EasyVista Strengths, Domain Expertise, and Key Differentiators
EasyVista is a service management platform that automates and personalizes service delivery for employees and other end users without a single line of code. The only solution on the market is the purpose-built as a mobile-first experience, EasyVista helps enterprises around the world radically improve the service experience, dramatically simplify and accelerate service creation and management and reduce and control the total cost of service delivery.
With more than 20 years in service management, EasyVista serves companies across a variety of industries, including financial services, healthcare, higher education, technology, public sector, retail, manufacturing and more. EasyVista is reinventing service management for the mobile user making it easy to deliver and easy to use.
EasyVista Recent Developments
In mid-2019, EasyVista made its product solutions as official premium connectors for Microsoft applications. This new feature enables customers to integrate applications into EasyVista Service Manager using Microsoft Flow, Power Apps, and Azure Logic Apps.
In October 2018, EasyVista unveiled its latest product release at Service Management - Oxygen, developed to optimize IT support and service delivery to accelerate enterprise digital transformation.The updates to EV Service Manager and EV Self Help includes the integration of the brand's proprietary Service Apps technology and its new EasyVista Intelligence Engine (EVie), a command interface that uses intelligent automation to execute repetitive and complex tasks for IT staff. Together, these technologies enable organizations to augment ITSM employee experiences with powerful context-aware automation, AI-driven recommendations, intelligent knowledge, and persona-based dashboards and applications.
EasyVista Mergers and Acquisitions (M&A) Activities
In 2017, EasyVista acquired Knowesia, a self-help modeling and guided support software company. The acquisition supports EasyVista's innovation strategy to deliver next generation self-service in the enterprise by integrating intelligent self-help capabilities with EasyVista's proven ITSM 2.0 platform.
EasyVista Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying EasyVista applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of EasyVista and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified EasyVista Platform customers.
Ownership: - EPA: ALEZV
Number of Employees: 194
Functional Markets: IT Service Management,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation,
EasyVista Key Enterprise and Cloud Applications
EasyVista Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
EasyVista Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
EasyVista Enterprise Applications Revenues By Functional Markets, $M:
EasyVista Enterprise Applications Revenues By Verticals, $M:
EasyVista Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
EasyVista Direct vs Indirect sales
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EasyVista Customers - Breakdown by Geo, Size, Vertical and Product
No. of EasyVista Customers: 1500
No. of EasyVista Enterprise Applications Customers: 1500
No. of EasyVista Cloud Customers: 400
No. of EasyVista Cloud Subscribers: x
EasyVista has 1500 customers and 6 million connected users. The company signed 89 new clients throughout 2018. EasyVista's products are present in 50 countries. EasyVista customers are Gold Fields Mining Group, Manitou Group, Domtar, One Touch Direct, Expro Group USA, POWER Engineers, Inc., Schneider Electric, Arkema, RIU Hotels&Resorts, and others.
EasyVista Market Opportunities, M&A and Geo Expansions
In Octomber 2019 at EV Connect in Austin, TX, EasyVista showcased Cobalt, the latest release of the EasyVista product portfolio, was developed to provide next-generation updates to their EV Self Help product that includes intelligent Service Bots technology that will enable customers to quickly deploy Virtual Support Agents that learn from the knowledge in Self Help.
EasyVista reported worldwide financial results of 25% revenue growth in 2017 that included 64% growth in the fourth quarter over the same period in 2016. The company's strong performance in Europe and the USA was attributed to marketing and technology investments that positioned EasyVista's ITSM platform as a favorable alternative for enterprise organizations looking for a new IT service management solution.
In 2018, EasyVista's revenue grew by 38% in the United States. EasyVistaâ€™s technology innovations continue to focus on the integration of new capabilities based on Artificial Intelligence (AI) in order to meet the substantial demand for Service Automation.
EasyVista Risks and Challenges
EasyVista's ability to scale out its installed base through OEM and partner sales could help define its ability to better compete with rivals like ServiceNow.
EasyVista Ecosystem, Partners, Resellers and SI
In October 2017, EasyVista published a technology alliance partnership with Kelverion. The two companies will work together to build the first integration pack connecting EasyVista's IT service management platform with Microsoft System Center's Orchestrator, Configuration Manager and Operations Manager modules as well as providing a connection to Azure Automation.
Thousands of companies using Microsoft's suite of systems management products will be able to align critical enterprise monitoring, automation and configuration capabilities with EasyVista's ITSM Service Manager product to significantly ease the workload of IT staff.
EasyVista has 1000 certified consultants in total. EasyVista's technology partners are Apptio, Bomgar, Kelverion, Snow Software, Nexthink and Scalable Software. Some of the company's channel partners are Ambit, Axians, Cilnet, Compta, Ozona, Prolival and many more.
EasyVista Cloud Infrastructure Insights
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- EasyVista Public Cloud and Infrastructure (IaaS)
- EasyVista Platform (PaaS)
- EasyVista Application Delivery
- EasyVista Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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