Dropbox Among Cloud Top 500

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Dropbox Strengths, Domain Expertise, and Key Differentiators

Dropbox is a global collaboration platform where content is created, accessed, and shared. It allows customers to store files in one safe place, accessible from your computer, phone, or tablet. They are on a mission to unleash the world’s creative energy by designing a more enlightened way of working. Dropbox is available for Windows, Mac, or Linux PCs, as well as Android and iOS mobile devices.

Users also get access to exciting new product experiences like Dropbox Paper, a collaborative workspace that helps teams create and share early ideas, and work with any type of content, in one centralized place. Dropbox Plus provides unrivaled sync along with 1 TB of space, powerful sharing features, and increased control. Dropbox Professional allows independent workers to store, share, and track their work from one place through premium features. At last, Dropbox Professional allows independent workers to store, share, and track their work from one place through premium features.

Dropbox Recent Developments

In June 2020, Dropbox launched new features to manage customer needs at home and work, including Dropbox Passwords, Dropbox Vault, computer backup, and Dropbox Family.

In 2020 Dropbox launched Dropbox Spaces, which the company describes as the “evolution of the shared folder into a collaborative workspace". Dropbox Spaces brings cloud content and local files together. With Spaces, you have new ways to access everything you need from one central place. The new capabilities include image search, preview, paper integration. Spaces transform folders into collaborative workspaces that bring your team's content to life. Built with machine intelligence it helps workers stay focused on their most important work, and offers them new ways to stay in sync with teams. Dropbox Spaces is accessible via the new Dropbox desktop experience, dropbox.com, and the Dropbox mobile app.

In June 2019, Dropbox unveiled a new integrated workspace, the biggest user-facing change in the company’s history. With updates to the Dropbox desktop experience, dropbox.com, and the mobile app, users get a single workspace designed to bring files, fragmented work tools, and teams together. The update includes early access to a new desktop app designed to provide a convenient new access point to the workspace.

Dropbox Mergers and Acquisitions (M&A) Activities

In March 2021, Dropbox acquired DocSend, a secure document sharing, and analytics company with more than 17,000 customers. Additionally, in October 2021, Dropbox signed an agreement to buy Command E, a universal search company.

In February 2019, Dropbox acquired HelloSign, an eSignature and document workflow platform with more than 80,000 customers. Together, Dropbox and HelloSign believe they can deliver an even better experience to Dropbox users, and simplify workflows for millions of customers. So far Dropbox has 24 acquisitions.

Dropbox Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Dropbox applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Dropbox and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Dropbox, customers.

Dropbox Key Enterprise and Cloud Applications


Dropbox Revenues, $M:

Type/Year20192020YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Dropbox Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Dropbox Revenues By Region, $M

Region% of Total Revenues2020 Total Revenues, $M2020 Enterprise Applications Revenues, $M2020 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Dropbox Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Dropbox Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Dropbox Customers

No. of Dropbox Customers: 400000

No. of Dropbox Enterprise Applications Customers: 400000

No. of Dropbox Cloud Customers: 400000

No. of Dropbox Cloud Subscribers: 700000

Dropbox's customer base is highly diversified with more than 700 million registered users, and over 400000 teams are using Dropbox Business. Their customers include individuals, families, teams, and organizations of all sizes, from freelancers and small businesses to Fortune 100 companies. The platform is used by different teams and for different functions across the companies including: sales, marketing, product, design, engineering, finance, legal, and human resources.

Among Dropbow customers are Expedia, Golden State Warriors, Les Lunes, Brandt, Maple Hill Creamery, National Geographic, and many others.

Dropbox Market Opportunities, M&A and Geo Expansions

Given the dramatic rise in remote work, there’s increased demand for digital tools that help people organize their content and seamlessly collaborate. The acquisition of DocSend is a perfect complement to the Dropbox product roadmap. By bringing Dropbox, HelloSign, and DocSend together, they have the opportunity to offer a full suite of secure, self-serve products to help customers manage critical document workflows from start to finish, and increase the number of customers even more.

Dropbox, which competes with Box Inc. and cloud companies such as Google and Microsoft, has based its business on a “freemium” model to try to attract more customers. The company makes its basic services available for free, but charges money for more advanced services and additional storage space.

Dropbox Risks and Challenges

The future growth and success of the company could be harmed if they fail to attract new users or convert registered users to paying.

Dropbox Ecosystem, Partners, Resellers and SI

Dropbox has developed strategic partnerships with many prestigious tools, giving customers an open ecosystem to use the tools they prefer at work. Among their partners are: Slack, Zoom, Atlassian, Microsoft, Google, and many more.

In September 2019 BetterCloud and Dropbox formed a new strategic partnership. The first phase of this partnership involves the development of BetterCloud for Dropbox, deep integration between the two platforms which will provide advanced data protection and orchestration functionality for Dropbox teams. This new offering for Dropbox customers will allow businesses to enforce custom security policies, scan content for sensitive data, and automate critical processes.

Dropbox has 12 offices around the world, with locations in San Francisco, Austin, Dublin, Herzliya, London, New York, Paris, Seattle, Sydney, Hamburg, Washington DC, and Tokyo.

Dropbox Cloud Infrastructure Insights

Subscribe to read more about:

  • Dropbox Public Cloud and Infrastructure (IaaS)
  • Dropbox Platform (PaaS)
  • Dropbox Application Delivery
  • Dropbox Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

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