Marchex Strengths, Domain Expertise, and Key Differentiators
Marchex has been delivering innovative revenue generation and business optimization solutions for customers since the company's founding, and as a public company since 2004. Enabling sales and marketing teams to deliver the buying experiences that today’s customers expect, bringing digital channels together with offline channels such as phone and text messaging. The conversation intelligence platform, featuring AI-powered sales engagement and marketing solutions, helps businesses gain the strategic insights needed to act immediately and win more business.
Marchex Recent Developments
In February 2022 Marchex Engage for Automotive integrated into the Fortellis Commerce Exchange Platform. This will empower automotive dealers to easily deploy Marchex’s conversation intelligence and provide a better customer experience by automatically delivering up-to-date conversations, events, and outcomes within CDK Elead CRM. Marchex conversation intelligence technologies provide improved efficiencies and productivity for dealership sales managers and salespeople. Dealers will automate data entry tasks by connecting the power of Marchex conversation intelligence to their customer maintenance records. This data synchronization enables dealers to have improved data hygiene and to create personalized services by tracking previous conversations for an enhanced customer experience and improved sales team performance.
Marchex Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Marchex applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Marchex and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified Marchex Engage for Automotive, Marchex Sales Engagement, Marchex Call Analytics, Conversation Edition customers.
Ownership: - NASDAQ: MCHX
Number of Employees: 187
Key Verticals: Automotive, Construction, Real Estate, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Life Sciences, Manufacturing, Media, Professional Services, Retail, Transportation, Utilities,
Marchex Key Enterprise and Cloud Applications
Marchex Engage for Automotive, Marchex Sales Engagement, Marchex Call Analytics, Conversation Edition
Marchex Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|Enterprise Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* Enterprise Applications Revenues = License + Support & Maintenance + SaaS
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Marchex Revenue Breakdown By Type, $M:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
Marchex Enterprise Applications Revenues By Functional Markets, $M:
Marchex Enterprise Applications Revenues By Verticals, $M:
Marchex Revenues By Region, $M
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 Enterprise Applications Revenues, $M||2021 Cloud Applications Revenues, $M|
Marchex Direct vs Indirect sales
|Region||Direct Sales||Indirect Sales||Total|
Marchex Customers - Breakdown by Geo, Size, Vertical and Product
No. of Marchex Customers: 600
No. of Marchex Enterprise Applications Customers: 600
No. of Marchex Cloud Customers: x
No. of Marchex Cloud Subscribers: x
Marchex serves around 600 customers, across the United States and Canada.
Marchex Market Opportunities, M&A and Geo Expansions
In March 2022 Marchex launched Marchex Conversation DNA. This core technology enables voice and text conversation decoding, scoring, categorization, and signal delivery across every Marchex conversation intelligence product. It is also the underlying technology that develops the AI-signals and makes them available to virtually any business via the Marchex Anywhere integrations hub. Conversation DNA uses Marchex’s proprietary AI infrastructure built to uncover relevant insights – such as what customers want and what they are searching for – from a library of more than one billion minutes of voice conversations and hundreds of millions of text messages the company processes each year. These valuable AI signals help businesses understand how to anticipate customer needs in order to deliver highly personalized experiences.
Marchex Risks and Challenges
The continuing impacts of COVID-19 are highly unpredictable and could be significant, and may have an adverse effect on the business, operations, and future financial performance. Quarterly results of operations might fluctuate due to seasonality, which could adversely affect the growth rate and in turn the market price of securities. The markets in which Marchex operates are highly competitive and rapidly changing and they may be unable to compete successfully.
Marchex Ecosystem, Partners, Resellers and SI
Mostly direct sales.
Marchex Cloud Infrastructure Insights
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- Marchex Public Cloud and Infrastructure (IaaS)
- Marchex Platform (PaaS)
- Marchex Application Delivery
- Marchex Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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