CSG Systems International Among Cloud Top 500

6175 South Willow Drive 10th Floor

Greenwood Village, CO, 80111, USA

1 303-200-2000



CSG Systems International Strengths, Domain Expertise, and Key Differentiators

CSG Systems is one of the world’s largest and most established business support solutions providers primarily serving the communications industry. CSG Ascendon-a digital services platform that allows communications service providers (CSPs), content producers, and retailers to launch, scale and monetize new digital services such as movies, music, games, home security and more. By overlaying existing BSS and other technology systems, CSG Ascendon enables providers to launch new digital services without uprooting existing infrastructure.

CSG Systems International Recent Developments

In October 2018, CSG (NASDAQ: CSGS), the trusted partner to simplify the complexity of business transformation in the digital age closed the acquisition of Forte Payment Systems, Inc.

CSG Systems International Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD ask the simple question: Who’s buying CSG Systems International applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of CSG Systems International and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Ascendon Digital Commerce Platform, customers.

CSG Systems International Overview

Ownership: - CSGS - NASDAQ

Number of Employees: 3965

Functional Markets: Collaboration, Content Management, Customer Relationship Management, eCommerce, ERP Financial Management,

Key Verticals: Banking and Financial Services, Communication, Insurance, Media, Professional Services, Transportation, Utility,

CSG Systems International Key Enterprise and Cloud Applications

Ascendon Digital Commerce Platform,

CSG Systems International Revenues, $M:

Type/Year 2017 2018 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

CSG Systems International Revenue Breakdown By Type, $M:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

CSG Systems International Revenues By Region, $M

Region % of Total Revenues 2018 Total Revenues, $M 2018 Enterprise Applications Revenues, $M 2018 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

CSG Systems International Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

CSG Systems International Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified CSG Systems International Customers

No. of CSG Systems International Customers: 500

No. of CSG Systems International Enterprise Applications Customers: 500

No. of CSG Systems International Cloud Customers: x

No. of CSG Systems International Cloud Subscribers: x

For nearly 30 years, CSG has been a trusted partner to more than 500 companies worldwide, including the majority of the world's top 100 Communication Service Providers. Key clients are: America Movil, Mediacom Communications, Bell TV, MTN, Bharti Airtel, Singtel, Cable One Inc., Telefônica, Charter Communications, Inc., Telstra, Comcast Corporation, Time Warner Cable, Inc., DISH Network Corporation, Verizon, Hutchinson Whampoa 3G, Vodafone.

CSG Systems International Market Opportunities, M&A and Geo Expansions

In May 2019 CSG made available its Mediation platform as a cloud-based solution. Hosted by Amazon Web Services (AWS), CSG Mediation leverages both the cloud and native AWS tools to help CSPs meet demands in real-time. It is equipped to elastically scale, tying costs to current demand versus the traditional method of investing up front to account for unpredictable peaks. CSG offers a broad portfolio of licensed and Software-as-a-Service (SaaS) products and solutions for top telcos in fixed, mobile and next-generation networks. CSG offers solutions for Revenue Management, Content Management & Monetization, Customer Interaction Management and Analytics & Intelligence. Additionally the Intec acquisition has shored up other areas for CSG. Because of its deep understanding of the billing and mediation market, Intec has been replicating successful implementations throughout the world by creating a standard system for service providers to deliver consistent customer experience without incurring considerable support costs.

CSG Systems International Risks and Challenges

Much of CSG's success could depend on how well carriers adopt Ascendon, its next-generation platform for billing, ecommerce and other digital services. Continued conversion of its clients' installed base from legacy systems like Amdocs to CSG is also a key to its ability to increase recurring revenues and bigger wallet shares among big cable companies like Comcast and Time Warner. Another risk lies in the growing consolidation of the carrier space and emergence of new content delivery services from providers such as Netflix and Amazon that could render CSG's new platform to a lesser role.

CSG Systems International Ecosystem, Partners, Resellers and SI

CSG organize it sales efforts to clients primarily within it geographically dispersed, dedicated account teams, with senior level account managers who are responsible for new revenues and renewal of existing contracts within a client account. CSG has partnered with: Accenture, American Support, BNY Mellon, Capgemini, Cognizant, CSC, Hewlett-Packard, Ibex Africa, IBM, Indra, Infosys, Neustar, Inc., OpenCloud, Planet Group Inc., Seavus, SundaySky, Technoserv, Wipro Technologies and others.

CSG Systems International Cloud Infrastructure Insights

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  • CSG Systems International Public Cloud and Infrastructure (IaaS)
  • CSG Systems International Platform (PaaS)
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  • CSG Systems International Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

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