Intercom Strengths, Domain Expertise, and Key Differentiators
Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett.
Intercom is an American software company that produces a messaging platform which allows businesses to communicate with prospective and existing customers within their app, on their website, through social media, or via email.
Intercom Recent Developments
In December 2019 Intercom signed partnership with HEROW (location intelligence and contextual platform for mobile applications), HEROW’s app is now available in the Intercom App Store, which offers apps and integrations to acquire, engage and retain customers through Intercom’s platform.
In September 2019 Rybbon, (a digital gifting platform), formed a partnership with Intercom, Rybbon's new app, which is now available in the Intercom App Store, gives Intercom users a new and simple way to thank, delight and incentivize customers and leads by allowing them to send digital rewards instantly in conversations happening in the Intercom Messenger.
Intercom Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Intercom applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Intercom and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Intercom for customer engagement, Intercom for customer support customers.
Ownership: - x
Number of Employees: 900
Functional Markets: Customer Relationship Management,
Key Verticals: Professional Services,
Intercom Key Enterprise and Cloud Applications
Intercom for customer engagement, Intercom for customer support
Intercom Revenues, $M:
|Type/Year||2018||2019||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Intercom Revenue Breakdown By Type, $M:
|Type||License||Services||Hardware||Support & Maintenance||SaaS|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe|
Intercom Enterprise Applications Revenues By Functional Markets, $M:
Intercom Enterprise Applications Revenues By Verticals, $M:
Intercom Revenues By Region, $M
|Region||% of Total Revenues||2019 Total Revenues, $M||2019 Enterprise Applications Revenues, $M||2019 Cloud Applications Revenues, $M|
Intercom Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Intercom Customers - Breakdown by Geo, Size, Vertical and Product
No. of Intercom Customers: 30000
No. of Intercom Enterprise Applications Customers: x
No. of Intercom Cloud Customers: x
No. of Intercom Cloud Subscribers: x
More than 30,000 businesses use Intercom to connect with a billion people worldwide. Some of Intercom customers are Schiphol Nederland BV, Croonwolter&dros, RH Health, BackStartup, and many others.
Intercom Market Opportunities, M&A and Geo Expansions
In 2018 Intercom announced a $125 million Series D round led by Kleiner Perkins, with participation from Google Ventures. With its new funding, Intercom will invest aggressively in the development of its customer platform, which today is helping more than 30,000 paying customers replace dozens of point solutions for sales, marketing, and support teams. To-date, Intercom has raised $241 million.
Intercom Risks and Challenges
Change in leadership could lead to a different company strategy.
Intercom Ecosystem, Partners, Resellers and SI
Intercom is headquartered in San Francisco with additional offices in Chicago, Dublin, Sydney and London.
In February 2020 Heap became a partner with Intercom to help product managers and their peers connect the dots between customer engagement and in-product experience. By integrating Intercom’s customer engagement and support solutions into the Heap platform, product teams can now have a full view of all Intercom conversation events and can use those events to learn more about their product.
Intercom Cloud Infrastructure Insights
Subscribe to read more about:
- Intercom Public Cloud and Infrastructure (IaaS)
- Intercom Platform (PaaS)
- Intercom Application Delivery
- Intercom Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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