eClinicalWorks Strengths, Domain Expertise, and Key Differentiators
eClinicalWorks offers cloud-based electronic health records and practice management services, allowing medical practices to improve efficiency and enhance patient care regardless of practice size, specialty, or a number of locations. With approximately one in five Americans’ health data stored using eClinicalWorks software, the vendor has established one of the largest Software as a Service (SaaS) networks for the healthcare industry.
Providers at hospitals and health systems across the country faced major care challenges when dealing with the aftermath of natural disasters including Hurricane Harvey, Hurricane Irma, and the northern California wildfires. The latter charred more than 200,000 acres of land across 10 counties and was declared a public health emergency by HHS. Natural disasters of this magnitude can have a significant impact on patient access to care, health data access, and clinician workflows. Patients fleeing natural disasters often seek care at medical facilities they have not visited previously, which requires providers to find ways to access necessary patient health information for well-informed clinical decision-making.
Petaluma Health Center CMIO Danielle Oryn saw firsthand how natural disasters can prompt a sudden and pressing need to quickly access patient EHRs for efficient care delivery. With expectations to treat higher-than-normal patient volumes, health center officials immediately made efforts to leverage all communication, analytics, and health data exchange tools available through Petaluma’s eClinicalWorks EHR system to meet the needs of all affected patients in the area. To ensure all patients in need of treatment knew where to find access to care, health center officials used the eClinicalWorks EHR to issue notifications that the facility was open. Petaluma’s EHR system includes patient EHRs on all visitors that have come into the health center over the past several years.
eClinicalWorks Recent Developments
In January 2018, eClinicalWorks launched what the company calls a first-of-its-kind virtual assistant, named Eva, to help doctors and other care providers more quickly find patient information. In October 2018, eClinicalWorks integrated with the Centers for Medicare and Medicaid Services (CMS) Blue Button 2.0 application programming interface (API). The Blue Button 2.0 API helped eClinicalWorks users obtain certain patient information including a type of Medicare coverage, prescriptions, and primary care treatment. Patients also have control over how their health data is used authorized by MyMedicare.gov.
Blue Button 2.0 also uses the HL7 Fast Healthcare Interoperability Resources (FHIR) standard for patient data. In October 2018, eClinicalWorks, presented Prizma, a health information search engine, to facilitate care across networks. By coordinating information from interoperability networks, such as CommonWell and Carequality, as well as payers such as CMS Blue Button 2.0 API, Prizma established one longitudinal view, providing the critical information providers need to make informed health decisions. Prizma is integrated directly into the eClinicalWorks Electronic Health Record (EHR), providing seamless access for providers, ensuring complete and accurate patient information at the point of care.
Also the same month, eClinicalWorks launched a new EHR-integrated Opioid Risk Tool (ORT) designed to assess a patient’s risk for opioid misuse and enable providers to address potential cases of substance use disorder in accordance with treatment protocols.
In October 2017, eClinicalWorks, a leader in healthcare IT solutions, supported OpenNotes, an international movement dedicated to making healthcare more open and transparent. The news supports enabling clinicians to easily share visit notes with patients using the eClinicalWorks Patient Portal.
eClinicalWorks Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying eClinicalWorks applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of eClinicalWorks and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified eClinicalWorks, customers.
eClinicalWorks Overview
Ownership: - x
Number of Employees: 5000
Functional Markets: ERP Services and Operations Management,
Key Verticals: Healthcare,
eClinicalWorks Key Enterprise and Cloud Applications
eClinicalWorks,
eClinicalWorks Revenues, $M:
| Type/Year | 2018 | 2019 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
eClinicalWorks Revenue Breakdown By Type, $M:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
eClinicalWorks Enterprise Applications Revenues By Functional Markets, $M:
eClinicalWorks Enterprise Applications Revenues By Verticals, $M:
eClinicalWorks Revenues By Region, $M
| Region | % of Total Revenues | 2019 Total Revenues, $M | 2019 Enterprise Applications Revenues, $M | 2019 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
eClinicalWorks Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
eClinicalWorks Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified eClinicalWorks Customers
No. of eClinicalWorks Customers: 100000
No. of eClinicalWorks Enterprise Applications Customers: 100000
No. of eClinicalWorks Cloud Customers: x
No. of eClinicalWorks Cloud Subscribers: 980000
eClinicalWorks is used by 130,000 physicians and more than 850,000 healthcare professionals. eClinicalWorks has clients in all ambulatory vertical market segments, such as Small, medium and large private practices, Hospitals and Communities, Health Centers, Departments of Health (DOH), Convenient Care, IPAs and PHOs.
