Kayako Among Cloud Top 500

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London, x, EC2Y 9AR, United Kingdom

44 20 3769-0237



Kayako Strengths, Domain Expertise, and Key Differentiators

Kayako is a customer support platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering customer service.

Kayako Recent Developments

Kayako provides customer support apps with increased momentum in key verticals including higher education as well as media brands like MTV, Pearson and Sega.

Kayako Mergers and Acquisitions (M&A) Activities

In March 2018, Kayako was acquired by ESW Capital to further invest in creating a unified support experience centered around an integrated chat platform.

Kayako Customers in ARTW Customer Database

Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Kayako applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Kayako and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Kayako, customers.

Kayako Key Enterprise and Cloud Applications


Kayako Revenues, $M:

Type/Year20202021YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
Enterprise Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud Applications Revenues, $M Subscribe Subscribe Subscribe

* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Kayako Revenue Breakdown By Type, $M:

TypeLicenseProf. ServicesHardwareSupport & MaintenanceSaaSPaaSIaaSOther (Non Enterprise Application Revenues)Total
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe 100%
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe Subscribe

Kayako Revenues By Region, $M

Region% of Total Revenues2021 Total Revenues, $M2021 Enterprise Applications Revenues, $M2021 Cloud Applications Revenues, $M
Americas Subscribe Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe Subscribe

Kayako Direct vs Indirect sales

RegionDirect SalesIndirect SalesTotal
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Kayako Customers - Breakdown by Geo, Size, Vertical and Product

List of Verified Kayako Customers

No. of Kayako Customers: 30000

No. of Kayako Enterprise Applications Customers: 30000

No. of Kayako Cloud Customers: 30000

No. of Kayako Cloud Subscribers: 131000

Kayako has more than 30,000 customers including SEGA of America, NASA, RSPCA, Pearson, Toshiba, MTV, Stardock, AtomicCrayon, Userzoom, Multiplay, Heriot-Watt University, sangoma, Milnor, Peugeot, and Avast.

Kayako Market Opportunities, M&A and Geo Expansions

When Kayako 4.60 was released the software had over 100 improvements and fixes.

It integrates with over 10 apps including Basecamp, Drupal, Freshbooks, Joomla, Mailchimp, SAML, Yammer, and WordPress.

In July 2016, Kayako introduced their new cloud-only platform, they also revealed the Kayako Download (Kayako on-premise) will no longer be available since July 2017.

Kayako Risks and Challenges

Kayako is competing in an increasingly cluttered help desk applications market and its long-term success may depend on its ability to gain mind share and wallet share among its installed base.

Kayako Ecosystem, Partners, Resellers and SI

Mostly direct sales.

Kayako Cloud Infrastructure Insights

Subscribe to read more about:

  • Kayako Public Cloud and Infrastructure (IaaS)
  • Kayako Platform (PaaS)
  • Kayako Application Delivery
  • Kayako Private Cloud and Data Centers

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/About Us

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