Fiserv Strengths, Domain Expertise, and Key Differentiators
One of the stalwarts in the banking sector, Fiserv continues to sell applications such as core back-office systems for banks and credit unions. But in recent years it has been increasingly focusing on selling complete end-to-end integrated solutions for risk management to financial institutions. That covers financial risk management tools for measuring and managing interest rate risk and simulating accruals, cash flows and defaults for all instruments. For treasury management, Fiserv offers straight-through processing solutions for users to manage their treasury, trading and core processing operations with a single system that it remarkets from SunGard.
Fiserv Recent Developments
In January, 2019 Fiserv purchased First Data for $22 billion in an all-stock transaction. Later the same year First Data was merged with Fiserv. The combination offers leading technology capabilities that enable a range of payments and financial services, including account processing and digital banking solutions; card issuer processing and network services; e-commerce; integrated payments; and the Clover cloud-based point-of-sale solution.
After 15 years with the company, Jeffery Yabuki stepped down as a CEO of Fiserv. Board of Directors has unanimously elected Frank Bisignano to succeed Jeffery Yabuki as Chief Executive Officer as of July 1.
Fiserv Mergers and Acquisitions (M&A) Activities
In September 2018, Fiserv acquired the debit card processing, ATM Managed Services and MoneyPass surcharge-free network of Elan Financial Services, a unit of U.S.Bancorp. The acquisition enhanced the value proposition of Fiserv, deepen its presence in debit card processing, and expand its mobile and digital payment offerings for consumers and businesses.
Fiserv Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Fiserv applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Fiserv and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Fiserv Cloud for Core Banking, customers.
Ownership: - NASDAQ: FISV
Number of Employees: 44000
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K12, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Faith Based Nonprofit, Youth and Elderly Care Nonprofit, Special Cause Nonprofit, Oil and Gas, Professional Services, Retail, Transportation, Utilities,
Fiserv Key Enterprise and Cloud Applications
Fiserv Cloud for Core Banking,
Fiserv Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Fiserv Revenue Breakdown By Type, $M:
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Fiserv Enterprise Applications Revenues By Functional Markets, $M:
Fiserv Enterprise Applications Revenues By Verticals, $M:
Fiserv Revenues By Region, $M
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Fiserv Direct vs Indirect sales
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Fiserv Customers - Breakdown by Geo, Size, Vertical and Product
No. of Fiserv Customers: 12000
No. of Fiserv Enterprise Applications Customers: x
No. of Fiserv Cloud Customers: x
No. of Fiserv Cloud Subscribers: x
With more than 12,000 customers in the vertical, Fiserv has built a sizable following among large and small financial institutions. Since 2016, more than 80 of its bank clients have completed a migration to outsourced core processing in the past 24 months, and nearly 60 more were scheduled to make the move in 2019.
Some of Fiserv's customer wins include: Mercury Payment Solutions, Arion Bank, Hellenic Bank, Halyk Bank, Bangkok Bank Public Company Limited, Intracoastal Bank, Cuscal Limited, Bank of Ceylon, Neighbors Federal Credit Union, Texas Dow Employees Credit Union, Thrivent Federal Credit Union, Vibrant Credit Union, and many more.
Most recent customer wins include: Absa ARO, Transact Bank, Bank of Baroda, American Eagle Financial Credit Union, ALDI Nord, True Sky Credit Union, Redstone Federal Credit Union, and others.
Fiserv Market Opportunities, M&A and Geo Expansions
In April 2020, Deluxe, a Trusted Business Technology company, and Fiserv entered into a new relationship to bring merchant services to Deluxe small business customers. Deluxe customers will have access to the market-leading Clover point-of-sale platform, robust physical and online payment processing capabilities, gift card services and much more. Deluxe Merchant Services, powered by Fiserv, is a natural extension to the existing Deluxe portfolio, which enables customers to make outbound payments. Now with this Fiserv technology, Deluxe can help customers accept payments, offering an end-to-end payables and receivables solution.
In October 2018, Fiserv enabled financial advisors to operate more efficiently and better collaborate with clients to identify and achieve their investment goals. The company's new offering includes a flexible and interactive financial planning tool that integrates with home office systems, streamlining manual processes so advisors can spend more time focusing on clients.
One of its offerings for risk management is Intelligent Workplace, a web-based portal that allows financial institutions to access financial performance and financial risk management applications. Fiserv introduced Prologue Investment Portfolio Accounting and Vantage Risk and Budgeting Manager via the portal, and it will continue to add applications via Intelligent Workplace, allowing for greater utilization from its risk management portfolio.
Fiserv Risks and Challenges
Fiserv's risk management offerings are grouped under its payments segment, representing about 10% of the division's $2.1 billion in 2011 revenues. The Treasury Management product, which is basically a remarketed product from SunGard, is grouped under account processing division of Fiserv, which in itself represents close to 75% of the $2 billion. All told Fiserv's TRM offerings that are consistent with the Apps Run Treasury taxonomy amount to just a sliver of Fiserv's $4 billion in company revenues.
While Fiserv continues to focus on payments technologies primarily Checkfree and account processing functions such as account to account transfer and fraud management, TRM is positioned more like an add-on, rather than its core competency. The 2013 acquisition of Open Solutions, which resulted in Fiserv picking up $960 million in debt after shelling out $55 million for purchase price, underscores Fiserv's desire to place more emphasis on the account processing business, rather than add-on products like TRM, which have yet to generate a significant impact on its top line, or for that matter its vast installed base.
It is almost certain Covid-19 will alter the payments landscape, just nobody knows in which way, and companys such as Fiserv will need to be able to follow the changes quickly.
Fiserv Ecosystem, Partners, Resellers and SI
After the acquisition of First Data in January 2019, due to Fiserv's smaller presence outside USA, it is planning to move a number of Fiserv solutions through the First Data distribution system or the First Data network outside the US.
In November 2018, QuotePro and Fiserv partnered to facilitating faster, next-day availability of funds and helping mitigate security concerns for businesses that accept payments in cash.
In May 2018, Fiserv partnered with Rippleshot, a fraud analytics firm, to offer Card Risk Office Fraud Warning, an early breach detection solution that allows financial institutions to identify potential fraud events 30-60 days prior to network alerts.
Fiserv Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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