Kibo Strengths, Domain Expertise, and Key Differentiators
Kibo is a complete omnichannel commerce platform that provides retailers and brand manufacturers eCommerce, order management, mobile point of sale, and personalization technology as a unified suite, eliminating the need to work with multiple vendors. Each platform is also available as a standalone solution, helping merchants to maintain competitive agility with the lowest total cost of ownership and fastest time to market.
The Kibo eCommerce solution is a feature-rich, cloud-based platform that delivers commerce technology in an intuitive interface. Built with an API-first methodology, Kibo eCommerce offers unmatched extensibility & flexibility that simplifies multi-site management of B2B & B2C channels & includes regular, worry-free platform updates. Kibo provides advanced merchandising tools, machine learning-powered personalization, & content management capabilities out-of-the-box, all while delivering mobile responsive sites for engaging shopping experiences.
Kibo Distributed Order Management (OMS) is a cloud-based solution that enables retailers & manufacturers to quickly deploy & evolve dynamic fulfillment models that drive revenue.
Kibo's patented Order Exchange allows manufacturers and multi-channel retailers to seamlessly leverage the available inventory of every retail storefront and distribution center when fulfilling online orders. With a powerful order routing engine, intuitive user interface, exhaustive API library, & automatic updates, the Kibo Order Management solution makes it easy to deploy fulfillment programs like in-store pickup, ship-from-store, vendor drop ship & more.
Kibo’s Personalization solution is a cloud-based omnichannel personalization platform that delivers relevancy at scale. Using real-time data, patented personalization algorithms, & a powerful machine learning engine, Kibo Personalization optimizes customer interactions across online & offline touchpoints, providing personalized product & content recommendations for truly individualized shopping experiences.
Kibo’s Mobile Point of Commerce (mPOC) is a cloud-based commerce solution that streamlines operations & offers merchants an easy-to-use platform for digitally enabled associates. Built on an agile & extensible framework, mPOC provides an integrated checkout solution complete with native omnichannel capabilities including cross-channel inventory visibility, endless aisle & in-store pickup, all designed to enhance the customer experience while reducing the complexity of managing front & back-end operations.
Kibo Recent Developments
In October 2019, Kibo acquired a testing and optimization provider, Monetate. The acquisition will expand Kibo’s personalization capabilities and will not only complement its best-in-class Certona solution but will also extend the reach of Kibo’s end-to-end cloud commerce platform. The combined solution set will deliver an unparalleled, best-in-class unified cloud commerce platform that will provide consumers with a robust, personalized omnichannel commerce experience.
The addition of Monetate will enable Kibo to offer A/B & multivariate testing, content personalization, and audience building & targeting with an intuitive, self-serve user interface designed for merchandisers and marketers.
In June 2019, Kibo released new eCommerce enhancements designed to give B2B retailers, wholesalers, and brands a more comprehensive out-of-the-box eCommerce platform to seamlessly manage the complexity of B2B tasks while providing an intuitive user interface that business users can easily master.
Kibo Mergers and Acquisitions (M&A) Activities
In February 2019, Kibo and Certona, the real-time omnichannel personalization solution and pioneer of AI-driven experience individualization joined forces, combining a robust cloud commerce platform, comprised of both eCommerce and order management solutions. By combining their strengths, Certona and Kibo are better equipped to pursue a shared vision of unified cloud commerce with personalization at its core. Certona will be able to offer Kibo clients more options for their personalization needs while at the same time leveraging the immense experience and expertise that Certona brings to the table.
Kibo Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Kibo applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Kibo and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Kibo eCommerce, Kibo Order Management, Kibo Real-Time Individualization, customers.
Ownership: - x
Number of Employees: 450
Key Verticals: Aerospace and Defense, Automotive, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Government, Healthcare, Insurance, Leisure and Hospitality, Manufacturing, Media, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
Kibo Key Enterprise and Cloud Applications
Kibo eCommerce, Kibo Order Management, Kibo Real-Time Individualization,
Kibo Revenues, $M:
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* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Kibo Revenue Breakdown By Type, $M:
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Kibo Enterprise Applications Revenues By Functional Markets, $M:
Kibo Enterprise Applications Revenues By Verticals, $M:
Kibo Revenues By Region, $M
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Kibo Direct vs Indirect sales
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Kibo Customers - Breakdown by Geo, Size, Vertical and Product
No. of Kibo Customers: 650
No. of Kibo Enterprise Applications Customers: 650
No. of Kibo Cloud Customers: 650
No. of Kibo Cloud Subscribers: 100000
In 2020, Kibo added over 40 new logos to their customer base as well as renewals and expansion including Office Depot, Peavey, and MyPhoto. Kibo experienced growth across a variety of verticals including fashion retail, home improvement, luxury, franchises, consumer product goods (CPG), quick serve restaurants (QSR), business-to-business (B2B), and organizations expanding into the direct-to-consumer market.
After the acquisition of Certona, Kibo powers commerce for more than 600 brands and retailers across more than 70 countries.
