Domain Expertise, and Key Differentiators
CSG Systems is a business support solutions provider primarily serving the communications industry. CSG Ascendon-a digital services platform that allows communications service providers (CSPs), content producers, and retailers to launch, scale and monetize new digital services such as movies, music, games, home security and more. By overlaying existing BSS and other technology systems, CSG Ascendon enables providers to launch new digital services without uprooting existing infrastructure.
CSG Systems International Recent Developments
In August 2020, Forte Payment Systems, a CSG company, and SeamlessDocs, a leading provider of eSignature and form automation software for governments, formed strategic partnership that integrates Forte’s payment processing solutions with SeamlessDocs’ digital forms, cloud-based software as a service (SaaS). Together, the two organizations will support public sector institutions digital transformation efforts, providing the ability to turn paper documents into electronic forms with secure payments capabilities.
In March 2020, Forte Payment Systems, a CSG company, launched its new BillPay solution including omnichannel accessibility, payer-friendly navigation, biller customization, and advanced technology that delivers a secure and seamless payment experience. BillPay gives billers the ability to collect payments and payers the freedom to transact when, where, and how they want. The solution offers an elevated approach to digital payment transformation, helping companies gain superior insight into business performance and customer satisfaction.
In October 2018, CSG, the trusted partner to simplify the complexity of business transformation in the digital age closed the acquisition of Forte Payment Systems, Inc.
CSG Systems International Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying CSG Systems International applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CSG Systems International and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ascendon Digital Commerce Platform, customers.
CSG Systems International Overview
Ownership: - CSGS - NASDAQ
Number of Employees: 4339
Functional Markets: Collaboration, Content Management, Customer Relationship Management, eCommerce, ERP Financial Management,
Key Verticals: Banking and Financial Services, Communication, Federal Government, State and Local Government, Public Safety, Healthcare, Media, Professional Services, Transportation, Utilities,
CSG Systems International Key Enterprise and Cloud Applications
Ascendon Digital Commerce Platform,
CSG Systems International Revenues, $M:
| Type/Year | 2018 | 2019 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
CSG Systems International Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
CSG Systems International Enterprise Applications Revenues By Functional Markets, $M:
CSG Systems International Enterprise Applications Revenues By Verticals, $M:
CSG Systems International Revenues By Region, $M
| Region | % of Total Revenues | 2019 Total Revenues, $M | 2019 Enterprise Applications Revenues, $M | 2019 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
CSG Systems International Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
CSG Systems International Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified CSG Systems International Customers
No. of CSG Systems International Customers: 500
No. of CSG Systems International Enterprise Applications Customers: 500
No. of CSG Systems International Cloud Customers: x
No. of CSG Systems International Cloud Subscribers: 520 Million
For nearly 30 years, CSG has been a trusted partner to more than 500 companies worldwide, including the majority of the world's top 100 Communication Service Providers.
Key clients are America Movil, Mediacom Communications, Bell TV, MTN, Bharti Airtel, Singtel, Cable One Inc., Telefônica, Charter Communications, Inc., Telstra, Comcast Corporation, Time Warner Cable, Inc., DISH Network Corporation, Verizon, Hutchinson Whampoa 3G, Vodafone. Cofiroute USA, Cubic Transportation Systems, Deutsche Bahn, Frontier Airlines , Navient, ADT, British Gas , Minnesota Power and Light, Blue Cross Blue Shield, eClinicalWorks, Election Systems & Software, Equinix and many others.
CSG Systems International Market Opportunities, M&A and Geo Expansions
In August 2020, CSG joined the Colorado Smart Cities Alliance. In doing so, the company brings its leadership, experience and innovation across customer engagement and digital monetization technologies to support the Alliance and its member companies. The Colorado Smart Cities Alliance is a statewide coalition of Colorado municipalities, leading private sector technology companies, educational and research institutions, and philanthropic institutions focused on solving complex societal issues through innovation and partnership. Alliance members seek to improve quality of life within Colorado’s diverse communities by building relationships across sectors and jurisdictions to pilot and scale new technologies. Joining the Alliance is a natural extension of CSG’s work advancing smart city initiatives with customers worldwide, to its home state of Colorado. To support the alliance and its members, CSG will advise, consult, and co-develop technology solutions to help Colorado municipalities and businesses across multiple verticals fuel innovation, grow revenue and foster development in a sustainable manner.
In May 2019 CSG made available its Mediation platform as a cloud-based solution. Hosted by Amazon Web Services (AWS), CSG Mediation leverages both the cloud and native AWS tools to help CSPs meet demands in real-time. It is equipped to elastically scale, tying costs to current demand versus the traditional method of investing upfront to account for unpredictable peaks.
CSG offers a broad portfolio of licensed and Software-as-a-Service (SaaS) products and solutions for top telcos in fixed, mobile and next-generation networks. CSG offers solutions for Revenue Management, Content Management & Monetization, Customer Interaction Management, and Analytics & Intelligence.
CSG Systems International Risks and Challenges
Much of CSG's success could depend on how well carriers adopt Ascendon, its next-generation platform for billing, eCommerce and other digital services.
Continued conversion of its clients' installed base from legacy systems like Amdocs to CSG is also a key to its ability to increase recurring revenues and bigger wallet shares among big cable companies like Comcast and Time Warner.
Another risk lies in the growing consolidation of the carrier space and the emergence of new content delivery services from providers such as Netflix and Amazon that could render CSG's new platform to a lesser role.
CSG Systems International Ecosystem, Partners, Resellers and SI
CSG organizes its sales efforts to clients primarily within it geographically dispersed, dedicated account teams, with senior-level account managers who are responsible for new revenues and renewal of existing contracts within a client account. CSG has partnered with: Accenture, American Support, BNY Mellon, Capgemini, Cognizant, CSC, Hewlett-Packard, Ibex Africa, IBM, Indra, Infosys, Neustar, Inc., OpenCloud, Planet Group Inc., Seavus, SundaySky, Technoserv, Wipro Technologies, and others.
CSG Systems International Cloud Infrastructure Insights
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Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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