Intershop Strengths, Domain Expertise, and Key Differentiators
Intershop has been among the first wave of eCommerce applications vendors now extending into omnichannel selling. Intershop offers high-performance packaged software for internet sales, in addition to acting as a business process outsourcing provider for all aspects of online retailing and fulfilment. Intershop is 100% focus on eCommerce and the only independent e-commerce software, provider.
Intershop Recent Developments
Intershop Communications AG independent provider of innovative solutions for omnichannel commerce, announces a change in the Management Board. Long-serving Management Board Chairman (CEO) Dr Jochen Wiechen will leave the company at his own request as planned when his contract expires at the end of August 2021. He will continue to hold office as CEO until the Annual General Meeting in May 2021 and will thereafter be available to the company in an advisory capacity until the end of his contract. Markus Klahn, currently Chief Operating Officer (COO), will lead the company as sole Chief Executive Officer (CEO) after the 2021 Annual General Meeting.
In September 2018 Intershop released Intershop Commerce Management 7.10 and Intershop Order Management 2.9.
New features in Intershop Commerce Management 7.10 are deeper integration of Google Tag Manager and support for Universal Analytics, import of product attribute groups, online/offline tagging of product variants, GDPR: management of customer requests to view and/or delete personal data in ICM.
Intershop Order Management (IOM) enables enterprise-wide processing of all orders received in the omnichannel commerce system. It tracks all order, payment, delivery, and returns processes, bringing together all order management data in a single centralized system.
In order to optimize marketing measures and focus customer interest on the most profitable products, it is necessary to analyze different customer segments and to know a range of KPIs of the shop. Using the integrated Google Tag Manager, marketers can easily generate these metrics by integrating tags—without having to manually edit code for the various interactive elements, such as clickable buttons or links.
Intershop Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Intershop applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Intershop and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Intershop Commerce Suite 7.8, Web Content Management Intershop 7 customers.
Ownership: - ETR: ISH2
Number of Employees: 299
Intershop Key Enterprise and Cloud Applications
Intershop Commerce Suite 7.8, Web Content Management Intershop 7
Intershop Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Intershop Revenue Breakdown By Type, $M:
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Intershop Enterprise Applications Revenues By Functional Markets, $M:
Intershop Enterprise Applications Revenues By Verticals, $M:
Intershop Revenues By Region, $M
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Intershop Direct vs Indirect sales
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Intershop Customers - Breakdown by Geo, Size, Vertical and Product
No. of Intershop Customers: 330
No. of Intershop Enterprise Applications Customers: 330
No. of Intershop Cloud Customers: 0
No. of Intershop Cloud Subscribers: x
More than 308 enterprise and mid-sized customers around the globe rely on Intershop solutions. With a presence in Europe and the Americas and an extensive team of partners around the globe, Intershop provides world-class service at all times. Among their customers are HP, BMW, Bosch, Deutsche Telekom, and Mexx.
Intershop Market Opportunities, M&A and Geo Expansions
In March 2021, Intershop further expands in North America by entering a strategic partnership with CSS Commerce.
Intershop launched a new cloud offering Intershop Commerce-as-a-Service (CaaS). The product launch marks an important strategic milestone in the commerce specialist's "cloud-first" strategy. The new offering also combines Intershop's leading e-commerce technology with one of the world's leading public cloud platforms, Microsoft Azure.
Strong cloud services growth expected: in Germany alone, from EUR 7.5 billion to more than EUR 10 billion in 2019. Few mounts later, Intershop opened up new growth opportunities for digital agencies with Commerce-as-a-Service. After introducing the CaaS offering, Intershop is taking the next step: the company is opening up the possibility for digital agencies to make the CaaS offering available to their customers, too.
Intershop has entered into a partnership with consulting and software company Capptoo focusing on digitization projects in Switzerland. The focus of the cooperation was Switzerland, which differs considerably from the e-commerce market. With the partnership, Intershop is opening up a flexible solution offering that takes into account the special conditions of the Swiss market.
In October 2018, the internationally active software and business consulting company ORBIS AG and Intershop Communications AG merge their expertise in digitization projects through a strategic partnership. This partnership aimed to combine the benefits of Microsoft Dynamics 365 in terms of 360-degree customer view and customer interaction, as well as Intershop's e-commerce solution in terms of personalization, proactive customer management, and cross-channel identification of customer preferences based on the latest data.
Intershop Risks and Challenges
The development of the Intershop Group during the reporting period was marked by the strategic transition from the license to the cloud business. In this regard, major progress has been made. Nonetheless, the cloud business results were not as high as originally expected. Its decision to expand its BPO offerings underscores its desire to operate within a hosting infrastructure that has served the vendor well.
Intershop Ecosystem, Partners, Resellers and SI
In July 2021, Intershop Communications AG has extended its strategic partnership with the US corporation Microsoft for another three years at improved conditions to accelerate the digital transformation of manufacturing and wholesale companies (B2B sector). The cooperation enables customers to seamlessly integrate Intershop's highly scalable omnichannel commerce platform with the flexible Microsoft Azure Cloud and the solutions integrated therein, such as the innovative enterprise resource planning (ERP) software Microsoft Dynamics 365. The partnership, which has already existed since 2016, was extended ahead of schedule, as Intershop now uses considerably more services from Microsoft due to its growth in recent months.
Intershop has offices in Hamburg, Stuttgart, Frankfurt, Nuremberg, San Francisco (U.S.), Melbourne (Australia), and Hong Kong (Asia) as well.
The company provides direct sales and sales through its partners. The partners develop custom software solutions, extensions, and standard interfaces to integrate the Intershop Commerce Suite into existing IT system landscapes.
Also, Intershop has more than 900 specialists across five continents, who are providing customers with creative solutions and industry-specific know-how during every stage of their commerce project from design and implementation to the development of omnichannel and digitization strategies. The company won several new partnerships in 2018.
In September Intershop strengthen its partnership with Microsoft to drive retail commerce transformation.
In October 2018, Intershop partnered with team neusta GmbH to sets standards for digital strategists. With the new partnership between team neusta and Intershop, the companies are supplementing their product portfolios. Three days later Intershop entered into a partnership with ORBIS. This partnership aims to combine the benefits of Microsoft Dynamics 365 in terms of 360-degree customer view and customer interaction, as well as Intershop's e-commerce solution in terms of personalization, proactive customer management, and cross-channel identification of customer preferences based on the latest data.
Intershop Cloud Infrastructure Insights
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- Intershop Public Cloud and Infrastructure (IaaS)
- Intershop Platform (PaaS)
- Intershop Application Delivery
- Intershop Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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