Itineris Strengths, Domain Expertise, and Key Differentiators
Itineris is a global technology company focused on delivering IT solutions and services that drive greater operational value and strengthen customer care capabilities for utility organizations. The company delivers CIS/ERP solutions built for modern utilities on Microsoft’s flexible, integrated enterprise platform, Dynamics 365.
Itineris Recent Developments
In April 2019, The City of New York Department of Environmental Protection (NYC DEP) has selected Itineris and its UMAX Customer Information System to provide the utility with a state-of-the-art platform to deliver several key initiatives for its operations and to its citizens.
In November 2018, UMAX made the last version of its UMAX 365 for Microsoft Dynamics 365 available in Microsoft’s AppSource. Their utility cloud solution brings a wealth of new capabilities leveraging the Microsoft’s Power Platform and Data Intelligence capabilities.
Itineris Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Itineris applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Itineris and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified UMAX CIS, UMAX ERP customers.
Ownership: - x
Number of Employees: 400
Itineris Key Enterprise and Cloud Applications
UMAX CIS, UMAX ERP
Itineris Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Itineris Revenue Breakdown By Type, $M:
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Itineris Enterprise Applications Revenues By Functional Markets, $M:
Itineris Enterprise Applications Revenues By Verticals, $M:
Itineris Revenues By Region, $M
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Itineris Direct vs Indirect sales
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Itineris Customers - Breakdown by Geo, Size, Vertical and Product
No. of Itineris Customers: x
No. of Itineris Enterprise Applications Customers: x
No. of Itineris Cloud Customers: x
No. of Itineris Cloud Subscribers: x
Itineris was very successful in North America, with an important go life of their first US client at the City of Baltimore. This success gives them real momentum in North America and allowed them to sign additional deals such as Georgetown Utility Systems and Cape Fear Public Utility Authority. In Europe Itineris geographically extended its focus market to UK, France, Iceland and welcomed new customers such as Gazprom, Dunea, HZEB, HS VEITUR, Save Energies and GreenYellow.
Itineris Market Opportunities, M&A and Geo Expansions
In combination with its growing business and customer base in the U.S. utility market, Itineris has achieved several growth events in recent months. Georgetown Utility Systems and Dakota Electric Association have gone live on UMAX. The Go-Live of UMAX, for Georgetown Utility Systems (GUS) represents another step in Itineris growth in the North America market. GUS is the third customer live on UMAX in North America with two more scheduled for 2019. UMAX replaces GUS’s legacy system that had reached the end of its effectiveness, to assist GUS in its goals for customer service, decision making and business process improvement. The City wished to acquire a new solution that could be configured to provide the full range of CIS capabilities using proven state-of-the-art technology and best practices for planning, controlling and accounting for the City’s business activities and resources. UMAX replaces Dakota Electric’s legacy system (eCIS) that had reached the end of its operational life. As part of the decision process to replace eCIS, Dakota Electric had the following primary goals: Flexibility, Integration and Control.
Itineris looks to add 60 professionals to support its continued growth. Their company recently closed several new contracts, and they are now facing the biggest growth spurt since their foundation.
Itineris Risks and Challenges
Itineris NV partnership with Microsoft, resulting from a year-long vetting and contract process, allowed Itineris to better leverage Microsoft solutions and developer tools to increase the value of its UMAX CIS solution, built on the Microsoft Dynamics AX ERP platform, to utility customers. Many utilities are forced by the limitations of their legacy customer information system to “bolt-on” solutions to bridge the gap between engagement capabilities and customer expectations. UMAX offers a suite of native, built-in customer engagement tools, as well as the ability, integrate easily integrate with customer-facing solutions utilities already have in place.
Itineris Ecosystem, Partners, Resellers and SI
In January 2018, Itineris partnered with De Watergroep for support and managed services around its UMAX customer information system (CIS) and ERP solutions through 2022, with a contingent extension to 2025. Among Itineris partners are: Microsoft, IBM, Capgemini.
Itineris North America opened a new Atlanta office and has recruited nearly a dozen new team members focused on North American product development and delivery. Expanding its executive leadership team as U.S. growth continues.
IBM is globally established as a provider of solutions and services to utilities, and as such is a trusted partner in bringing UMAX to energy and water companies worldwide. In doing so, IBM has invested in a UMAX competence center and has the necessary capabilities to deliver UMAX via a software-as-a-service (SaaS) model or hosted in a (private) cloud. The combination of IBM’s global footprint, industrialized delivery model and experienced teams together with the innovative, configured and proven UMAX CIS/ERP solution allows both companies to take solutions that are proven on a global scale.
Itineris and Capgemini are global alliance partners for the implementation of UMAX at energy and water companies in deregulated or regulated markets. The Capgemini-Itineris value proposition is delivering a best-in-class, end-to-end ERP/CIS solution built on the Microsoft technology stack and offering utilities a lower TCO alternative to other tier one solutions.
In addition to these partners, Itineris also has many regional system integrators in target markets.
Itineris Cloud Infrastructure Insights
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- Itineris Public Cloud and Infrastructure (IaaS)
- Itineris Platform (PaaS)
- Itineris Application Delivery
- Itineris Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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