Digital River Strengths, Domain Expertise, and Key Differentiators
Digital River is providing end-to-end cloud-commerce, payments, and marketing solutions to various companies in the United States, Europe, the Asia Pacific, and South America.
Digital River solution combines a Commerce-as-a-Service commerce technology platform, commerce business infrastructure (CBI), and a suite of services to help businesses to avoid the costs and risks of running an integrated global commerce operation in-house.
Digital River offers various services, including design, development, and hosting of commerce stores; merchandising; order management; fraud prevention screening; the processing of popular localized online payment methods; export controls and management; tax compliance and management. It also offers payment provider services, including payment gateway services, merchant set-up and training, transaction authorization and electronic draft capture, clearing and settlement, merchant accounting, merchant assistance and support and risk management, and electronic payment processing services.
In addition, Digital River provides paid search advertising, search engine optimization and marketing, affiliate marketing, display advertising, store optimization, and email marketing and optimization services.
Digital River Recent Developments
Digital River, an eCommerce enabler has re-organised its services to a “headless” approach, building a suite of APIs and microservices. This move enables brands to combine best-of-breed solutions from multiple providers to create a flexible eCommerce offering.
Digital River suggests its platform can help brands create comprehensive and customised solutions to grow internationally. It is focusing on its core offerings—including order management, global payments and risk protection. At the same time aligning with key strategic partners for digital experience and commerce solutions.
Digital River Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Digital River applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Digital River and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Digital River Global Commerce, Digital River World Payments customers.
Digital River Overview
Ownership: - x
Number of Employees: 1250
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Youth and Elderly Care, Oil and Gas, Chemicals, Professional Services, Retail, Transportation, Utilities,
Digital River Key Enterprise and Cloud Applications
Digital River Global Commerce, Digital River World Payments
Digital River Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Digital River Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Digital River Enterprise Applications Revenues By Functional Markets, $M:
Digital River Enterprise Applications Revenues By Verticals, $M:
Digital River Revenues By Region, $M
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Digital River Direct vs Indirect sales
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Digital River Customers - Breakdown by Geo, Size, Vertical and Product
No. of Digital River Customers: 65000
No. of Digital River Enterprise Applications Customers: 65000
No. of Digital River Cloud Customers: x
No. of Digital River Cloud Subscribers: x
Digital River manages over $35 billion in annual online transactions and has more than 65,000 clients like software publishers, consumer technology manufacturers, distributors, online retailers and affiliates.
Among Digital River customers are Thunder Tiger Corporation, HarperCollins, Siemens, Logitech, WildTangent, Kaspersky, Microsoft, Spotify, Lenovo, Pacsun, Citrix, Adobe, Ubisoft, WmWare, Autodesk, Trend Micro, cNet, and others.
Digital River Market Opportunities, M&A and Geo Expansions
In October 2021 Digital River launched its own integration with Salesforce Commerce Cloud on Salesforce AppExchange, empowering users to integrate Digital River’s comprehensive checkout solution with Salesforce. The new app allows B2B merchants to combine Salesforce’s powerful commerce capabilities with Digital River’s merchant of record model and global payments, fraud, tax, and compliance services – all through one comprehensive solution.
In February 2020, Digital River received $50 million in growth equity from its owner, Siris Capital Group. The round of fundraising also had participation from Digital River's other investors. The company plans to use the money to grow, both by hiring and through acquisitions. It will also use the money to ramp up its marketing and advertising efforts.Digital River aims to expand in the midmarket by becoming the eCommerce engine for branded manufacturers selling their products through the online channel while continuing to beef up its payments business for physical and virtual goods from electronics to mobile games.
Digital River Risks and Challenges
Digital River faces a headwind in the Cloud applications space as it transitions from its tradition of providing software downloads for publishers to a new model that stresses Commerce As A Service for hard and soft goods, along with payments services. For example, Digital River has added bitcoin as a payment option for merchants in June 2014.
Digital River Ecosystem, Partners, Resellers and SI
In January 2021 GenAlpha Technologies has entered a strategic partnership with Digital River. Digital River delivers API-powered solutions to handle payments, taxes, compliance, and fraud-mitigation with a single integration so brands can enter new global markets quickly and with ease, delivering the local experience that customers expect in their region. Together, GenAlpha and Digital River will collaborate on customer projects and utilize their combined industry expertise to provide clients with the training and support they require to navigate the digital space.
In June 2020, Codeless Platforms partnered with Digital River. With access to over 200 countries, 20 local acquirers, nearly 200 bank connections, and 70+ payment options, Digital River allows brands the ability to grow revenue by entering new global markets quickly and with ease, delivering the local experience that customers expect in their region.
Digital River Cloud Infrastructure Insights
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- Digital River Public Cloud and Infrastructure (IaaS)
- Digital River Platform (PaaS)
- Digital River Application Delivery
- Digital River Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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