Among Kibo customers are Rue 21, Calendars.com, and Ancra International. Order management customers include Ace Hardware, Wilson's Leather, Mizuno USA, Ducati, Modell's, Kohler, AM Retail Group, Polaris, Boscov's Department Store, and many others. eCommerce customers include Ace Hardware, Sun & Ski Sports, Jelly Belly, Smithsonian Institute, Christmas Tree Shops, Distinctive Apparel, My M&Ms, The Room Place, Company C, Gorsuch, VOLT Lighting, and many others. Personalization customers include Dick's Sporting Goods, eBags, MSC Industrial, Eyeconic, and many others.
Kibo Market Opportunities, M&A and Geo Expansions
Kibo has achieved major wins in EMEA in Q1 2021. Kibo achieved 122% growth in new deals the first three months of the year. The company saw increases in product interest for order management, ecommerce, and personalisation. Kibo recently announced a series of successful new customer acquisitions and launches in the region including, ZWILLING, one of the largest and storied manufacturers of kitchenware globally, New Look, the global fashion retailer, and Crew Clothing, the smart casual lifestyle brand. Kibo serves a broad range of regional and global customers in EMEA, many of which have been major customer performance improvements.
In June 2020 Acquia, the digital experience company, and Kibo formed a strategic partnership to deliver frictionless commerce to retailers. Together, the two companies will empower brands to easily create robust headless e-commerce experiences using a unified customer view, and scalably optimize engagement across the customer journey with shoppable content.
Acquia’s open digital experience platform helps companies build, manage, and optimize digital experiences through unified content, data, and machine learning. With Acquia, organizations can orchestrate and deliver individually personalized customer experiences across all channels. Together, the two companies will enable organizations to build more effective end-to-end personalized customer experiences.
In 2018 Kibo appointed its first Chief Customer and Marketing Officer, Michelle Fischer, to drive customer engagement and ensure their needs are at the center of their strategy, appointed its first Chief Product and Technology Officer, Ram Venkataraman, to drive innovation velocity and align our technology stack.
In early 2018 Kibo launched a Technical Advisory Board as a community for the client's in-house technical teams, tech, and SI partners, and Kibo engineers and architects to engage and collaborate on enhancing the Kibo platform.
In early 2017, Kibo presented the Kibo Technology Partner App Marketplace, providing clients with industry-leading technologies in more than 20 categories. The omnichannel commerce provider also announced the integration of the recently merged eCommerce, order management, and personalization platforms, providing merchants with a complete commerce suite. Kibo also continues to develop its System Integrator (SI) partner program, introducing two new partners in September 2017.
In November 2015, Vista Equity Partners acquired MarketLive, provider of digital commerce software and Shopatron, a provider of cloudbased, distributed order management solutions. Later in January 2016, Vista Equity Partners acquired Fiverun, an innovator in the mobile point of sale (mPOS) arena. Kibo then acquired personalization software provider Baynote in September 2016, followed by Mozu in October 2016. The mergers and acquisitions created a unified omnichannel commerce solutions company called Kibo, earning recognition in Internet Retailer's Leading Vendors Top 1000 report for 2016 and 2017.
Kibo Risks and Challenges
Kibo needs to parlay its successes in order management to the demand chain, providing retailers and manufacturers full visibility into customer insights through the use of predictive analytics.
Kibo's move toward B2B eCommerce sales could entail venturing into eMarketplaces, business networks as well as other uncharted territories that often require considerable investments to attract a large number of buyers and suppliers. Acquiring vendors could help mitigate the risks of going along with its new B2B strategy.
Kibo currently supports centralized eCommerce site management and personalization, allowing clients to manage both B2C and B2B sites from a single admin. Kibo continues to develop B2B capabilities across the entire Suite, as well as build out functionality to support advanced B2B use cases.
Kibo Ecosystem, Partners, Resellers and SI
In June 2021, Kib and PeakActivity announced a strategic partnership to help implement unified commerce solutions for a wide variety of retailers across both brick and mortar as well as ecommerce channels. Leveraging Kibo technology, PeakActivity has helped retailers activate end-to-end strategies, setting clients up for success as they work to create the best possible omnichannel experiences for their customers. Their shared retail clients now have faster sites that easily integrate with other tools, applications, microservices, and databases which all contribute to sales growth.
Kibo offers a curated ecosystem that includes leading solutions and technology partners, fulfillment partners, and System Integrators (SI) to provide merchants unmatched extensibility and expertise.
The Kibo App Marketplace serves as a centralized network of technology providers, providing numerous extensions across more than 22 categories. One-click installation of certified partner applications, as well as implementation accelerators, service providers, custom app extensions and integration platforms, create end-to-end solutions.
In January 2019, Kibo partnered with Actionized, leading retail, and consumer goods advisory firm. Through the partnership, Kibo retail and branded manufacturer customers will be able to take advantage of Actionized’s extensive experience in improving operating efficiencies and results – helping them to integrate Kibo’s leading cloud commerce solution into modern retail business processes.
Kibo Cloud Infrastructure Insights
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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