eClinicalWorks Strengths, Domain Expertise, and Key Differentiators
eClinicalWorks offers cloud-based electronic health records and practice management services, allowing medical practices to improve efficiency and enhance patient care regardless of practice size, specialty, or a number of locations. With approximately one in five Americans’ health data stored using eClinicalWorks software, the vendor has established one of the largest Software as a Service (SaaS) networks for the healthcare industry.
Providers at hospitals and health systems across the country faced major care challenges when dealing with the aftermath of natural disasters including Hurricane Harvey, Hurricane Irma, and the northern California wildfires. The latter charred more than 200,000 acres of land across 10 counties and was declared a public health emergency by HHS. Natural disasters of this magnitude can have a significant impact on patient access to care, health data access, and clinician workflows. Patients fleeing natural disasters often seek care at medical facilities they have not visited previously, which requires providers to find ways to access necessary patient health information for well-informed clinical decision-making.
Petaluma Health Center CMIO Danielle Oryn saw firsthand how natural disasters can prompt a sudden and pressing need to quickly access patient EHRs for efficient care delivery. With expectations to treat higher-than-normal patient volumes, health center officials immediately made efforts to leverage all communication, analytics, and health data exchange tools available through Petaluma’s eClinicalWorks EHR system to meet the needs of all affected patients in the area. To ensure all patients in need of treatment knew where to find access to care, health center officials used the eClinicalWorks EHR to issue notifications that the facility was open. Petaluma’s EHR system includes patient EHRs on all visitors that have come into the health center over the past several years.
eClinicalWorks Recent Developments
In April 2021, eClinicalWorks has a successful implementation of its Vaccine Administration Management Solution (VAMS), which is supporting the administration of COVID-19 vaccine doses across 29 states. The eClinicalWorks’ VAMS aids healthcare providers with efficient, effective COVID-19 vaccine distribution. Clear communication and efficient organization of COVID-19 vaccine distribution efforts are essential as practices face the next phase of the pandemic and seek to put an end to this global health crisis. eClinicalWorks’ VAMS works with the eClinicalWorks EHR or can be used as a stand-alone solution at a practice, health centre or vaccination clinic. eClinicalWorks is poised to help medical practices across the country get up and running with the VAMS system in as little as 48 hours.
eClinicalWorks Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying eClinicalWorks applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of eClinicalWorks and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified eClinicalWorks, customers.
eClinicalWorks Overview
Ownership: - x
Number of Employees: 5000
Functional Markets: CRM, ERP Services and Operations,
Key Verticals: Healthcare,
eClinicalWorks Key Enterprise and Cloud Applications
eClinicalWorks,
eClinicalWorks Revenues, $M:
| Type/Year | 2019 | 2020 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
eClinicalWorks Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
eClinicalWorks Enterprise Applications Revenues By Functional Markets, $M:
eClinicalWorks Enterprise Applications Revenues By Verticals, $M:
eClinicalWorks Revenues By Region, $M
| Region | % of Total Revenues | 2020 Total Revenues, $M | 2020 Enterprise Applications Revenues, $M | 2020 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
eClinicalWorks Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
eClinicalWorks Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified eClinicalWorks Customers
No. of eClinicalWorks Customers: 100000
No. of eClinicalWorks Enterprise Applications Customers: 100000
No. of eClinicalWorks Cloud Customers: x
No. of eClinicalWorks Cloud Subscribers: x
eClinicalWorks is a privately-held, leader in ambulatory clinical solutions. Its technology extends the use of electronic health records beyond practise walls and creates community-wide records. The company has an established customer base of more than 100,000+ physicians and 600,000+ users across 25+ countries. Among eClinicalWorks customers are: Huron Valley Physicians Association, Holyoke Medical Center, New York’s Urban Health Plan, Meadowlands Hospital Medical Center, The National Football League, First Choice Health Centers, Virginia Physicians, Ohio Orthopedic Center, Christie Clinic, Kansas’ College Park Family Care Center, Meritas Health Corporation, Albany Area Primary Health Care, and others.
eClinicalWorks Market Opportunities, M&A and Geo Expansions
In October 2018, eClinicalWorks launched a new EHR-integrated Opioid Risk Tool (ORT) designed to assess a patient’s risk for opioid misuse and enable providers to address potential cases of substance use disorder in accordance with treatment protocols. In October 2018, eClinicalWorks has partnered with Appriss Health to enable an EHR-integrated Prescription Drug Monitoring Program (PDMP) link that allows physicians to easily access state PDMPs at the point of care directly through their EHR systems. The partnership streamlines PDMP data access for providers to ensure prescribers can access critical prescription data without augmenting administrative burden to combat opioid overprescribing.
In October 2017, eClinicalWorks entered into two new partnerships to improve EHR use for both providers and patients. The new partnership with clinical data registry developer FigMD allowing providers to use the EHR system to connect to multiple specialty registries for data reporting. Also partnered with OpenNotes to help clinicians more easily share visit notes with patients through eClinicalWorks’ patient portal. Enhancing information sharing between patients and providers will improve patient engagement and strengthen the patient-provider relationship.
From 2017, eClinicalWorks customers are integrated with both CommonWell Health Alliance and Carequality Interoperability Framework through a self-service option in the latest version of eClinicalWorks EHR. With this integration, providers experienced the seamless real-time data transfer between disparate systems, while also having access to select a global consent model, view available connections, and register and get connected to the Interoperability Hub.
eClinicalWorks Risks and Challenges
eClinicalWorks remains privately held and its future could depend on its ability to fend off untoward advances from private equity firms eager to tap into its sizable customer and growing recurring revenues.
eClinicalWorks Ecosystem, Partners, Resellers and SI
In November 2019, eClinicalWorks unveiled collaboration with Humana, a leading health and well-being company, GuideWell, the parent to a family of forward-thinking companies focused on transforming healthcare, and Trusted Health Plan, a provider of Medicaid and Alliance Benefits, to provide advanced bidirectional interoperability. Through its healow Insights integrated services, the collaboration entails enhancements and new features aimed at bridging the gap between payers and providers at the point of patient care and throughout the patient care experience.
eClinicalWorks have primarily direct sales. eClinicalWorks entered into the European market with an office in London and expanded its global footprint with Specsavers as its first United Kingdom-based customer, an eye-care service provider that offers its services in over 1,700 stores across 10 countries. Specsavers will utilize eClinicalWorks’ international private cloud to streamline its operations from vision and hearing tests, to point-of-sale, inventory management, spectacle and contact lens data, as well as EHRs.
In October 2018, eClinicalWorks has partnered with Care UK, the United Kingdom’s largest independent provider of health and social care, to provide the capability to integrate data from WellWatch, a smartwatch, directly into the company’s healow (Health & Online Wellness) mobile app, promoting an independent and healthy lifestyle. The integration empowered Care UK’s WellWatch customers, creating a unique monitoring system underpinned by an unrivaled 24/7/365 clinical telephony service. The healow mobile app is fully integrated with eClinicalWorks, giving the Care UK support team direct access to the patient-recorded data from WellWatch.
eClinicalWorks Cloud Infrastructure Insights
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- eClinicalWorks Public Cloud and Infrastructure (IaaS)
- eClinicalWorks Platform (PaaS)
- eClinicalWorks Application Delivery
- eClinicalWorks Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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