Recent customer wins include CityMD, Morris Heights Health Center (MHHC), Reconstructive Orthopedics, Dialysis Clinic, Inc. (DCI), Ohio’s Toledo Clinic & Outpatient Surgery Center, Wilderness Health, Central Virginia Health Services (CVHS).
Among eClinicalWorks customers are: Huron Valley Physicians Association, Holyoke Medical Center, New York’s Urban Health Plan, Meadowlands Hospital Medical Center, The National Football League, First Choice Health Centers, Virginia Physicians, Ohio Orthopedic Center, Christie Clinic, Kansas’ College Park Family Care Center, Meritas Health Corporation, Albany Area Primary Health Care, and others.
eClinicalWorks Market Opportunities, M&A and Geo Expansions
In October 2018, eClinicalWorks launched a new EHR-integrated Opioid Risk Tool (ORT) designed to assess a patient’s risk for opioid misuse and enable providers to address potential cases of substance use disorder in accordance with treatment protocols. In October 2018, eClinicalWorks has partnered with Appriss Health to enable an EHR-integrated Prescription Drug Monitoring Program (PDMP) link that allows physicians to easily access state PDMPs at the point of care directly through their EHR systems. The partnership streamlines PDMP data access for providers to ensure prescribers can access critical prescription data without augmenting administrative burden to combat opioid overprescribing.
In October 2017, eClinicalWorks entered into two new partnerships to improve EHR use for both providers and patients. The new partnership with clinical data registry developer FigMD allowing providers to use the EHR system to connect to multiple specialty registries for data reporting. Also partnered with OpenNotes to help clinicians more easily share visit notes with patients through eClinicalWorks’ patient portal. Enhancing information sharing between patients and providers will improve patient engagement and strengthen the patient-provider relationship.
From 2017, eClinicalWorks customers are integrated with both CommonWell Health Alliance and Carequality Interoperability Framework through a self-service option in the latest version of eClinicalWorks EHR. With this integration, providers experienced the seamless real-time data transfer between disparate systems, while also having access to select a global consent model, view available connections, and register and get connected to the Interoperability Hub.
eClinicalWorks Risks and Challenges
eClinicalWorks remains privately held and its future could depend on its ability to fend off untoward advances from private equity firms eager to tap into its sizable customer and growing recurring revenues.
eClinicalWorks Ecosystem, Partners, Resellers and SI
In November 2019, eClinicalWorks unveiled collaboration with Humana, a leading health and well-being company, GuideWell, the parent to a family of forward-thinking companies focused on transforming healthcare, and Trusted Health Plan, a provider of Medicaid and Alliance Benefits, to provide advanced bidirectional interoperability. Through its healow Insights integrated services, the collaboration entails enhancements and new features aimed at bridging the gap between payers and providers at the point of patient care and throughout the patient care experience.
eClinicalWorks have primarily direct sales. eClinicalWorks entered into the European market with an office in London and expanded its global footprint with Specsavers as its first United Kingdom-based customer, an eye-care service provider that offers its services in over 1,700 stores across 10 countries. Specsavers will utilize eClinicalWorks’ international private cloud to streamline its operations from vision and hearing tests, to point-of-sale, inventory management, spectacle and contact lens data, as well as EHRs.
In October 2018, eClinicalWorks has partnered with Care UK, the United Kingdom’s largest independent provider of health and social care, to provide the capability to integrate data from WellWatch, a smartwatch, directly into the company’s healow (Health & Online Wellness) mobile app, promoting an independent and healthy lifestyle. The integration empowered Care UK’s WellWatch customers, creating a unique monitoring system underpinned by an unrivaled 24/7/365 clinical telephony service. The healow mobile app is fully integrated with eClinicalWorks, giving the Care UK support team direct access to the patient-recorded data from WellWatch.
eClinicalWorks Cloud Infrastructure Insights
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- eClinicalWorks Public Cloud and Infrastructure (IaaS)
- eClinicalWorks Platform (PaaS)
- eClinicalWorks Application Delivery
- eClinicalWorks Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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