Kayako Strengths, Domain Expertise, and Key Differentiators
Kayako is a customer support platform with an integrated help desk, live chat, shared inbox, and more that helps teams be more productive while delivering customer service.
Kayako Recent Developments
Kayako provides customer support apps with increased momentum in key verticals including higher education as well as media brands like MTV, Pearson and Sega.
Kayako Mergers and Acquisitions (M&A) Activities
In March 2018, Kayako was acquired by ESW Capital to further invest in creating a unified support experience centered around an integrated chat platform.
Kayako Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Kayako applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Kayako and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Kayako, customers.
Kayako Overview
Ownership: - ESW Capital
Number of Employees: 150
Functional Markets: Collaboration, CRM,
Key Verticals: Automotive, Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K380, Higher Education, Federal Government, State and Local Government, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Professional Services, Retail, Transportation,
Kayako Key Enterprise and Cloud Applications
Kayako,
Kayako Revenues, $M:
| Type/Year | 2020 | 2021 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| Enterprise Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Kayako Revenue Breakdown By Type, $M:
| Type | License | Prof. Services | Hardware | Support & Maintenance | SaaS | PaaS | IaaS | Other (Non Enterprise Application Revenues) | Total |
|---|---|---|---|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | 100% |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Kayako Enterprise Applications Revenues By Functional Markets, $M:
Kayako Enterprise Applications Revenues By Verticals, $M:
Kayako Revenues By Region, $M
| Region | % of Total Revenues | 2021 Total Revenues, $M | 2021 Enterprise Applications Revenues, $M | 2021 Cloud Applications Revenues, $M |
|---|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe | Subscribe |
Kayako Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Kayako Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Kayako Customers
No. of Kayako Customers: 30000
No. of Kayako Enterprise Applications Customers: 30000
No. of Kayako Cloud Customers: 30000
No. of Kayako Cloud Subscribers: 131000
Kayako has more than 30,000 customers including SEGA of America, NASA, RSPCA, Pearson, Toshiba, MTV, Stardock, AtomicCrayon, Userzoom, Multiplay, Heriot-Watt University, sangoma, Milnor, Peugeot, and Avast.
Kayako Market Opportunities, M&A and Geo Expansions
When Kayako 4.60 was released the software had over 100 improvements and fixes.
It integrates with over 10 apps including Basecamp, Drupal, Freshbooks, Joomla, Mailchimp, SAML, Yammer, and WordPress.
In July 2016, Kayako introduced their new cloud-only platform, they also revealed the Kayako Download (Kayako on-premise) will no longer be available since July 2017.
Kayako Risks and Challenges
Kayako is competing in an increasingly cluttered help desk applications market and its long-term success may depend on its ability to gain mind share and wallet share among its installed base.
Kayako Ecosystem, Partners, Resellers and SI
Mostly direct sales.
Kayako Cloud Infrastructure Insights
Subscribe to read more about:
- Kayako Public Cloud and Infrastructure (IaaS)
- Kayako Platform (PaaS)
- Kayako Application Delivery
- Kayako Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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