eGain Corporation

1252 Borregas Avenue

Sunnyvale, CA, 94089, USA

+1 408-636-4500

http://www.egain.com/

251

Recent Developments

License revenues continue to slip as eGain transitions to subscription model. The first quarter of 2016 saw the signing of a seven-figure cloud deal through its Cisco distribution channel.

eGain Corporation Key Enterprise & Cloud Applications

Collaboration (eGain Case Manager, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Community, eGain Mail, eGain Notify, eGain Offers, eGain Social); Editions (eGain Mobile); Knowledge (eGain Virtual Assistant, eGain KnowledgeAgent, eGain SelfService); Insight (eGain VIM, eGain Survey); Services (eGain Consulting, eGain University)

SCORES Analysis

eGain Corporation Strengths

eGain provides cloud and on-premise customer interaction applications for sales and service operations. The company offers eGain 10 Suite of applications, which help businesses to acquire, engage, and serve customers through multiple interaction channels; and eGain 10 for Cisco Unified CCX, which provides a pre-integrated, multichannel interaction solution for use with Cisco Unified Contact Center Express.

 

It also provides Web customer interaction applications, such as eGain Offers that help businesses engage visitors on the company Website and Facebook fan pages; eGain Chatbot to offer text and speech chat interactions with one or more virtual assistants; eGain Cobrowse, which enables phone and chat reps; eGain Chat that enables Website visitors to conduct text and video chats with agents; eGain ClickToCall to request a callback while browsing for Website visitors; and eGain SelfService solution.

 

In addition, the company offers social customer interaction applications comprising eGain Social, a social customer service knowledge harvesting and social publishing, and reputation management application; and eGain Community, which enables the creation and management of online communities.

 

Further, it offers contact center applications, including eGain Mail for processing inbound customer emails and providing mission-critical email customer response; eGain CallTrack, a phone call logging system; eGain KnowledgeAgent that empowers contact center agents with knowledge management; eGain Notify for managing and delivering automatic reminders, alerts, and updates; and eGain SME, an enterprise collaboration tool.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

eGain Corporation Revenues, $M:

Type/Year20112012201320142015YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

eGain Corporation Revenue Breakdown By Type, $M:

TypeLicenseServicesHardwareSupport & MaintenanceSaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

eGain Corporation Revenues By Region, $M

Region% of Total Revenues2015 Total Revenues, $M2015 Enterprise Applications Revenues, $M2015 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

eGain Corporation 2015 Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

eGain Corporation Customers

No. of Customers: Subscribe

No. of Enterprise Applications Customers: Subscribe

No. of Cloud Customers: Subscribe

No. of Cloud Subscribers: Subscribe

Don't Miss our Customer Database


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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

eGain Corporation Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

eGain Corporation Risks

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  • Ability to handle internal and external risk and challenges

eGain Corporation Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

eGain Corporation Cloud Infrastructure Insights

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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