IBS Software Services Strengths, Domain Expertise, and Key Differentiators
IBS combines back and front office operations systems for airlines, airports, oil and gas companies, seaports, cruise lines and tour operators world-wide. Increasingly it has been beefing up these products with loyalty management and CRM capabilities to help transportation companies optimize customer experience.
IBS applications cover areas such as airline passenger services, airline&airport operations, airline cargo&logistics, oil&gas logistics, travel&cruise management, hospitality distribution and ocean&surface transportation.
In March 2016, IBS Software introduced its iTravel, a merchandising, inventory management and pricing platform with a modular design that enables travel companies to build scalable, flexible, traveler-centric business models.
IBS Software Services Recent Developments
In May 2021, IBS Software, a SaaS solutions provider to the travel industry, has launched a new version of iFlight that provides airlines with a single platform for Operations (Ops), Crew and now Hub management, allowing airlines to balance operational disruption with cost efficiency and customer satisfaction across their entire network.
In January 2018, Airline IT solutions specialist IBS Software has linked a multi-year contract with Lebanon’s flag carrier Middle East Airlines to implement its iCargo solution to manage the cargo movement of the airlines worldwide. IBS’ widely acclaimed software was selected for its unique capability to provide a single unified platform to manage all cargo business needs; from worldwide sales, commercial and capacity management to handling operations at their operational nerve center – the Beirut hub - and to fully integrated billing, invoicing, accounting and interline processing.
The selection of IBS and iCargo is the culmination of an intense market scan and selection process, spanning over a year. The implementation of iCargo will help MEA to truly transform their cargo business through the definition of new sales and capacity management processes, smarter workflow-based decision making, accelerated and fully digitized flow of information between sales, operations and revenue accounting and most importantly, allow a redesign of its business process by aligning to industry best practices.
In Q4 2019, IBS Software has launched an integrated revenue management system at Korean Air to Boost Cargo Profitability. IBS Software’s iCargo platform has overhauled Korean Air cargo pricing model by deploying an integrated revenue management system, to improve yields and boost profitability. An industry first, the solution provides intelligent, intuitive analysis and algorithms, fully integrated to the core sales and booking system that delivers unrivaled insight into critical commercial operations – allowing Korean Air to determine the selling price of capacity and ensure maximum profitability per shipment carried.
IBS Software Services Mergers and Acquisitions (M&A) Activities
In May, 2019 IBS Software entered into a definitive agreement with Massachusetts-based Kronos Incorporated to acquire AD OPT, a market leader in aviation software that provides crew management solutions to some of the biggest names in the global airline industry. The acquisition of world-class travel technology companies has been a deliberate strategy of IBS to fulfill its commitment to the aviation industry.
IBS Software Services Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying IBS Software Services applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of IBS Software Services and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified iFly Solution Suite, customers.
IBS Software Services Overview
Ownership: - x
Number of Employees: 3400
IBS Software Services Key Enterprise and Cloud Applications
iFly Solution Suite,
IBS Software Services Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
IBS Software Services Revenue Breakdown By Type, $M:
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IBS Software Services Enterprise Applications Revenues By Functional Markets, $M:
IBS Software Services Enterprise Applications Revenues By Verticals, $M:
IBS Software Services Revenues By Region, $M
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IBS Software Services Direct vs Indirect sales
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IBS Software Services Customers - Breakdown by Geo, Size, Vertical and Product
No. of IBS Software Services Customers: 170
No. of IBS Software Services Enterprise Applications Customers: 170
No. of IBS Software Services Cloud Customers: x
No. of IBS Software Services Cloud Subscribers: x
IBS has 170+ customers from industries such as airlines, airports, cruise lines, hotels, travel distributors, and oil & gas companies.
IBS customer wins included Lufthansa, Celestyal Cruises, T’way Airlines, Turkish Cargo, SunExpress Airline, Lufthansa Cargo AG, Cathay Pacific, South African Airways, Aer Lingus, Eurolot, Turkish Cargo, Henna (China Cruise Line), Air Astana, All Nippon Airways, Austrian Airlines, Heathrow Airport, BP, British Airways, Cargoitalia, Cathay Pacific, Celebrity Cruises, Chevron, China Southern, China Eastern, Cunard, Emirates, Etihad, Fairmont Hotels and Resorts, Gatwick Airport, Hyatt, Iberia, Indigo, JAL, Jet Airways, Jet Blue, Lufthansa, Qantas, Qatar Airways, KLM, Malaysia Airlines, Marriot, Nippon Cargo Airlines, Oman Airways, Orbitz World Wide, Seabourn Cruise Line, Shell, South African Airways, Star Cruises, Star Wood and Virgin Atlantic.
In March 2020, IBS Software signed a five-year contract with Lufthansa Cargo AG to take full ownership of the hosting and maintenance of Lufthansa Cargo’s iCAP cargo handling application platform, which is powered by IBS Software’s iCargo cargo management platform. Lufthansa Cargo’s decision to move to IBS Software’s SaaS hosting platform is part of its long-term objective to focus on its core cargo business without compromising on IT operations. As part of the decision-making process, Lufthansa Cargo evaluated the capabilities of global hosting service providers on critical areas including application availability, security regulatory and data privacy.
IBS Software Services Market Opportunities, M&A and Geo Expansions
Based on its recent acquisitions and recent customer wins, IBS has continued to make inroads into its core verticals from cargo to passenger transportation. Designing systems for travel and transportation operators to enhance customer experience will continue to be a key component of IBS product portfolio.
IBS acquired US-based Hotel Booking Solutions Incorporated (HBSi), a provider of IT solutions to the hospitality industry. The acquisition added customers including Starwood, Harrahs, Raffles, Ramada, Fairmont and Kerzner. It also cemented IBS’ relationship with Expedia, Orbitz and Travelocity on the distribution side. That followed IBS’ purchase of Bangalore-based Moveo Systems Ltd, a developer of passenger management systems for airports.
IBS Software Services Risks and Challenges
IBS’ migration to the Cloud is a work in progress especially for IBS, which has invested heavily in its professional services organization.
IBS Software Services Ecosystem, Partners, Resellers and SI
IBSx has strategic partnerships with IBM, CTI, Transport Research Laboratory, Oracle, Microsoft, HP and Intel. In October 2018, IBS Software entered into an agreement with China’s Anton Oilfield Services, to streamline the movement of people and material in the latter’s oilfield in Majnoon, Iraq.
iLogistics, IBS’ cloud-based next-generation oil & gas logistics management solution, will enable Anton to significantly improve airport & infield logistics efficiencies, enhance end-to-end operational visibility, optimize the safety of staff & contractors while adhering to regulatory compliances. Real-time fuel tracking & reconciliation, optimized waste life-cycle management, improved camp bed utilization and predictive analytics are some of the additional benefits that Anton Oilfield Services would be well-positioned to enjoy post the implementation of the solution.
In June 2020, cargo.one and IBS Software affirmed strategic partnership with proven integration, giving airlines seamless access to cargo.one’s rapidly growing customer base. The companies have been working together to create custom integrations for leading airlines, including Etihad Cargo and Nippon Cargo Airlines, to successfully help them to further develop their digital distribution capabilities. In 2020, cargo.one has already displayed hundreds of thousands of bookable offers for airlines running IBS iCargo, without the use of a standardized plug and play solution.
IBS Software Services Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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