Doxee Strengths, Domain Expertise, and Key Differentiators
Doxee combines industry-leading native cloud computing technology with communications expertise to deliver an interactive and personalized customer experience solution. Building on the strengths of their CCM SaaS offering, Doxee's new cloud C²X strategy offers an improved experience for both the customer and the enterprise user.
The result: CCM and CX strategies that improve not just customer satisfaction, retention and loyalty, but which increase operational efficiency, as well. (Their product lines are: dX (Document Experience), iX (Interactive Experience), pX (Paperless Experience) and the newest tool: Doxee Pvideo.
Doxee Recent Developments
In June 2019, Doxee has achieved another important recognition by becoming one of only two AWS Technology Partners certified in the public sector in Italy. Doxee is a longstanding partner of the Italian public sector where we have provided innovative and personalized digital communication solutions to help improve and simplify the lives of citizens.
Doxee Mergers and Acquisitions (M&A) Activities
In May 2021, Doxee subsidiary Littlesea S.r.l. has changed its name to Babelee S.r.l. , following its acquisition by Doxee Group. The proprietary cloud-native Babelee platform developed in-house transforms complex databases and heterogeneous information into dynamic, interactive, and personalized videos that are created automatically in real-time. The Babelee platform enables partners and customers to produce videos with those features in complete autonomy.
In this context, as part of the strategic expansion choices of the Doxee group, Babelee S.r.l. will be focused on expanding the group into the media and publishing sector, promoting the Babelee platform for automated video content generation and distribution processes by leveraging its video automation and integration features. In addition, the new company will also develop the indirect channel in foreign markets, with a specific focus on creating a partner program to promote Babelee platform adoption among Digital and Media agencies in EMEA, US and Canada, and LATAM.
Doxee Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Doxee applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Doxee and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Doxee Enterprise Communication Platform, Doxee iX, Doxee dX customers.
Ownership: - x
Number of Employees: 115
Functional Markets: CRM,
Key Verticals: Banking and Financial Services, Communication, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Professional Services, Transportation, Utilities,
Doxee Key Enterprise and Cloud Applications
Doxee Enterprise Communication Platform, Doxee iX, Doxee dX
Doxee Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Doxee Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Doxee Enterprise Applications Revenues By Functional Markets, $M:
Doxee Enterprise Applications Revenues By Verticals, $M:
Doxee Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Doxee Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Doxee Customers - Breakdown by Geo, Size, Vertical and Product
No. of Doxee Customers: 200
No. of Doxee Enterprise Applications Customers: 200
No. of Doxee Cloud Customers: x
No. of Doxee Cloud Subscribers: x
In March 2021, Doxee continues its commitment to the digital transformation of communication processes by developing a project for GORI S.p.A. for maximizing the employee experience. GORI S.p.A. manages the Integrated Water Service of the Sarnese-Vesuviano District of Campania with the goal of ensuring efficient and cost-effective management of water resources. The company aims to make the most of investments for improving infrastructure, especially innovative solutions for safeguarding the environment where its customers and employees interact.
Doxee has over 200 customers Among the are: Engie, Ciscra, Banca Popolare dell’Emilia Romagna, Fastweb and many others.
Doxee Market Opportunities, M&A and Geo Expansions
In October 2021, Doxee and Messagepoint have signed a global agreement that will enable enterprise customers to leverage the CCM capabilities of the Doxee Platform enriched with Messagepoint’s intelligent cloud-based content hub.
Messagepoint’s AI-powered content hub enables business users to manage, author, and optimize these customer communications without the involvement of IT teams. The solution’s intelligent approach to content management will enable Doxee customers to accelerate authoring cycles, and increase the level of personalization, regulatory compliance, and the quality of customer experiences across all communication channels.
Doxee expands its European network to the United Kingdom with digital channels to focus on the delivery of cloud-based CCM services for large enterprises. A newly-formed company, Digital Channels has customized the Doxee Platform for customers and offers comprehensive managed services.
Doxee Risks and Challenges
Doxee have to do some balancing privacy and personalization and the factors that influence data-sharing.
Doxee Ecosystem, Partners, Resellers and SI
In February 2020 Doxee, Paperless, and Bantotal started a global technology partner for the provision of digital communication services to companies and financial institutions. The agreement was signed in 2019.
The integration of Doxee interactive experience products with the Bantotal platform will allow financial services customers to benefit from Doxee products for the creation and management of a comprehensive multi-channel and interactive Digital Customer Experience. The partnership can be extended to the digitization of transactional and tax processes, accelerating the journey to digital for banks and financial companies.
Doxee innovative technologies will be available for the finance industry in LATAM through the partnership with Bantotal, which is a market leader in the region. Through the partnership, banks and financial companies will be able to offer their customers a complete multi-channel digital experience. Bantotal customers will be able to extract the hidden value from data to offer personalized and interactive experiences while acquiring more information through the bi-directional features of Doxee interactive experience products.
Engineering and Doxee join forces to transform Communications in the Energy Sector.
Earlier, in September 2016, Doxee announced its partnership with Informatica for use of its Informatica Cloud iPaaS offering. As part of its data acquisition and distribution phases, Doxee is bundling Informatica's solution in order to connect to a greater number of data sources for input/output, including SAP and Salesforce, in addition to the built-in OOTB channels.
Doxee Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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